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Arrived at 1510 hrs, check in is 1500hrs. We were given room 215, as we opened the door, we saw dirty dishes, unmade bed, towels on bathroom floor. Returned to reception, they apologised and gave us room 212. I thought maybe a room upgrade or a complimentary drink at the bar would have been a nice gesture for their mistake. However, we weren't offered anything. Room 212 was clean and well presented with a balcony over looking the park. The superkingsize bed was so comfortable. Lovely toiletries, fluffy towels, robes and slippers. Complimentary sparkling and still water in the mini bar. Nespresso coffee machine in the room and a good selection of teas. We enjoyed the pool, sauna and jacuzzi. Had a couple of drinks at the bar, €32 for 1 gin & tonic and 1 bacardi and coke. Bar service was swift, friendly and professional. We didn't eat at the hotel. We walked through the park to the town, very handy. Check out time is 1200 hrs which is great. I feel that reception staff weren't very friendly, I think there may have been staff training going on.

We had very enjoyable stay at this hotel, which is conveniently situated and in a quiet location. We arrived by train and took a taxi to the hotel. It is only a short ride but the town centre and hotel is an uphill journey; alternatively, there is a funicular which can be used to avoid the uphill section. We walked to the train/bus station for our excursions on public transport and also when leaving Pau. A warm welcome greeted us on our arrival and we found all the staff we met very friendly and helpful. Our room was clean, comfortable and we had plenty of space; the bed was very comfortable and the shower good. A very good breakfast was provided. We would certainly use this hotel again if returning to Pau.

⚠️ ATTENTION ⚠️ • Accueil et remise des chambres sur le trottoir. •🩸 Tâches de sang trouvée sur l'alèse. • Tâches de brûlures sur les oreillers. • 🤢 Chewing-gum collé sur le drap. • Multiples cheveux, poussières abondantes au sol, dans les meubles, sur les luminaires. • Obligés de refaire notre lit à 00h. • Le propriétaire ne voulant pas nous faire de geste commercial, a mit en doute nos plaintes et a annulé de la deuxième nuit que nous devions passer dans un appartement situé au numéro 13 de la même rue. ⛔ Établissement à éviter. ⛔ ⚠️ Ne nous faites pas à voir ! ⚠️ ********************************************************************* ⚠️ WARNING ⚠️ • Reception and delivery of rooms on the sidewalk. •🩸 Blood stains found on the mattress pad. • Burn stains on the pillows. • 🤢 Chewing gum stuck on the sheet. • Multiple hairs, abundant dust on the floor, in the furniture, on the light fixtures. • Forced to redo our bed at midnight. • The owner, not wanting to make a commercial gesture, questioned our complaints and canceled the second night that we were to spend in an apartment located at number 13 on the same street. ⛔ Establishment to avoid. ⛔ ⚠️ Don't make us see! ⚠️ ********************************************************************* ⚠️ ADVERTENCIA ⚠️ • Recepción y entrega de habitaciones en la acera. •🩸 Manchas de sangre encontradas en la almohadilla del colchón. • Manchas de quemadura en las almohadas. • 🤢 Chicle pegado en la sábana. • Múltiples pelos, abundante polvo en el suelo, en los muebles, en las lámparas. • Obligado a rehacer nuestra cama a medianoche. • El propietario, sin querer hacer un gesto comercial, cuestionó nuestras quejas y canceló la segunda noche que íbamos a pasar en un apartamento situado en el número 13 de la misma calle. ⛔ Establecimiento a evitar. ⛔ ⚠️ ¡No nos hagas ver! ⚠️

J'ai réservé une nuitée en juin 2023 avec une fenêtre donnant sur la place Clémenceau (orientation non choisie). J'ai passé une nuit horrible a cause du bruit de place. Il y a eu un rassemblement juste sous ma fenêtre.en mode ”soirée improvisée” avec de la musique. J'ai demandé à l'accueil de faire quelque chose au moins d'aller les voir pour baisser un peu le volume. La réponse a été ”non on ne peut rien faire,c'est ça de prendre un hôtel en plein centre ville”. Bilan des courses comme je ne pouvais toujours pas dormis a cause du bruit a 2h j'ai appelé la police qui est passée faire une ronde. La soirée improvisée s'est terminée à 3h. L'emplacement est central mais il faut vraiment demander une chambre qui ne doit pas côté rue La literie est bonne Belmol pas de parking gratuit. Bref je n'y reviendrai pas.

Second time in France and first time in Pau. So far this is the best hotel. It exceeded my expectations. We found it very easy, The room was big, having a big wardrobe, many hangers and storage space, comfortable beds, big bathroom. Overall very cozy. The breakfast was great. I regret we did not stay longer in Pau but I'm thinking of another visit. The receptionist was a very polite young man. The hotel must be proud with such employees

This is a hotel in downtown Pau, close to all the main sightseeing. The room is spacious and cozy. Bathrooms have been renovated and the mattress was comfortable. Staff is courteous and attentive. Breakfast costs 11 €, good deal for France.