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After a disaster with Airbnb that placed us in front of the door without keys to access the accommodation, having to sleep 2:00 in the car waiting for a solution, we managed to find a room at 1:00 . We were out of a wedding and we were tired. In this hotel we managed to find a clean, welcoming bed. And our dear Ivan really welcomed us very well, listening, and carefully to our needs. Very Top!

We were pleasantly surprised by this hotel. We didn't want to stay in the centre of Alicante but wanted to be close to the beach. San Juan beach is across the road/tram tracks and there are a few beach restaurants/bars along the beach strip. These restaurants mainly serve Mediterranean cuisine and seafood, and we ate at Casa Domingo which was great. There are also bars and restaurants a few streets away from the hotel among the residential area. We spotted some sports bars, burger places and pizza places around that area. The hotel grounds are lovely with a nice garden and pool area. There is also a pool bar and music playing while you lounge beside the pool. The hotel had outdoor bar and restaurant seating areas which was lovely at night and for breakfast in the morning. We ate tapas in the restaurant a few nights and enjoyed the food. The breakfast selection was really good, a mix of hot and cold foods, breads, fruits etc and I enjoyed the lovely cold Spanish omelette slice every morning!! There is a Consum supermercado about a 5 minute walk from the hotel, and a pharmacy too. The supermarket is quite big and has everything you need. Our room faced out the front of the hotel and we had a pool view as the pool is across from the front entrance to the hotel. The balcony was nice and clean and we could dry our towels on the railing. The room was nice, clean and modern and the air conditioning was amazing during the 30+ degree heat. There's a fridge and a kettle so it was handy to keep some drinks chilled. Our only quibble was the shower was missing a door so it was impossible not to get the floor wet, even with the floor towel. It's not a big issue but the hotel should really have a shower door to avoid unnecessary damage to their flooring. The reception staff were really nice, as were the restaurant and bar staff. The tram stop to get to Alicante city centre is about 5 minutes away from the hotel. You can pay on the tram by card and can select English on the machine. It's about 2.90euro to travel to the city centre and takes about 15 mins. It was a really nice location if you want to spend time by the lovely San Juan beach or by the pool. If you do want more action at night, the tram will bring you to the city and taxis are reasonably priced. I would definitely stay here again!

Comfy bed, good breakfast, nice golf course. The big let down which down graded my rating from very good to average was due to the attitude of the security man on the night of Sunday 24th March We had brought a round of drinks and sat down to enjoy them when he came up to us and said that we had to leave as the bar closes at midnight. His attitude and manner was rude unprofessional and this put a sour taste in our mouths. If he had explained that the bar was closing and would we mind moving over to the seats in the reception area to finish our drinks we would have gladly complied. He did the same to a couple at a table next to us who were also annoyed at his attitude. Some training definitely needed here.

The biggest advantage is that it is very close to the beach, just a few minutes' walk away. There are many bars and restaurants nearby, making dining very convenient. The room is very good, the balcony is very big, and you can see the sea from the balcony! The only problem is that the bar next to it is a little noisy at night, but it doesn't matter to people who are not sensitive to noise.

Our room had bed bugs, room Service skipped our room 2 times. When they actually do room service. There was black hair everywhere. Other rooms had a phone we did not. I feel like got one of their worst rooms.. but i would go back just to see if we had a bad room. Cause the staff is nice and the hotel “feels” great and has a great location!

We regularly travel to Alicante on our way to our holiday home in Almeria and thought that on this occasion we would break up the joirney with a few days in Alicante. We had a 2 night stay at Melia Hotel Alicante from 28th to 30th January which was a Christmas present from our sons. We were booked on to The Level which had been recommended to us as it is for adults only and as we had had a very stressful time in the past few months, we were very much looking forward to the peace and relaxation. However, when we arrived at the hotel we were told that The Level was actually closed because there was work being carried out. We were told we were still in a room on The Level and had in fact been upgraded to a better room but all the other amenities were closed, ie the drinks and snacks that are available all day and the breakfast room which is separate from the main hotel and therefore a lot quieter. We were told that we could still get the snacks and drinks from the bar in the hotel foyer and were given a wrist band to wear so the bar staff would know. Some of the staff didn’t seem to be very aware as to what we were entitled too but mainly the staff were very good. Although we had been upgraded to a better room, the experience was completely spoiled by workmen who started work at 8am and were using drills and jackhammers!! This work went on until early evening so we had to stay out of the room for most of the day and we’re not able to use the leisure facilities/private lounge. We looked on the hotel website whilst we were there and other sites selling rooms at the hotel and they were and still are selling rooms on The Level with no mention of it being closed. We did receive an email a week or so before saying that work was being carried out to refurbish the hotel but it was more than that, parts were practically being demolished!!!! There was also no mention that The Level was completely closed. We were extremely disappointed as it had come highly recommend to us!! We have given the hotel an average rating as we did not have the experience we had expected and paid for!

The hotel was very comfortable and very comfortable. I was a little strange that access was made with a special code and that I had no staff at the hostel. The rooms are all necessary for comfort: towels, air conditioning and even a tea set. I felt as comfortable as at home.

My partner and I stayed at this hotel last week, came home yesterday. We were very impressed by the hotel. Very warm welcome when we arrived. Our room was spotless. 2 sinks in the bathroom with bath and shower, toilet and bidet and complimentary toiletries. Twin beds but were next to each other. My only complaint was the small TV with no English channels but we brought our fire stick with us so not a problem. We had a sea view room which was great looking at the sea from the bed when we woke up. Would definitely recommend this hotel. Thankyou for a wonderful holiday.