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From the moment you check into the Red Level you are made to feel very special with a huge smile from the team, a wonderful welcome and a glass of bubbles, the magic and making of memories begins, staying here feels like a dream, this place is FAULTLESS! The pure luxury of every detail is 5 star plus. The hotel, the beautiful array of fresh flowers, the location, the view, the room and above all the service. Our room was spacious, clean at the level of luxury you would expect, wonderful views over the picturesque grounds, balcony with wonderful sea views. House keeping staff, very attentive very respectful we loved our fresh flowers, daily chocolates, fresh fruit and water. Each and every member of the team has a smile, nothing is ever to much trouble. Everything to make our stay extraordinary good. All members of the team are amazing as individuals and professionals offering their guests remarkable service. The guest Red Level service/reception is always eager to help with anything you need. Rafa the pool concierge and the team are all excellent and can make anything happen around the pool. Noelia, The General Manager is incredible. The way she interacts with her staff and guests which contributes to the success of this hotel. Noelia makes sure that all the guests are treated with the utmost care and does everything within her powers to make the guest’s feel welcome, she always has time for everyone even with her busy schedule involved with running this very successful hotel. We appreciate the extra mile Noelia always goes in order to make our stay so wonderful, Noelia is always around and about in the Hotel very much managing with a hands on approach. We have stayed in this hotel for decades having also tried some of the other 5 star hotels in Marbella the Gran Melia Don Pepe is definitely 5 stars all the way if not more. We returned a few months ago with our family who also love this hotel, such wonderful memories for us all. My son and daughter call this place their “Jem of Marbella” Breakfast in the Red Level is delicious, nibbles and snacks are served throughout the day. We love the champagne bar just to chill in, you can sit here for hours and just enjoy the peace….. and the champagne! Bardot restaurant overlooking the pool area is great for lunch, sit in the shade or sun and enjoy the most wonderful freshly cooked pizza or a full on steak meal if you desire. You must try Erre the main restaurant in the hotel for the most perfect evening out. Delicious food extensive menu, gorgeous wines and very attentive staff a perfect night for us all. As usual we celebrated our anniversary in Tahini the Hotels Japanese restaurant absolutely 5 stars probably our favourite restaurant in all of Marbella. Tacha the beauty saloon within the Hotel is as you would expect, “One of the best” we had a fabulous treatment each whilst we were staying, making this a must do for every future stay. All in all the team made our stay very special, we wil

nothing to complain about the hotel as services and amenities are excellent. The staffs are very hospitable during our stay

1. Out of all the accommodations we stayed in during our 10-day trip to Spain, it was the most expensive but the worst 2. I paid in advance (including breakfast), but I went to check-in, but I said there was no payment, and I stood there for over 30 minutes. At this time, it was around 9:30 p.m. 3. Reservation details + card details + receipts, etc. are printed and shown. The staff tried to resolve it with the reservation company, but it didn't go well. He said he was sorry and said to go to bed, got the key and went to the room (moved by car) 4. I received two keys, but both of them opened the door. My husband got in the car and went to the front desk again to get them, but in the meantime, another one was missing. 5. I have to go to breakfast the next day, but no one contacted me to see if it was resolved or not. Since the hotel reservation company settled with the hotel, they said to go eat. 6. On the 1st day, after breakfast, they asked me to pay, and they said it was included, so they said yes. 7. On the 2nd day, I was leaving after breakfast, but the staff chased me out and asked me to pay. 8. I'm sorry when I check out, nothing to say

This 3-star apartment hotel is better than many 4 stars hotels we have been in. The staff was kind and helpful and parking was available. Pool view from the room was nice and so was swimming in it. The room had nice furnishment and a possibility to cook for yourself. The lobby bar was also nice and pretty. Cleaning was good and the cleaning lady polite. The location was very convenient at the city center. Overall value for money was good. If we visit Marbella city center again, we will come back here!

Truly wonderful hotel in the center of Marbella and the bed was really huge and very comfortable.. not to mention the swimming pool, I will definitely be back

Very good, the room is spacious

The hostel is located in the center of the old town, in a beautiful old building, original traditional design, space, everything is thought out, very comfortable and quiet. Each room has air conditioning and TV, towels were changed every day, shower and toilet on the floor, but there was never a queue, it was always free. The territory is constantly cleaned and tidied. Mini kitchen and refrigerator on the ground floor, beautiful view and tables, you can make tea coffee and eat something delicious for breakfast. There are a lot of bakeries nearby where you can buy various pastries, delicious sandwiches with jamon and cheese, there are also mini markets, and a large supermarket Carrefour 3 minutes walk. The central beach is 7 minutes walk. The bus stop is less than a minute, you can get to any corner of Marbella. Very welcoming and friendly staff! We will definitely come back again! I recommend, 5 stars!