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The hotel is wonderful, I enjoyed a lot the breakfast. Rooms are very clean and cozy. There is a special zone for the children. The staff is extremely kind. If I go again to Copenhagen I will book again the same hotel. I highly recommend it to my friends

Very clean, the hotel is large and the room size is OK. The breakfast is very rich and the hotel staff is very welcoming. There are laundry facilities. The front desk is off to work until 9 pm. It is about 1 hour drive from the city center to do public transportation. To transfer once. The bus is straight away at the hotel entrance 300-400 meters. There is also a chance to see a large rabbit outdoors when I come back at night. Super cute.

That was our first visit to a Moxy hotel and it was wonderful! We didn't feel that we were quite trendy enough to there to start with but the staff are all warm, friendly, knowledgeable and lovely and made us feel so welcome. Unfortunately, we didn't get any names but there was a girl with long red hair who told us how to get the train and metro and at first it was a little daunting but by the time we left to go the airport we felt almost like locals! (Especially after going for a run down at the university and canals that are close to the hotel). The rooms were perfectly adequate for us and our toddler as we were out each day and pink hand soap was a hit with her! The coffee machine in the bar area was fab to get a quick coffee from in the morning and the welcome drink was a nice touch too. I've asked for a copy of my bill but still not received it - that's only negative part of our stay - everything else was great!

As the title says, the only concern I had with this hotel is the staff. The rest was great for price and value. Because of very intimate reasons given by the loss of a very close family member, I thought I couldn’t go to Copenhagen to see a person I care about who lives there. So I called the a&o Sydhavn and tried to explain to someone who claimed to be ‘Dionas’ how delicate my situation was, asking not even for a refund; but at least which one were the options I had with the booking I had already made and paid for completely. His only answer was he couldn’t help me because I booked through Agoda and it was Agoda’s responsibility to help me, not theirs. I tried to tell him, due to the little time I had to take action, Agoda would not get my call at the time and that since the hotel is on a business with Agoda, it is not only Agoda’s responsibility to help their customers, but also a&o’s responsibility. At one point, stressed by his useless and definitely non-helping statements, I asked him to talk with an Hotel Manager or at least a superior several times and he told me he couldn’t let me, without giving me an exhaustive explanation to why he could not. Nearly at the end of the call, I was still insisting to talk with a superior and I started hearing various laughters in the background, which were clearly other people from the staff. I hope you guys had so much fun laughing about someone who suffered and is still suffering the pain of a suicide in his family and just asked to be helped, which should be your work. I’ve never had such an unpleasant and unprofessional experience before. I would definitely not rely too much on them. The only thing I can tell - which is positive - is that during my stay (I decided to go since I had no options for a refund) staff were nice and definitely different from who answered my phone call. This is to say that as long as you do not have any problem you need to solve, then the place is good. They’re good at giving you clean towels if you need them. Dionas, I don’t know if this is your actual name since how unprofessional you were. But anyway, I don’t want you to get fired. Just please grow up and learn how to work because you can never tell what someone is going through in their life.

Ein schönes gemütliches Hotel. Sehr gepflegte Gelände mit viel Grün und Blumen. Sehr nettes hilfsbereites Personal. Es gibt viel Unterhaltung für jeder Altersgruppe.. Lisa (Fittness) mach gute Laune, sie ist klase!! Gerne wieder!

The room is very good, the space is quite large, the sea view is from the window, the view is very good. There are quite a lot of breakfast options, which is okay, and parking is free, which is very convenient. However, Ctrip's check-in time description is unclear and confusing.

The location is between the airport and the main attractions, suitable for self-driving, free parking, and convenient The hotel is relatively new and the decoration is relatively modern, but the room is not big The breakfast is quite rich and not bad

It takes a few minutes to get off the subway to get to the hotel. The location is not particularly convenient, but the style of the hotel is superb, breakfast is also very good, our room type bathroom with floor heating will be very hot at night, it is worth living

Quality is typical of Scandic: fairly clean, comfortable, enjoyable breakfast. No minifridge or coffee equipment in the room. Standout observation here is that the place has NO AC. We stayed at the end of the summer so it wasn't too uncomfortable, but a week earlier and it would have been unbearable.