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My colleague and I booked two rooms for one night. The rooms and breakfast did not live up to the expectations, compared to the price. The showers in both rooms had black mold and was not a delicate place to wash. Everything else was average, except from nice and welcoming staff.

Very clean, the hotel is large and the room size is OK. The breakfast is very rich and the hotel staff is very welcoming. There are laundry facilities. The front desk is off to work until 9 pm. It is about 1 hour drive from the city center to do public transportation. To transfer once. The bus is straight away at the hotel entrance 300-400 meters. There is also a chance to see a large rabbit outdoors when I come back at night. Super cute.

That was our first visit to a Moxy hotel and it was wonderful! We didn't feel that we were quite trendy enough to there to start with but the staff are all warm, friendly, knowledgeable and lovely and made us feel so welcome. Unfortunately, we didn't get any names but there was a girl with long red hair who told us how to get the train and metro and at first it was a little daunting but by the time we left to go the airport we felt almost like locals! (Especially after going for a run down at the university and canals that are close to the hotel). The rooms were perfectly adequate for us and our toddler as we were out each day and pink hand soap was a hit with her! The coffee machine in the bar area was fab to get a quick coffee from in the morning and the welcome drink was a nice touch too. I've asked for a copy of my bill but still not received it - that's only negative part of our stay - everything else was great!

As the title says, the only concern I had with this hotel is the staff. The rest was great for price and value. Because of very intimate reasons given by the loss of a very close family member, I thought I couldn’t go to Copenhagen to see a person I care about who lives there. So I called the a&o Sydhavn and tried to explain to someone who claimed to be ‘Dionas’ how delicate my situation was, asking not even for a refund; but at least which one were the options I had with the booking I had already made and paid for completely. His only answer was he couldn’t help me because I booked through Agoda and it was Agoda’s responsibility to help me, not theirs. I tried to tell him, due to the little time I had to take action, Agoda would not get my call at the time and that since the hotel is on a business with Agoda, it is not only Agoda’s responsibility to help their customers, but also a&o’s responsibility. At one point, stressed by his useless and definitely non-helping statements, I asked him to talk with an Hotel Manager or at least a superior several times and he told me he couldn’t let me, without giving me an exhaustive explanation to why he could not. Nearly at the end of the call, I was still insisting to talk with a superior and I started hearing various laughters in the background, which were clearly other people from the staff. I hope you guys had so much fun laughing about someone who suffered and is still suffering the pain of a suicide in his family and just asked to be helped, which should be your work. I’ve never had such an unpleasant and unprofessional experience before. I would definitely not rely too much on them. The only thing I can tell - which is positive - is that during my stay (I decided to go since I had no options for a refund) staff were nice and definitely different from who answered my phone call. This is to say that as long as you do not have any problem you need to solve, then the place is good. They’re good at giving you clean towels if you need them. Dionas, I don’t know if this is your actual name since how unprofessional you were. But anyway, I don’t want you to get fired. Just please grow up and learn how to work because you can never tell what someone is going through in their life.

Very clean... far from the city... good kitchen... also breakfast... Don't order Italian wine!! Scadent.. and expensive! 😁 In the overall positive judgment...

The area is an upcoming neighborhood, with an excellent wine bar nearby. The staff is nice and always engaged and the breakfast is good, overall a good price-performance ratio for Copenhagen. The rooms are nothing special and we had one that was a little worn-down, but they are comfortable and clean. Overall good!

We needed a late check out and it was no problem at all. Incredibly friendly staff. I regularly live at Sydhavnen, and it's always a wonderful experience The room was really nice, exactly as it usually is I would definitely choose the same hotel again

It takes a few minutes to get off the subway to get to the hotel. The location is not particularly convenient, but the style of the hotel is superb, breakfast is also very good, our room type bathroom with floor heating will be very hot at night, it is worth living

Loving the vibe and the staff of the hotel ! Great price and awesome breakfast ! I loved the waffle machine and great varíete of food there is free parking that is a ++++