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We made a reservation for our group under our name at Das Tegernsee on January 6, 2024, for a stay in July 2024. We initially planned for 11 couples, but only 6 couples attended. We booked the Das Tegernsee package, which included two nights, parking, one massage per person, breakfast, and we upgraded everyone to a five-course dinner instead of a three course dinner for both nights. Given our previous stay at the hotel we expected a seamless and memorable experience. Unfortunately, our stay was marred by several issues. Firstly, half of our rooms were on the ground floor, which was not what we expected or requested. With six months of advanced notice, we anticipated that the hotel would arrange for higher-floor rooms with better views, especially since all rooms booked were of the same category and in the same area. The event planners, Stefanie and Malena, did not check in with us prior to our arrival to confirm anything, leading to a lack of preparedness that became evident throughout our stay. The coordination of massage times was poorly handled. We were not allowed to book our massages until a week or so out from our reservation, which made no sense instead of blocking times for our party in advance. We had hoped for a relaxing experience where couples could enjoy their massages together or at similar times. Instead, the schedules were haphazard, and one couple was told they did not have massages scheduled at all. This was despite having confirmed their appointments via email and with front desk staff. Das Tegernsee sent out emails to the couples relating to their massages and stated that additional spa services were available. When one of the couples reached out to add a facial, the hotel said the service was not possible, even though they were the ones offering/upselling spa services. To make matters worse, the staff was rude to this couple, telling them that the massage time issues were their fault since they never confirmed the appointment and that they should not take the massage and leave. However, the couple had the confirmation email of their massage, and Sara from the front desk walked with them to the massage/spa area to confirm the massages. there is an obvious disconnect between the masseuses/spa and the rest of the hotel. Additionally, the hotel offered a 6 PM massage to one couple, which directly conflicted with our group's 6:30 PM dinner reservation at Das Tegernsee’s restaurant. Furthermore, our entire party was informed that parking was not included, even though the Das Tegernsee package clearly stated that parking was part of the package. This added another layer of frustration to our stay. This trip was particularly significant as it was a wedding celebration uniting two families. I had previously visited this hotel as a couple, and the experience was great, which is why I recommended it to our group. I genuinely liked Das Tegernsee, but the issues are too much to overlook. The 5 couples who couldn't make it were travelin

My husband and I stayed here for 2 nights in January, 2024. It was one of the very best experiences we had while staying in Germany! The room, food, amenities property and location were incredible with gorgeous mountain and lake views. What was most impressive, however, was the staff - all of them! I would like to specifically commend Marcus - the young man at the desk who took time and went out of his way to help us on several occasions. In addition, the staff in the roof NI BAR (rooftop terrace bar), including (I believe) the manager were absolutely fantastic! He arranged for an exceptional romantic evening with a wonderful fondue dinner inside the cozy heated glass house on the rooftop. The views at sunset were spectacular and the twinkling lights in the dark were magical! The breakfast food and service in the Freyheit Restaurant was one of the best of any Autograph that we have stayed at (and they are all pretty amazing). We were impressed beyond belief and thank them for creating some of the best memories of a lifetime!

We were there three days. On the first day, in particular, the service was rather hollow in the gastronomy. However, there were also two wedding celebrations that probably needed a large part of the staff. On the second and third day the service was much better but did not reach the level of the pre-corona time. Otherwise it was very nice there as always, the rooms were very well maintained and also very clean. The location is of course unique. The breakfast is very extensive and excellent. The offer of the other restaurants in the hotel also corresponds to the level of the hotel. We were overall very satisfied.

We came on the recommendation of a German friend, and we were surprised and delighted with this ”hidden” hotel in the Bavarian countryside. It is both sophisticated and family friendly. We were in from California with a 7 and 9 year old boys, and they loved the area set aside for children. Specially the trampolines. ! We went biking and everyone enjoyed the cold plunge and sauna. Also the pools! The staff, the food and the rooms and grounds are just glorious.