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We booked the 'activity special' getaway at this hotel. This included two nights, breakfast, one evening dinner, use of pool and sauna, the use of the bowling alley and a lunch bag on the first day for a hike. Lets start with the positive: The hotel is very clean. The breakfast was very good and there was lots to choose from. The coffee there was good also. It was nice having the option to use the pool and sauna. The rooms are very spacious and the quiet. Now the negative: Before booking this hotel, we had a nice phone call with someone to explain to them that we would need a room for someone with a wheelchair. He was very accommodating and booked three rooms for us, right beside each other, one of which was the handicapped friendly room. Upon arrival, they informed us that they would have to take out a baby bed of said room as it was accidentally booked for someone else. This didn't bother us too much as it got resolved very quickly, but it was a foreshadowing of their unorganisedness. Included in the 'active special' getaway was the use of the bowling alley. We were at the hotel from Saturday til Monday and were going to go bowling Sunday night. Sunday morning, we were going to book it for that evening and they told us it would be closed. This should have been communication upon arrival, or better yet, when booking this hotel. Don't sell a two day special, when one of the activities is not available as advertised one out of the two nights. On their homepage, it says that the pool will close at 10pm. Upon arrival, the owner informed us that it will be closing at 9:30pm that night already. Later that evening, we just got out of the sauna at 9:10pm and were going to enjoy the pool for the remaining 20 minutes when the owner showed up and said he was going to close it down already. He then let us swim a few more rounds, but still. Would it be so bad to come at 9:30pm to close it when you said you would and not at 9:15pm when people are still using it? The next evening, the lights in the pool were also already off at 7:30pm when the pool was supposed to be open until 8pm. Additionally, the 'hot tub' was hardly warm sadly. The evening we used the pool, a nice young lady lent us towels and bathing robes. We had to give a deposit and would get it back upon check out. Once checkout came around the corner, they forgot to give us the deposit of 30 euros back. We had to go back to reception and they fixed that problem but informed us that we were just getting back 15, as the other 15 was for cleaning of the robes. What a surprise that was to us. I informed them that no one had told us about this, otherwise we wouldn't have asked for them. The owner asked if I'm sure no one told us. I explained who was at the reception that night and that she failed to mention this. He then replied 'okay then, there are instructions about this fee listed (we never saw them) but since she did not tell you, we will give you the money back and will have her pay for it'.

We booked two rooms. These were very clean. In one room the baggage of another guest was found. Personal was very friendly and premature. We booked breakfast for 2 people extra since the family left after it and you could still have breakfast together. For the 2 people breakfast was calculated 30 euros. We booked a table. When we arrived at the booked time, the only big, booked table was occupied by 1 person. We had to wait good 20 minutes despite booking. Breakfast is easy to keep, whirlwind and breads were only filled on request. For the 1.Adresse in Zeven not enough ....

Wir hatten uns für eine Familienfeier eingebucht mit Abendessen. Schönes Gelände, das zum Sitzen am See oder einem Spaziergang einlädt. Geräumige Zimmer, Duschvorhang, der einem am Körper klebt (eklig), reichhaltiges Frühstück. Abendessen: Bemühter aber überforderter Service, Küche….falsches (weitaus teurere Portion für zwei) Essen geliefert trotz vorheriger Nachfrage (und natürlich auch am Folgetag in Rechnung gestellt), nicht besonders gut zubereitet oder gewürzt und wenn man fragt „wie das Rinderfilet sein soll“, dann sollte man es auch wie gewünscht braten (können). Da etliche Essen eher Durchschnitt waren, wir aber den Service nicht bedrängen wollten, haben wir es gegessen. Das Frühstück entschädigte. Da wir nicht von der Geschäftsführung die Rechnung bekamen, mussten wir das teurere Essen bezahlen, reklamierten es hinterher aber. Die Antwort der Geschäftsführung war eine Anreihung von - ich nenne es einmal netterweise unkorrekter - Rechtfertigungen. Schade nur für die Geschäftsführung, dass wir über einen Foto-Timestamp belegen konnten, dass wir nicht - wie vorgeworfen - 45 Minuten zu spät kamen, da auf dem Foto bereits 30 Minuten nach unser Tischreservierung gegessen wurde. Aber vielleicht ticken die Uhren in der Heide ja anders. Und uns wurde den Abend unter Zeugen noch bestätigt, dass wir auf Nachfrage nicht die Portion für zwei bestellt hatten. Insofern kommt die Location für uns nicht mehr in Frage, selbst wenn das Essen einmal besser werden sollte.

A nice hotel a bit further from the motorway than expected. It is a big place with good (free) parking possibilities. The room was ok size for a family of 4 with a sofa bed and a large bed. Not very modern but very clean and nice. A rather small breakfast was included in the price. Not the biggest variety for being a german hotel but fare enough to fill the stomache for a long drive. The staff was very friendly and helpful!

Unfortunately garni but absolute 👍 First time here! Surprisingly friendly and totally nice! This is not all day experience. Very nice hosts that are absolutely friendly and welcome. Rooms are top clean and generous. The bed linen is very bloomy, but everything is very OK. Breakfast is the ham! Not a great amount but everything there, personal care and really very delicious. So here you can really relax and stay wonderfully. Please again 👍🤩