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The service staff are very kind

Every time I come back here, I prefer to stay at this hotel. But this time I was really disappointed. But let me elaborate. Upon arrival, I was instructed to go to another hotel in the locality, located at a considerable distance, especially if you do not have a means of transport at your disposal, to check-in and to receive the access card to the room. I didn't understand why because the reception was available at both hotels.During registration, I noticed that the accommodation rate is different from the one displayed on the website. Moreover, the information is even misleading: on the English site there is one rate, on the Czech one another. In the room there was a very intense smell of sewage, which persisted. The TV was completely non-functional.As a general finding, the hotel really needs improvements

The first impressions were not very positive: we had to wait 20 minutes for check-in and were allocated a room on the street side. Overall, the final experience was good. We were offered to move to garden side half way through our stay, to a more expensive room, and refused the offer. The street side turned to be no problem on second floor (and the noise might be a greater issue on first floor). Beds are good, so we had a very good sleep. Room was clean, though we did not notice any cleaning on a daily basis. In the morning, a light odeur from the kitchen came, probably through the ventilation. Breakfast buffet with good choice, including fruit, cereals and nuts.

I booked an executive room with balcony. It says online that there was airconditioning which was the reason why I booked this studio type room since that week Czech was at its 30+° the entire week. We arrived around 7pm and head straight to their restaurant so we only checked the aircon when we came back to the room. It was not working. We asked for help and the receptionist dont know how to help us too. I was taking hormone medication that really heats up my body inducing a premenauposal state hence why I needed aircon badly. It was too late to pack up and looked for another hotel coz we were so exhausted so I tried to sleep with the fan which was not enough since it was hotter at night. Did not get enough sleep, was awoken a lot of times. At theck out I asked for compensation,which was a headache in negotiating, I even asked if they could just price the room same as the standard room and give me a refund but Supervisor wanted to use the price for the following day which was even higher than what we paid so there was no refund. They offered 10% discount but only to be redeemed when we stay another night. So ridiculous management. Then they also asked to deposit the same amount we paid online upon check in and it has been two weeks now and the money has not been refunded. They only tell me to chase my bank but I already have and said Efi hotel has not issued any refund. Was very stressed and not worth staying!

I was a little sceptical with the lack of reviews but there is no need. The staff were very friendly. My dorm was clean and had lots of space, it even had a sofa. The common area is almost non existent, consisting of two tables so it is difficult to meet anyone outside your room if you are into that. It was very quiet which was nice for me so it if really personal preference how busy you want your hostel to be. The beds were comfortable with the privacy of a curtain which was nice except my bunk was a little squeaky. The bathrooms were clean and the shower was good. The safe was large but not enough to fit an entire rucksack. It was nice that the safes provided a rain and hangers to hang clothes up. It is very central, about a three minute walk from the train station and I’ve minute walk to the Main Street. Overall I would definitely recommend.

This is a very old hotel. It seems that it should have been the most upscale hotel in Brno many years ago. However, many years have passed and the appearance is very old. However, the facilities inside can be seen to be fully equipped at the beginning. More importantly, It's right opposite the train station, which is very convenient. The breakfast is rich, but I'm still not used to the taste. Overall the facilities are very good and the location is good.