GGuest UserWarm Hearts, Warm Harbor of the Journey
Some time ago, I came to Yining City for work reasons and stayed at the Atour Hotel on Jiefang West Road, Shanghai. This journey became particularly warm because of the intimate service of Manager Mus. When I first arrived at the hotel, I was very tired, holding a pile of documents and luggage in my hand, and almost scattered the documents in a hurry. Manager Muss, who was quick to see, immediately came forward to help me take some heavy objects, guided me to the front desk to check in, and also intimately handed me a cup of hot tea, let me relax instantly. When I checked in, I found that I couldn't find my ID card. I suddenly panicked in my heart. I knew that without ID card, the follow-up work and travel would be greatly affected. Manager Muss saw my anxiety and comforted me in a soft voice as he methodically helped me figure it out. He first patiently asked where I might lose, and then contacted the hotel cleaning and security to help find it, and told me what ways I could apply for temporary identity certificates in the local area if I couldn't find it. Under his comfort, my panicked heart gradually settled down.
With the help of Manager Muss, I checked in smoothly. That night, I was going to sort out the information I needed for the next day's meeting, but I found that the computer suddenly crashed and couldn't be opened. It was full of important working documents and reporting PPTs, and I was sweating in a hurry. At this point, I remembered that Manager Muss had said that he could find him for any questions, and immediately contacted the front desk. In less than five minutes, Manager Muss arrived in my room. Although he is not a professional computer maintenance staff, he has a wealth of experience, while trying various ways to restart the computer, while contacting friends who know technology online for help. After some efforts, the computer finally returned to normal, all the files are intact. At that moment, my hanging heart was completely put down, and my gratitude to Manager Muss was overflowing. When I checked out the next day, Manager Muss not only helped me call the car in advance, but also carefully prepared a small snack with local characteristics, saying that I could cushion my stomach during the trip. Every move he made me feel meticulous care, like meeting an old friend in a foreign country. Manager Muss, like a star of Atour Hotel. He uses his professionalism, enthusiasm and patience to solve problems for every guest like me and provide home-like warmth. I sincerely hope that Atour Group and Atour Hotels in the country can know that there is such an excellent employee who silently conveys Atour's brand temperature with love. I believe that under the leadership of Manager Muss, this Atour hotel will get better and better, and I look forward to more people feeling this exclusive warmth during the trip.
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