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The treatment I received from the receptionist present on Sunday morning overshadowed everything that could have been good. When I told him that the room key didn't work, he sent me upstairs and the housekeeping opened my room and confirmed that the key wasn’t working and that it needed to be changed. I asked once more the receptionist to have a new key, but he insisted it was working good (meaning that or I was lying, or I was not able to use it). He came upstairs with me babbling that the key was working perfectly while rubbing the key on the coat only to discover that the key was not working. Complaining, he came downstairs to change the key and, instead to apology, he added that I had the check out that day and that I did not need the key anymore. From my point of view, such an arrogant and rude behavior is unacceptable in a hotel. The room was tiny, but by reading other reviews, I imagine that the lake side ones are bigger. The bed is a French size (140x200cm) and uncomfortable, and only had one duvet (160x200cm) for two guests. The hotel sells parking cards in the area. I suggest you not buy them: there is a car park two minutes walk from the hotel (Parking La Possession) which you pay from 7 am to 8 pm (it's free at night) and 4 hours cost 5.40 CHF plus 3.60 CHF for each additional hour. It only makes sense to purchase day passes if you no longer intend to touch the car between your arrival and departure. If you use it even just to go to Lausanne or Vevey, you will have to pay for the actual time of use.

Modern very recently opened hotel. It is conveniently located close to the tribunal and hospitals. The heating in room is powerful. Apparently at a first look well furnished and looking nice and confortable, but the lighting in room is poor, no USB ports close to the bed, the bathroom is poorly equipped. In my room the hot water was absent and I couldn't have a shower. The WC flushing was badly conceived going out from the WC at each flush. A nightmare.

The location of the hotel is ideal. The single room is also very comfortable and spacious. A free transportation card for the city is also given at check-in, and an art gallery that can be visited is also recommended. The overall experience is very good. Originally, I was going to stay for one night and stayed for 4 nights. It is the hotel that will stay next time.

We booked a family suite, a large room with a double bed, and a small room with two small beds. The door of the small room can be locked. The bathroom is quite large. It is next to the train station, and it takes about 8 minutes to walk from the train station on a relatively large road. You can walk down to the lake to the Olympic Museum. Overall, it is good, and the breakfast is also rich.

The location is good. You get off the Metro and take an elevator. Then the hotel is right in front of you. Less than 7 stops of Metro from the lake-side Ouchy areas. It is a walking 5-minute distance from the Lausanne Cathedral. One stop of Metro away from the areas where Brand-name shops situate. There is a large Coop supermarket just across the street. You can buy food there and cook food by induction-cooker. Cutlery and tableware are also provided in the room.

A perfectly fine hotel with a hotel staff that spoke English well. We had a good stay and for the price it was amazing with the metro really close. The stay even included a public travel pass for going to and from the downtown city. The hotel is a bit special in that it actually is a patient hotel with people staying with newborns and people being in the hospital. So we were s bit in doubt of how that worked and if we even welcome. But we stayed there for 2 nights and had a great time the vibe is just a bit odd and we felt out of place. The breakfast included gluten-free options and was great. The hotel has a fine restaurant that was adequate and at a good price. The restaurant staff didn't speak much English so with a bit of help and Google translate it went fine and with a little knowledge of French it will go fine. Was a bit weird that even when they knew we mostly spoke English and German then those waiters didn't serve us but only the once that knew other languages. We had an amazing stay in Lausanne but felt a bit out of place.

The location is great, right next to the lake and by the ferry stop. I paid the local tax on check-in and stupidly declined to get a receipt - they'd have noted it. But no, i was asked again for it on check-out the next morning. I went out and stupidly handed my key in. On returning, a group was checking in. My key was handed to them. Luckily they spotted they had too many keys and handed it back. While all this was going on, someone, the restaurant manager?, was loitering around. Surely they'd have been able to give me my key rather than keep me waiting? It was like it was beneath his dignity to deal with the front desk, which is really only a desk in a corner of a bar area. The restaurant was cleared up/set up for breakfast until after 1am. Cleaning started before 7am, including hoovering and clearing the restaurant toilets opposite my room. I didn't have a great sleep. I didn't have dinner or breakfast.

This is our 9-night stay in Switzerland and we have stayed in 6 hotels. This is the best hotel. It is magnificent and beautiful, and it really lives up to its name of ”Palace”. The hotel is in a good location, close to surrounding attractions, making it easy to go out for a stroll in the morning or evening.