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An old fashioned, not specially nice grand hotel from outside but very nicely refurbished and maintained inside. Service is as expected at this level: courteous and efficient. Our room was not extremely large but very comfortable with excellent bedding and a pleasant balcony. The hall and the bar are somewhat impersonal and uninviting and the few flashing lights behind the pianist were certainly unable to help for this. The spa (I'm talking about the sauna area not the swimming pool with kids that we didn't use) looks pretty new and is very well made. However it is quite small and the - very pleasant - relaxation area, takes a good part of it. This leaves not much surface for the rest and on top of that the hotel unfortunately chose to split it in two zones (thus removing precious square meters for a very small and unnecessary textile area). The result is that saunas are mostly extremely small. A real pity given the potential of the place. The spa is conveniently accessible the day of departure which is very good. But why opening half of it 3 hours after the other?? This is disappointing and incomprehensible! Excellent breakfast, free outside parking. Wifi a bit weak in some areas but otherwise ok. And a of course, as we are in Switzerland, a few pettiness that are always surprising when you spend several hundreds franc a night in a 5* resort... like the inside parking more expensive in winter (!) or the second egg in the eggs Benedict for 4.50 extra (!!)... come on...

We booked Hotel rooms for a party of 17 people, for a birthday party, including dinner, during the first weekend in July 2021. Everyone enjoyed the stay, explored the area on foot, or relaxed in the SPA area. We enjoyed two dinners and were, in general, happy with the offered choices, which include vegetarian options as well. Overall, we can recommend the Hotel in regards to all aspects! Length of stay • 2 night stay Recommendation • Bikes are available for rental Location & environment • Next to many hiking trails • Quite area • Close to the center Overall condition of the building • Facade - 10 • Elevator - 10 • Public area - 10 Staff • Friendliness - 10 • Professional & efficient - 10 • Helpful & solution-oriented - 10 Reception area • Room and amenities - 10 • Check-in process - 10 • Check-out process - 10 • Restroom - 10 Breakfast Room & Breakfast • Size - 10 • Cover & room decoration - 10 • Food variety - 10 • Food quality - 10 • Selection of beverages - 9 Noise • Day - 10 (very quite) • Night - 10 (very quite) Room • Overall impression - 10 • Size - 8 (rather small) • Cleanliness - 10 • Notepad available for the client - 10 • Bathroom (only Shower)/Restroom - the shower door doesn't close tightly hence water was leaking into the bathroom • Wardrobe - 10 • Windows insulated - Yes • Windows can be opened - Yes • Internet | Cost & speed - No costs, decent throughput Spa & Pool • Inside - 10 • Outside, Saltwater - 10 • Several Saunas - 10 Gym • Size - 8 • Cleanliness - 10 • Number of training devices - numerous Parking • A reduced number of parking spaces are available

Wir haben eine Übernachtung in die Rinderberg Swiss Alpine Lodge für ein Familienweekend gebucht. Die Location und der Standort sind wunderbar und super erreichbar. Die Hotelzimmer erscheinen auf den ersten Blick sehr schön und sind auch gross, jedoch mangelt es hier an Sauberkeit, Sorgfalt und der Liebe zum Detail. Das Personal im Service ist sehr freundlich und hilfsbereit jedoch auch extrem unbeholfen und ineffizient. Die Kinderstühle wurden beispielweise nicht bereitgestellt, waren auch nicht gereinigt und sogar defekt. Das sehr gut (Rindstatar, Burger, Salat) und auch schön angerichtet. Auf die Hauptspeise haben wir jedoch mind. 45 Minuten gewartet, inkl. der Portion Pommes Frites für die Kinder. Es wurde als Beilage Risotto angeboten und trockenes Ebly ohne Sauce, Käse usw. serviert. Das Frühstück war ganz in Ordnung, jedoch wurde schlecht nachgefüllt und beispielweise Alternativen für Kuhmilch waren nicht im Angebot. Der Mitarbeitende an der Reception war extrem unmotiviert und gleichgültig; keine Begrüssung, keine ordentliche Verabschiedung, kein Nachfragen nach der Zufriedenheit und keine Kulanz betreffend der Einlösung eines Gutscheines. Man könnte so viel mehr aus dieser Unterkunft machen, wenn die Gastfreundschaft und der Servicegedanke etwas mehr Priorität hätten. Mit Kleinkindern ist das Hotel zudem nicht zu empfehlen.