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The hotel is right next to the highway, so it's very convenient to drive there; the service at the front desk is good, and the room is clean and hygienic; after staying for three days, even though I was reminded every day to clean up the room, I only cleaned the room for two days, and only cleaned the bathroom and not the room.

Stayed here for a hockey tournament weekend with a large group of approx. 60 people total. My main complaint is what occurred on Saturday November 25. While there are many things I could have complained about with this place - this one is the most important. As we are a large group with kids, we requested to book the conference room for a team dinner (pizza and wings) and was told that it was under renovations and could not. We then requested the front lobby area as it had adequate seating / tables and confirmed with an employee that we could for 6:30pm. We were told we could do this by a staff member - not to mention we saw plenty of other people having drinks and food in that area the night before. So as far as we understood, this was ok to do. Our game that day was 3-4 and some of us even stayed an hour longer to watch the game after since we were playing the winner of that game the next day. Our team was not even present at the hotel from about 1:45 to 5:30 / 6:00 on Saturday afternoon to early evening. (Note: the time is very relevant to the issues) At around 6:15 I started to hear some of our kids crying in the hallway saying ”the girl at the front desk called the cops on us”. I thought it was a joke. I assume you reading this would also think it was a joke - but sadly no. Around 7:40 the police finally came and ”broke up our pizza party”. The girl at the front desk told the police we were ”drinking and being rowdy” - which we absolutely were not. Remember, we all just got back to the hotel about 45 mins before she called the police. After the police cleared us out saying that we were not allowed to congregate in that area and that alcohol is prohibited we all retreated back to our rooms. After the group was gone, I went to the front desk privately to ask the girl her name. Her response was ”Why?” and I said ”So I have the name of the person who called the police on 10 and 11 year olds when I make my complaint to the hotel.” She refused to give me her name (nor does any of the staff here wear name tags) and then she said ”I didnt call the cops on the kids, I called them on you.” and I said ”For what!? We were only here for 45 min - and why did you tell our kids then that you called the cops on them ?!” She responded with ”what I actually said to them was ”Do you want me to call the cops on you again?” and I responded with ”AGAIN? When did you call the cops on us the first time?!” She responded with a smirk and an attitude saying ”At 3:00”. At 3:00. WE WEREN'T EVEN THERE. Apparently there were 3 hockey groups booked that weekend and maybe she mixed us up with a different group? Without trying to have a respectful conversation with us, she called the police and told our children - not us. That is how we found out the police were called - our kids told us. One of the youngest siblings in the group was so terrified she was going to get arrested - she couldn't stop crying. At around 9 pm we all retired to our

4 adults stayed in 1 room. Easy check-in. We thoroughly enjoyed our stay. Staff were very friendly and rooms were very clean. It was nice to get coffee or tea at any time. The included breakfast had lots of variety. Close to malls and restaurants. Lots of parking.

Very quiet, but the location is a bit biased, but driving in this place, so okay. The room is not big. Breakfast included and the quality of the breakfast is affordable, the waiter is very friendly

Disappointing Experience at Monte Carlo Hotel, Barrie I recently stayed at the Monte Carlo Hotel in Barrie, and unfortunately, my experience was far from satisfactory. I had booked the $200 Sunrise Suite, which was supposed to be a premium experience with a jetted tub. However, the stay was marred by several issues: Lack of Privacy: The suite did not have curtains, which severely compromised our privacy and comfort. We are parents that only stay in hotels sparingly and not having a curtain to block out the sun is just ridiculous. Cleanliness Issues: Used band aids were found on the side table, which is unacceptable and raises concerns about the cleanliness and sanitation standards of the hotel. Inadequate Room Amenities: When we requested assistance, we were provided with binder clips and a bed sheet to address the issues ourselves, which was not a suitable or acceptable solution. I have attached pictures of my attempt to fix the issue. They should be embarrassed by the look both inside our room and the look to the outside with a large circle window stuffed with everything I could to block the sun. We were told there were no other rooms with round curtains which when I went outside saw this was a lie. Given these problems, I am disappointed with the quality of service and the state of the room. This is very disappointing as the Monte Carlo is where we stayed with our families for out wedding in 2016. We have continued to come for the jetted tub king suite experience. We are now at home disappointed this might be the end of that. Could you please let me know the next steps for addressing these concerns? I would appreciate information on how you plan to rectify these issues and what compensation, if any, might be available. Thank you for your attention to this matter. Best regards, Mark Kucharski

We’ve stayed here before. Run of the mill property for Wasaga Beach. Now…. WOW ! This place has had a complete facelift and room makeover over the winter! We stayed in a two bedroom suite. New furniture and flooring; nice electric fireplace for ambiance with heatilator. Kitchen well stocked with all new plates, cutlery, kitchen tools, pans, etc. Large LED TV with Bell Satellite and all the channels. The bedroom linens and double pillows are luxurious, as are the new nicely monogrammed towels in the bathroom. On that, lovely walk in shower with ohh so nice rain shower head. Can’t think of a thing I would change. The owners have fine a great job in their renovations… we will 100% stay here again next time we are back. We have family in the area.

My husband and I stayed overnight last night and I just have to write how friendly and welcoming the staff is. P.C. the evening receptionist, checked us in efficiently and even insisted on carrying our luggage to our room for us. As well I needed help printing our boarding passes and he graciously helped me with that too! We had a king room and requested a quiet location which is exactly what we received. Room was clean and renovated. This is not a new building and it shows its age in many places but we were pleased with the overall bright and fresh feeling in our room. Many plugins/USB docks for charging devices. Our bed was comfortable, pillows good, clean white bedding and towels. Shampoo and conditioner provided in large size was excellent. Coffee was strong…perfect. Breakfast included was adequate. Yogurt, apples, waffles, cereal, scrambled eggs, sausage and home fries. We have booked to stay here again on our return trip and would recommend this Comfort Inn.