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There’s no denying that this hotel needs an update and all the junk clearing out the reception area. It is dated and at first sight, it puts you off staying there. You cannot say that the receptionists are unfriendly, it’s just they don’t engage with their clients and the result is that they do not seem welcoming. The rooms are dated too, microwaves stacked on top of fridges that can trip the fuses and “black out” your room. The ensuite looks and feels old with noisy inefficient extract fans. On the plus side, the beds are very comfortable, well serviced and clean as are the rooms but that dated look detracts and the lighting is dire. Dire too is the heating and AC, grossly inefficient and virtually uncontrollable. There are minimal supplies in the room but the coffee machine delivers really good coffee. No kettle but reception have one on request. The restaurant food is very good but throughout our week in the hotel, it always had few customers. I suspect the reason for that is that it is very expensive as are the wines and drinks. Too expensive by far for such an establishment and whilst the food was very good, it was not of high enough standard to demand these prices. I would have liked to dine there more often but there are good less expensive restaurants a short drive away and many bar restaurants a short walk over the road. Would I go back again? Well, yes but it would be a bed for the night only. I think they are missing a trick here at many levels or they are not interested in making this establishment better. It has so much potential, such a shame.

This hotel is brand new with comfortable bed and LED TV. The gym facilitate is well equipped. I’m quite satisfied except for the check-in at the counter where they couldn’t allow me to have my room 30 mins earlier because I booked the room with third party despite they had plenty of empty rooms. I needed to wait at the counter till the check-in time.

It was an amazing exercise staying at Turtle, it’s in the middle of downtown, super close to ocean, restaurants and night life is good. I’m definitely staying there again! It was clean n neat, no one disturbed, guests were super friendly.

The air conditioner started leaking 3 or 4 days before we left the hotel as we were there for one week . It was kind of awkward as it is above the closet and right in front of the front door so we had to keep a towel down so nobody slipped. Especially my 5yr old son when he visited . Also I didn't realise when booking the room how small it was, it actually was inconvenient, how small it was especially for a week! If I had known that (because the picture makes it look like a regular sized hotel room and they had thae size on there bit which really looks at the sq metre if the room size. If I I had known it was so small I wouldn't of rented there. The staff were great though. They didn't charge us for late booking four when we told them about the air conditioner leaking

We booked the Quality Inn Nanaimo for our stopover stay on the Island. This hotel is very new and the deco is modern and bright. The front desk staff were friendly and helpful. Our check-in wasn’t smooth and took us much longer than anticipated as the staff encountered technical issues. We didn’t get to sign on the official registration but a paper with check-in details written by hand. Our room was located on the 3rd floor over looking the parking lot of an low-rise office building. The size of the guest room is spacious and the bathroom is bright and clean. Unlike other Quality Inns, this one doesn’t offer continental breakfast in the morning and there isn’t any breakfast eateries within walking distance. The hotel offers free all day coffee and tea in the lobby but it wasn’t appealing as the station seemed messy and dirty. Besides, the hotel offers free gated parking for their guests but the spots is limited. There are just around 20 spots in total and is on a first-come-first-serve basis. We ended up walking to the dinner restaurant as we don’t want to lose our spot when we come back later in the evening. In the lobby, there is a small room that serves alcohol and chicken wings starting from 5pm. Although they played loud music trying to create a bar atmosphere, the setup of the space is much more like a breakfast room/cafe. We didn’t eat or drink there. Overall, it is a good hotel to stay if you are in the Nanaimo area.

Clean hotel close to ferry terminal. Breakfast basic but okay. Away from downtown. Free car parking. Good size rooms. Excellent bed. Excellent WiFi.

I don't know what other people would expect if I said excellent but that was our experience. We were at the end of a two week holiday on Vancouver Island. We stayed at a name brand hotel on the way up island at twice the price, but it certainly was not twice as good; in fact I would say our room was not as large as the name brand but that was the only difference. Harbour Light had everything we needed for one night: comfortable beds, frig, microwave, wi-fi, and coffee maker. The place was clean and the attendant at the desk was helpful in every way. He recommended the MGM restaurant next door with a 10% discount and between the two we had a good evening before we caught the ferry to the mainland the next morning.

Breakfast is ok, because of the epidemic, I took it away. Can add an extra bed, the room is big. Suitable for bringing children. The location of the hotel is great. There is free parking. It is very convenient to go to the ferry.

Great, the room is a small suite, clean and comfortable, the boss is not bad, the main thing is that the credit card does not have to pay the deposit, because the foreign credit card refund is more than two weeks, so like

The environment is very nice and there is a garden, a large parking lot, and the rooms are large, like suites. It is only a few minutes drive from the hotel to the city centre, which is especially convenient.