Video tape your check-ins and interactions with staff to protect yourself. It is a great location for a hockey tournament. The room is clean; the mattress sunk in the middle, pillows are hard and thick. The default room temperature was low; would not dry hockey gear. We learned from other team members to raise the temperature high the 2nd day of stay. The breakfast doesn't offer oat meals, otherwise, standard. They have some nice front desk staff and two disrespectful ones. If you are a minority, you may be discriminated openly. If you would like to know what gaslighting experiences, please contact the manager, Rob. He got a A three times for gaslighting. It is not listed on Better Business Bureau! The check-in staff was mean and made unprofessional comments in mean attitudes, which I checked in the the staff worked the next day and was told that was unnecessary and uncalled for. Discrimination agaist visiable minority. repported to Rob, the manager over the phone on 20. He tried to brush it off stating there would not no evidence of this accident. I requested him to go over the vedio recording and talk to the staff invloved and provided the contact info and room number and dates stayed. He said that he'd call back on Feb 23. I gave him more time. no call. I call a few days later, happened to spoke the assistant manager of the front desk, so happened to be one of the staff worked on the day of my check-in. He appeared no aware of the complained I made. I called Rob again the next day. He was gaslighing me and said that he did not call back because he wrote my phone number wrong. With all the information he requested me to provide from the 1st call, he'd access the guest information and get the right phone number. He said this time, it is he says and she says. No approval and nothing he could do. I asked for a refund. He said that he needs approval from the board members. Then, they left a voicemail saying the board members are not willing to do anything about it. He even states the two staff who did the check-ins are the only minorities of the staff in the front desk. What does that mean？ DARVO is his approach. He even said that this Inn is not part of the Best Western chain. Lol. It is. Would you like to support these kinds of business? Read the staff's reply below. How considerate. Would you would contact the front desk who were mean for service about anything? Great management skills and understanding. Do we expect a person so good at DARVO admit it? He is right about one thing: there is packaged oatmeal at breakfast. To me though, no the same as a well prepared hot oatmeal. Please vote is rotating mattress = not sunken mattress? Please vote for the spelling of the my name here too. Even though competence is not the main complain here, just want to point it out it goes well with the mistake about the phone number. Or are we seeing the inability to look up my phone number through guest booking is just part of lack of capacity? Ah. I am thinking
