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The hotel is on the hillside of Tunnel Mountain, a little distance from the town centre. There must be a car to travel, otherwise it is inconvenient. There is no air conditioning in the room, it is still a bit hot in summer, there should be no problem in winter, you can open a window, but you need to ponder for a while, very technical, screened, mosquitoes are estimated in the woods. When the hot pool was under maintenance, my daughter actually ran to the hotel next to it, saying there was a water playground and a slide. The most unexpected and most satisfying place is that when the scenery on the small gazebo behind the house is seen, three deer walked through the woods behind the house. It may be that the sun goes down to the nest and enjoys the wildlife in the eyes. Very lucky, it is estimated. It is also a kind of experience that is not too much.

FILTHY. Filthy, Filthy, Filthy. Rented a three bedroom chalet for our family of four with two toddlers. There was great appeal in the jungle gym and the waterslides, and separate bedrooms for all. This place is a dive. They have done zero routine maintenance in years and it shows. We have blankets on the couch it is so stained. I spent an hour washing down the kitchen, bathtub, bathroom, etc. While wiping the sink countertop under the mirror the white towel came back filthy. There were crumbs on the counters and dirt on the floor. I called the front desk three separate times within our first hour there. No coffee. No lightbulb in the bedroom. Not even burnt out, missing. A gift bag and piece of a retainer found on the far side of the downstairs bedroom. Burnt out lights in kitchen, bathroom, stairway. No stairway railing, treacherous for young children. Deck not shovelled off so no way to enjoy it. Front door doesn't seal. Bathtub plug won't hold water. One coat hanger for a chalet that sleeps six. Assigned parking space not fully shovelled, post-holing getting kids out of car seats. It's so disappointing to pay $600 for two nights and feeling so dirty you don't want to touch anything. So please take this review as written by someone who doesn't care about fancy, rather someone who cares about cleanliness and comfort. We will never be returning here. ***UPDATE: After our first night stay I pulled back the blankets in my toddlers room and there were MENS SOCKS made up in the end of the bed. We aren't staying the second night. The SHEETS were clearly NOT even CHANGED, they were REMADE from the previous guests. My skin is crawling. As requested, our stay is being refunded in full.

It has the atmosphere of an old furnished mountain region apartment but the cleaning services is rough. I found two and more but shells and bugs body on the rug after I checked in. The location isn’t too far from downtown Banff however under the coldness it would be rough walking to town. Parking is extra (14.99cad not fee as the page stated on trip.com) phone to ask the details before booking this place… it’s an ok place to stay just not great for family vocation.

Great location! The shower could have been cleaner. However, the real concern was an unknown person entering our hotel room at 7:30 A.M. My partner and I were unable to fall back asleep after this happening and hotel staff only offered an apology, but no form of compensation. Additionally, parking is scant.

Every time we decide to stay overnight in the town of Banff, this hotel has become our first choice~~The outdoor hot soup ♨️ setting on the top floor makes us who are keen on ”soaking” irresistible~Watching the sunrise and sunset, snow-capped mountains🏔️stars, beautiful and comfortable …

For the price, this place is fine. I will say that it presents slightly different in the photos online than in person but there’s nothing that wrong with the rooms. The beds are very comfortable, the rooms are warm in very cold conditions, we felt very safe and the staff are very quick to attend to your needs. A renovation especially in the hallways would be a big improvement, and the shower doesn’t get hot hot - just warm. Overall a decent stay.

An amazing hotel. Fairmont gold dining room / lounge is impressive. Great 33m indoor pool and fantastic views of the surrounding mountains and Bow river. from the hotel. This is a beautiful, classically styled, expensive and impressive resort. Self Parking is a 3 min walk to the hotel. Take a 10 min bus ride into Banff Ave. Bus tickets for guests are complimentary. Banff is a very picturesque town and well worth a visit. Banff avenue points directly at Cascade mountain for an amazing view every time you walk out to the street.

This review is long overdue and refers to stays in March 2016 & March 2017. For 3-night stays it suited us perfectly. If the hotel advertised itself as a ski lodge with old world charm and great staff – like, really great staff, we’d give it 5/5 because that’s exactly what it is and sets the expectations appropriately. However, we’re reviewing this hotel based on the way it is advertised: as a “luxury lodge” with “elegant rooms” for a “romantic escape” and as a 4-star “boutique hotel”. Each one of these words translates to something it’s just not quite. Given the descriptors (and the cost - at about $215 per night for a king bed) we expect a little more as far as rooms go. In reality the rooms were somewhat dated, but clean and served the purpose. The ventilation (heater) was noisy and the in room safe did not work properly. Hotel’s best offerings: 1. Staff (they were great – friendly and helpful); 2. Location & the shuttle pick up to Lake Louise and Sunshine (paid for as part of a ski package through the hotel and in addition to the room cost - was super convenient as it is right outside the front door); and 3. Breakfast (it was fantastic, though pricey). Tip regarding the shuttle: it’s about 20-30 minutes to Sunshine and about 45-60 minutes to Lake Louise. It’s one of the first few pick-ups, so not an issue getting a seat in the morning. But … when leaving the ski resorts and returning to the hotel, line up early as they can be crowded and might not be able to accommodate everyone, which means a long wait for the next bus. Overnight storage of skis is in the basement and works well. Equipment was not permitted in the rooms. Underground valet parking was nice. Hot tub is just ok (it’s in a basement and quite dark; alcohol is prohibited - though we managed to have a beverage or two). When we were there both the lounge and the dining room were pretty low-key (empty), so we went down the street for something a little more lively. It’s only a 15 minute walk to the main strip in Banff. Relatively short, but feels like a long walk if you hit a cold snap like we did. Bring a toque! Highly recommend The Block Kitchen and Bar for dinner (small sharing plates) and Tooloulous for breakfast. Arrive early or expect to wait in line at both. Overall a great time was had and we would consider it again if we return to Banff.

The location is really good. Just beside the town’s busiest street. Have your own underground workshop, charge 5 plus (excluding tax) every day. The room facilities are very old. The breakfast was quite simple, average. The price is quite expensive, and the individual feels that the price is average.

The stay was too comfortable, one more night, the stay was very quiet, the environment was good, the snowy mountains and the forest could be seen outside the window, the room had a coffee machine, a microwave oven, and toiletries were of good quality, the room was hygienic, and the important thing was that we had pajamas after we left And the cashmere scarf fell, and the hotel helped us send it home in four days. I am very grateful!