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Estive no hotel em Belo Horizonte, na Liberdade, no início de Outubro com meu noivo e tive uma ótima experiência. Achei o quarto super confortável, aconchegante e bem limpinho. Fui atendida pela recepcionista Flávia, super atenciosa, simpática e prestativa!!

Hotel located well in the centre of BH. There is a very close proximity to the 7th square and municipal park. Care: quick and friendly. Room: wide and clean. Wands are dirty. Also air conditioning. I stayed in room 814. I have noise from the street. The same thing every day. It doesn't have juices but cool. It gets buses for excursions so breakfast can be very complicated. We stayed without eating some ingredients on Saturday morning, leisure: I used the pool. I was clean. I didn't have parking. The room was cleaned every day, but no savon and shampoo were put in our rooms. I would be very close to shopping, but I would be again, and look for other hotels before going on.

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

The Hotel Fasano in Belo Horizonte, with its inimitable style emblematic of the Fasano chain, sits elegantly within the city, a beacon of refined hospitality. The reception, graced by friendly and charming staff, occasionally speaking German, is a delight. The diversity among the staff is a refreshing sight, adding to the hotel’s charm; the presence of a receptionist adorned with numerous tattoos was a particularly cool touch. The concierge service is exceedingly diligent and dedicated, a testament to the hotel’s commitment to guest satisfaction. They provided us with complimentary concert tickets, allowing us to enjoy a splendid evening filled with music. The restaurant, known for its excellence, operates with impressive efficiency. The waitstaff are alert and provide exceptional service, though the presence of multiple restaurant managers, or Chefs de Service, occasionally obstructs the flow. While the cuisine is commendable, the breakfast service is notably slow. The rooms are immaculate and spacious, offering a comfortable retreat. However, the lack of razors and the inconsistent replenishment of soap were minor inconveniences. Despite these small flaws, the hotel remains a magnificent and impressive establishment. Our stay was beautiful and restful, a testament to the high standards of the Fasano experience.

Hotel excelente, muito organizado e bem localizado. Quarto grande, espaçoso e arejada para quem não gosta de usar o ar-condicionado. Próximo a mercados, restaurantes e farmácias, café da manhã excelente e com um ótimo atendimento da Ana Carolina.

The hotel is very good, excellent coffee, friendly staff, excellent location, excellent cost-benefit. The negative points: very narrow and dangerous garage rampa for larger cars, the rooms have a floor of folder, the air condenser is on the balcony of the room making a high noise, the room TV is installed on the passage offering danger to hit the head, the lifts have that old and heavy door that makes it difficult to pass with bags, the pool has a acrylic screw that when it rains makes a huge noise for those who are near the fourth floor. Just take these details into account, a fair note would be 8 in 10.

(English below.) Esse hotel chama os quartos ”apartamentos”, mas não são. ”Apartamento” implica um nîvel de autonomidade, mas isso é meramente um hotel barato. Se viajar com crianças, toda comidinha delas vai estragar porque nem tem geladeira direito - meramente adega de vinho, de 12ºC. Falta microonda e maquina de café, que é padrão internacional. Uma pia de lava-louça não transforma um quarto de um hotel budget para um apartamento, gente! Se pedir gelo, o bar/restaurante terceralizado vai te cobrar R$ 16,50, que é 10% da diara do quarto (paguei R$165). Todos hoteis to mundo tem uma máquina para gelo gratis. Os funcionários da noite são totalmente sobrecarregados, mas bastante simpáticos. Embora, os gerentes podem ser bem hostils e de cabeça dura, insistindo nas ”politicas da impresa”. Eles preferem brigar sobre detalhes em vez de dar um bom serviço. Em fim, um hotel budget da classe ”Ibis”, bem limpo, funciona para pessoas sem ciranças, mas não são ”suites”. A atitude dos gerentes nem dá vontage para voltar. This hotel calls its rooms ”apartments”, but just adding a kitchen sink doesn't turn a hotel room into an apartment. There is not even a functional fridge, just a wine cooler that chills your beverages to 50ºF or so. If you bring special food or fruit prepared for your kids, everything will spoil overnight. No microwave, no coffee maker, so you need to depend on the super expensive room service for everything. So the ”Suites” name is untrue, no way to sugar coat it. There isn't even a free ice machine to be found anywhere, so just a bucket of ice costs R$16,50 by way of room service, which is 10% of the price we paid for a night! When reminded that they are falling short of international standards, the management prefers to argue and bicker and ”be right at all cost” instead of scooping a bucket of ice for free and create good will. At night the hotel is understaffed, but the one employee who holds it all together is trying really hard to make everyone happy. The breakfast is opulent, the place is very clean, but overall forcing the outsourced bar/restaurant on the guest for every little thing, is annoying. If you travel with kids, and expect some autonomy in your ”suite”, so you can at least keep some food cold and heat it up in a microwave, and coffee up in the morning without schlepping downstairs with the kids, you will not get that here. It's an ok budget hotel of ”Ibis” or ”Motel 6” quality, but nothing more. And the deceptive ”Suites” name and the management's argumentativeness really doesn't make me want to come back.

”Free self-parking is available on site.” This is what is written in the Hotel description, but when I returned from a night out to store my vehicle, they informed me that the parking lot was full and that parking is available, however, subject to availability. I had to leave it on the street. Very slow internet and room phone didn't work. Otherwise everything was normal. Have a nice breakfast.

I love this hotel, it's our second time and if you have the opportunity, we'll be back with sure ... The rooms and bathrooms are spacious, super clean and quiet!! All staff are very educated and attentive. The breakfast is wonderful, traditional mining coffee and all the buffet is super fresh and delicious!! The hotel has a Japanese restaurant in the delicious ground, too helpful to not have to get out. I only have praises for this hotel!! Thank you very much!!!!