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Gostaria de parabenizar Bianca pelo excelente atendimento na recepção! Bianca é carismática, atenciosa e muito hospitaleira com os hóspedes. Com certeza ela ajuda com que nós voltemos a nos hospedar aqui ! Parabéns Bianca, pelo trabalho com amor

Advanced equipment, smoking area, good service attitude, clean and tidy, beautiful environment, we are very satisfied with the stay, the price is reasonable, I hope to have the opportunity to stay again next time.

This is not a cheap hotel, and the rooms are pretty tight, but it's a good option to spend a few hours or overnight inside the Guarulhos airport without the hassle of transfers. I slept very well in one of its bunk bed rooms, and these and the bathrooms with showers are spotlessly clean. They MUST improve on sound insulation for the rooms though, I suppose that if you have noisy neighbors your night will be ruined. I would certainly stay again if needed.

This is a great hotel just 10 minutes by shuttle from GRU international airport. I spent one night in a Suite before an early morning flight and absolutely loved the hotel and my room. Staff were extremely friendly, the suite was very large and beautiful, with a very nice granite bathroom, lovely L'Occitane Agua de Coco amenities, very comfortable beds, and I will stay there again without hesitation. The hotel has a small lounge for suites (and executive floor I believe) offering breakfast (which I could not try due to my early departure) and small happy hour (gin, whisky, wine beers, soft drinks, nibbles, etc). It has a swimming pool (again could not try due to my timings), a fitness centre with sauna and hammam (note that they do not provide towels for the sauna/hammam so you need to bring one from your room. The hammam is also extremely hot). I also tried room service which was good without being excellent. I really really wanted to give that hotel 5*. The only reason why I didn't is that I got repeatedly woken up due to the room service people not being able to locate my credit card details. I gave my passport at check in (both when I did online check in and in person in the lounge) and my passport details and the next morning, reception confirmed to me that it was on file, but for some reason room service could not find it, and so they ended up calling my room repeatedly, knocking at my door etc whilst I was fast asleep (my alarm was for 5 the next morning before 27 hours of flying, so I really wanted a good early night), even after I explained repeatedly that 1) I had given my cc details and 2) in any case, if they could not locate them, they could absolutely leave the bill at reception and I would pay the next morning (I was asleep and really didn't want to wake up and dress just to resolve a bureaucratic failure on the hotel's side). This felt frankly unpleasant, and whilst I do not want to blame the person who did it personally as I am sure that they were just following their procedures, this made me feel unwelcome (unlike everything else I experienced in that precisely very welcoming hotel) and I had precisely chosen that hotel to be able to sleep so being woken up several times really killed the point. I really think that this should have been handled better (I am also a frequent guest with that chain and they have all my details so it's not as though I was going to run away like a criminal to not pay a BRL120 bill!) But again, apart from that slightly sour experience, everything else was 5* and I am hoping that this was a one off and that next time, I won't experience similar incidents again.

During my stay at Sleep in Guarulhos in São Paulo, Brazil, booked through Trip.com, I encountered exceptional service from start to finish. The reception staff demonstrated impeccable customer service, promptly addressing a small issue with my booking without any hassle on my part. Their efficiency and professionalism ensured that my stay got off to a smooth start, allowing me to relax and enjoy my time at the hotel. As a parent travelling with my 4-month-old, I was particularly impressed by the thoughtful amenities provided by the hotel. They provided a cot for my baby, which was not only of excellent size but also incredibly comfortable. It's always a relief to find accommodations that cater to the needs of families and Sleep in Guarulhos exceeded my expectations in this regard. Of course, one of the highlights of my stay was the breakfast buffet, which offered an impressive array of options to suit every palate. From continental favourites to hearty breakfast dishes, there was something for everyone, and the quality of the food was outstanding. Overall, my experience at Sleep in Guarulhos booked through Trip.com was nothing short of excellent. From the exemplary customer service at the reception to the comfortable accommodations and delicious breakfast options, every aspect of my stay was memorable and enjoyable. I wouldn't hesitate to recommend this hotel to fellow travellers looking for a wonderful experience in São Paulo.

Came here after reading reviews online, saying that there are many breakfast options. Later I learned that Brazil is a food desert. It is indeed more choices than the ibis I booked later. There were moth flies in the room. I booked a double bed room online, but was given a standard room. The front desk didn't understand English very well. Although it is not far from the airport, the traffic in Brazil is not very good, and it takes 20 minutes to go left and right. The yard environment is relatively simple. People who can't stand noise are more miserable. There is a taxiway for airplanes above their heads. The price of the buffet is also OK. The meal with a glass of juice cost 80 yuan~ Overall it's OK.

Location: close from Airport Metro station. About 10 min Taxi ride from T1. Shuttle bus to the airport was very convenient. Room: very clean, spacious, and quiet. Restaurant: I had breakfast and dinner. The food was very good and not pricey.

Very convenient for long transplants ) the hotel is right at the airport ) all clean and neat

It is too close to the airport, and the planes in the second half of the night are very loud. But I can sleep more in the morning, so I don't have to rush to catch the plane. um yes thanks