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Excellent hotel in the center of Ruse, a border town, splendid venue, welcoming rooms, trained and capable staff. the hotel is quite quiet. Rather simple breakfast without great pretensions but sufficient.

Hotel is in the city centre, which means everything is nearby. Hotel staff was very friendly and helpful. Special thanks for keeping an eye on our luggage! Hotel and room were modern, clean and well-maintained. Bathroom might need some deep-clean (corners etc), but it's a small thing. Our airconditioned standard room had 2 beds, kettle, fridge (remember to turn it on!), toiletteries and a free water bottle. Towels were changed daily. It was quiet in the room, although it's next to a busy street. Breakfast was average and not very warm. Usual selection. I'd add something local, maybe more fruits or few other sausages, to make it better. Coffee to go - it was a nice option! Overall experience 4/5

Stayed here for one night as part of an organised tour in August 2022. We arrived at the hotel during the early evening and it’s fairly easy to find as it’s right in the middle of the city, facing onto the main square. Check in was okay but not the quickest. We left our passports with the staff whilst we went up to the room before heading out again and some people’s still weren’t ready 10 minutes later. They also have only 1 small lift for the hotel so be prepared to wait or take the stairs. Our twin room on the third floor was okay if a little compact but fine for one night. We had a complementary bottle of water included with the room. The beds were comfy and the room also had a flatscreen TV, air con (which worked well), and a chair in the corner. We had a view of the square over the trees outside which was nice. The bathroom was also compact but okay. It had a hair dryer plus shower, toilet and sink. The shower drained into the centre of the floor so the floor did get a bit wet as the drain wasn’t that quick to get rid of the water. The towels were clean and thick but there was no hook to hang clothes up so we had to use the towel rail. The toilet paper was also not the best ply. The wifi was quick and had good signal range. Breakfast was good - a good selection of cold meats and cheeses, fruit etc, as well as warm eggs, bacon and sausage, bread and pastries. The juices were good and so was the coffee. Location-wise you couldn’t be closer to the city centre. Overall, a good stay for one night but some of the niggles above might grate more over a longer stay.