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My partner and I had a quick one night stop over following dinner at the Cricketers Arm's pub next door. We both thought the Hotel & room was amazing! Such a nice change from the boring rooms we expect from all hotels. Love the industrial theme! Honestly, it was the most comfortable bed we have ever slept on - I'm still trying to find out what type of mattress is used as we want the same for our bed at home! We really enjoyed the buffet breakfast the next morning - great food, super fresh! Bonus after breakfast was strolling through the Sunday markets at the drive next door. We will definitely be back and have told all our friends about our great stay.

I have nothing against Ibis, having used them many times over the years. This Ibis fits the style perfectly. Small rooms with basic amenities. The usual sign about not letting steam escape the shower. Look, they are clean, have the basics for an overnight stay are generally well maintained, although this one had a few roof leaks, but after the rain we've had, not surprised. Had the usual noise until everyone was asleep. Its multi storey, and there are no lifts, but they do have ground floor rooms. Basic breakfast offering, other meals there are a few fast food places about, or the Leagues Club across the road for something better. It's on a busy road but not much road noise, in my room, but that was at the back, so that's maybe a tip, ask for a back room. All over, ok stay, ok hotel.

We booked this hotel as a base to visit relatives nearby. We had been concerned on reading the reviews before arrival we needn’t have been. Whilst unsure about benefits of using self check in a member of staff from reception was quick to assist us and all was well. Our room was clean and comfortable, we had to ask for extra pillows on both visits. There was a kettle and coffee machine and supplies were replenished, also a microwave and crockery. The bathroom had an excellent shower and the toiletries provided were of a very good quality. We used the Workers Club adjoining on several occasions and it was an added bonus to find that it was there. The reception staff were helpful and courteous. We had breakfast included in our booking but often was very busy with groups and with staff doing their best to replenish. If we had been paying extra I feel it could be viewed as expensive for what was available. Overall a great experience and will not hesitate to use again.

Cleanliness is very important to all the hotels and accommodation. because it can cause diseases. Dust comming from the fan and air-conditioning when it's running. I show cockroaches coming through the gaps on the walls. Specially the noise from the doors and air-conditioning need to be replaced. But although I realised this is how we all end it up if we after economy room. Management is very friendly but need more attention of cleanliness and maybe it's time to do renovations. Thanks

Stayed over night before trip to Western Sydney Zoo, 7 minutes away and across the road from Eastern Creek Raceway. Rooms are basic but clean, receptionist was helpful and obliging, made us feel welcome. On site bistro was excellent for dinner, food was delicious and the staff great. Breakfast was a basic buffet but tasty and again staff were really helpful and obliging. On site parking was available at no additional charge, although in open air it was well lit and very close to main entrance. Would definitely stay again.

Room is poorly designed, with the toilet facing the shower glass. Almost too difficult to sit on it...

Love the simplistic yet planned fresh decor of the room. Cool aircon, bright lights, comfortable beds and bedding. Bathrooms were clean and laundry was accessible and great to use. Kitchen full of the cooking essentials. Coffee machine and pods available, a small selection of welcome snacks and water. This apartment is in a brilliant location, just 6 mins drive to Westfield parramatta (an amazing shopping experience). You can access buses, trains and ferry very close-by to this street. We loved our stay. Nights were quiet and you can see Accor stadium from the building. (11 min drive)

The staff went above and beyond to accommodate my friend and I, despite multiple changes to our staying dates. Cameron in particular was extremely welcoming and hospitable. Upon arrival the staff offered to take my friend's suitcase up to our room and when we asked, provided us with a microwave and toaster! Our room was well equipped and very clean. Although the hotel's location appears to be far from the city, we had no problem catching trains to and from the hotel. Even trains with limited stops will stop at Westmead station

Please note the date of this review. The current owners have only been there six months, and they are pleasant and very helpful. Although the information is there, it is not immediately clear that parking is very, very limited and needs to be pre-booked. There is an arrangement with the local Westfield, which left me - an elderly solo female traveller - slogging uphill to return to the hotel on the day before garbage pickup. Very smelly and unpleasant. (Returning downhill after garbage pickup not such a problem!) Room was elegant and spotless. But also unclear from the webpage is that there is no evening meal service, only basic breakfast - with a very nice carrot cake - which left me eating a chocolate bar and chips for the evening meal. No, there doesn't seem to be any nearby cafe. All in all, this should be branded as a Hoilday Inn Express. And, no, a microwave oven doesn't turn a room into a suite. I suggest choosing the other Parramatta Holiday Inn. If I'd realised the problems in advance I'd have cancelled and swapped. It will be interesting to see what the new owners make of it when they've had a bit more time.