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We booked with travel auctions for a superior cabin. Upon ringing to confirm booking I was informed it was a standard cabin and they would upgrade me in relation to my booking when I arrived and saw the cabin it was not an upgrade at all compared to the original cabin booked. Upon speaking with park staff she said yes your cabin has an oven and the other cabin did not which was a lie and the bed is in a different spot which it is not. I would not recommend this park or believe what the park staff say. Yes there are other parks in the vicinity and yes in future I will take the recommendations. All I want is what I had paid for on my booking papers. I also know it’s not the Hilton but I should get what I paid for.

Stayed 5 night in early May . Great place !! Very comfortable, everything we needed in room and exceptionally clean . The manager Kelly was extremely helpful and nothing was a problem for her , she made our stay very memorable . Great meals and entertainment in the Tavern . All in all a very enjoyable, friendly place to stay . Looking forward to our next visit.

The name suggested something slightly sophisticated with maybe French styled rooms but no. It’s an ordinary new 2 storey house with a lift to the upper level of guest rooms. The lift got us up but the owner told us it was broken for any self operated use. That wasn’t a problem. The room was small with outlook to the adjoining houses roof and clothesline. We were the only guests on the day so why put us in such a poor room. It was bland with a wall mounted TV. The bathroom is tight with a shower door that’s difficult to enter and exit. The bed was a queen and comfortable enough. We were tired after a long day driving from Sydney so just wanted to rest, watch TV and eat some takeaway food. We sat in the upstairs guest area, again with no view. The lighting everywhere is laboratory white LED downlights. They were uncomfortable so we turned off the over head ones and turned on the ones over the stair behind us. The owner then appeared and without a word turned off that light and turned on the ones above us. When told him why he launched into telling us how much he paid in power bills and so he turned off all “unnecessary” lights. We pointed out that we had no lights over us. He then said the light over the stair turned on a hall light downstairs. So I pointed out that we were paying $185 for the night to which he replied he didn’t get all that. Then straight away he offered to refund the tariff if we moved out. All over a light that would have cost 10 cents in power. We decided to stay. Too much trouble to change at the late hour but the incident kept me awake for hours. We left as quickly as possible in the morning without breakfast. What could have been an ok stay turned into a really unpleasant experience. Stay at Sansom Resort. Which I also have reviewed.

Even though the rooms are out dated they are clean an comfortable an easy parking Nice staff pleasant stay overall The view u get to wake up to is amazing an the beach isn’t far away easy walk Lovely pool Nice tennis court And lovely BBQ area Will definitely return

I got an ocean view room which was great. I could hear ocean call from the room. You can walk to the beach from hotel and the facilities: pool and tenis and golf courts are fantastic. Very satisfied and definitely recommend others.

What a beautiful destination !!!!! From the moment we arrived it was amazing Never have we stayed anywhere that has put so much thought into making your holiday a memorable one The rooms were spotless with comfy beds . The kitchen had everything we needed even a sandwich press You had access to the laundry (free use of the washing machine and dryer) and also there was a cupboard that was stocked with board games books and tennis rackets balls etc The pool was amazing and open till 8.30 and there was a bbq , tables and kitchen area which had plates cutlery etc so all we needed was to take our food which was great . The beach was just a short stroll and so picturesque. We were lucky to see dolphins on 2 occasions . Thank you to all the staff at smugglers for the efforts and personal touches you provide We will definitely be back ……. We travelled with our son and 5 year old granddaughter. Stayed in 2 b/room apartment on the ground floor

Very Easy Check in Good Signal Connection Will definitely Return Terrace Studio Was The Best And Quiet Facing the Mountain.

Overall,  a pleasant stay,  in a beautiful location,  but with a few much needed upgrades, it could be so much better.  The grounds around the resort were lovely.  The check in process was friendly and quick. Directions to room a bit vague.  Told that the wifi was having issues and we were unlikely to be able to get wifi or 5g from the room (on arrival to the room 5G was fine,  but wifi virtually non existent).  Car park was like a rabbit warren and difficult to find the correct lift to go up. Later the under cover car park was full,  over flow car park full.  Had to park over on the dirt with big muddy puddles everywhere. On arrival to room there was a dingy dark little entrance room, and the light was hard to find in there, so we had to use our phone torch to be able to see to open the door.  Very dissapointed in room on arrival.  Photos on the internet of the executive 1 bedroom apartment showed nicely updated kitchen and bathroom,  what we got was old and dated.  An old fashioned beige spa bath and an old fashioned shower over bath set up, and barely high enough to get my head under water.  It was nice and hot with decent pressure though. Bathroom seemed to only have 1 small soap and one small shower gel for 2 guests.   The kitchen was fine,  but had no overhead cupboards, splash back etc like in the photos on the internet.  I messaged reception about my dissatisfaction with the room, but received no reply.  The rest of the room was nice, and very clean. The bed and pillows were very comfortable.  The views to the golf course and lake were nice, and was good to have a balcony.  The TV in the bedroom was extremely tiny, and situated poorly so you have to look down to watch. There was a larger TV in the living area though.  We did not watch TV at all,  as knew Netflix etc would not work with no Wifi.  The fridge was not stocked at all,  apart from 1 tiny bottle of long life milk.  No water,  soft drink or any form of mini bar.  Things that really let down the room were things like the rusty air conditoner external unit, old creaky window in bathroom, window with slatted blinds that are very dusty, and that same window that didn't seem to seal properly. Also a few little cobwebs in the bathroom. With a bit more attention to detail,  this could be an amazing resort,  but at the moment,  I was very let down,  especially since our room didn't match what was on the internet.  Reasonably priced though. 

The breakfast is very rich, there are many fruit designs, and there are milk and coffee drinks. Egg bacon ham is delicious. The suites are large in size and have sofas for children. Be aware that there is a large area of forest near the beach, and children should not go out to run at night. There is free parking and it is suitable for self-driving.