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Very disappointed with my stay at this venue. I was there for 3 nights and after the first night I was looking elsewhere for accommodation. There was a knocking sound coming from the ceiling all night which was similar to Indian water torture, needless to say, had hardly any sleep. I approached the front counter in the morning to ask about the noise and was told that management are aware of the issue and they've had tradesmen checking it out. Apparently it has something to do with the new heating system in the games room and there is nothing that can be done about it. I asked if I could change rooms but was told it happens in all rooms, it wouldn't make a difference. Poor form Night cap, this should have been conveyed when the booking was made. The cleaners came through twice and on both occasions left the fridge door open which let my drinks warm up to room temperature. The first time it happened I had pizza in the fridge which had to be thrown out. These people couldn't even make the bed properly, leaving the sheets screwed up in the middle of the bed and just covering it over with the doonah. Never again will I go to a Night cap venue, it's obvious they have no care for the paying customers.

We arrived to find the reception closed and was directed to bottle shop, the guy finally came and told us to go to the hotel bar, we entered and he pointed to see the other guy at the bar who was very pleasant, got our key and entered the room to find no iron but an ironing board. So went to get a bottle of wine to take for dinner at bottleshop and had the same mid 50s/60, guy, we had when we first arrived. After paying for my bottle I asked if they would have an iron as there is a ironing board but no iron in the room , he replied we want have one they get pinched, so I replied 'so you can't provide one for me? He replied i said ' I'll have a look 🙄' asked my room number and I went back to my room in absolute disgusted to be spoken to so rudely. He then dropped one of with no apology or a word... We had been on holidays for 8 days and going out for dinner and wanted to iron some clothes ... understand they get stolen but didn't need to be spoken to like this🙄🤔😡

The quest hotel is OK, this room is very spacious, three bedrooms, three bathrooms, the lake behind is nice, the black swan is especially

Stay at this hotel for the second time! Great location! By the sea, away from the hustle and bustle of the city! Take the train about 23 minutes to the flinders train station! I need to buy myki card, some trains go directly to north Williamstown. Some need to transfer in newport. No need to leave the station. Wait for the next one after getting off the bus! It’s very comfortable to get up early at the beach!

We are past residents of Williamstown and booked at Aligned as we had stayed previously and it was close to friends, restaurants etc. The checkin process was smooth and car parked in a secure park under the building. The room was clean and not noisy. At short notice we needed to extend our stay and Manager Michael was able to find us another excellent room. From an accommodation point of view, the room rate was reasonable, the beds comfortable, the shower was hot and the room was clean. The staff were really friendly and helpful. It was really convenient to go to Pelicans Landing restaurant and bar without needed to go outside. Well done, we will definitely return

After a long day of flight delays we arrived at the Plough Hotel to a happy and warm welcome. The customer service, food, atmosphere and cleanliness of the room was exceptional. We will definitely return!