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Views were amazing, the room was old cabin vibes decor which I’m a fan of. A swimming pool, sauna, steam room and hot tub are included with the stay. There is a outdoor pool and bar also but that wasn’t open during my stay. Downside, the reception is on the opposite side of the hotel to our room. 2 elevators and quite the walk to get to the reception. The pool receptionist seems to disappear a lot meaning you cannot exit as you have to trade your room key to get towels. If you’re not driving, expect to taxi everywhere as the hotel is just out of the city.

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

Very cozy good food and good lunch room very clean little noise good views 3 times I have frozen very friendly staff very large pool I love very friendly staff very friendly dishes take away the vevies pay when you leave the hotel 10

I thought this place was great value, clean/comfortable/warm. Only 5minute walk to the gondola to get up the slopes. Plenty of cafes & restaurants close by. Also plenty of shops to rent ski gear. About 15 minute drive by taxi to the main bus station. Very happy with my stay here :)

Spent a fabulous week at this hotel with family and friends in March 2024. Really easy check in from friendly helpful staff. We had 5 rooms, 2 were very large, the other 3 were smaller but quite adequate. All rooms comfortable and daily cleaning was superb. We had half board, very extensive breakfast, lots of choice of great food. Evening meals were equally good, tasty and filling. We had a vegan as part of our party, I emailed the hotel prior to let them know. What a response, vegan yoghurt and cheese at breakfast and a freshly prepared vegan meal every evening. Many thanks to the chef for being so accommodating, with such fabulous food. Best vegan meals our son has had EVER! Evenings were spent in the bar, sometimes a little noisy with all the table soccer, pool and computer games but a good a**osphere. Good prices for drinks and very friendly bar staff. Very short walk to the Gondola ski lift, after collecting gear from the hotel ski storage area at the hotel. Only negative point was the lift in the mornings when you are on the 5th floor, but to be expected and definitely not a major problem, patience helps. We still made the early lifts! Would definitely recommend this hotel and will book again if skiing in Pal Arinsal. Thanks you to all the staff for a wonderful stay.

Amazing location for the slopes - there is direct access to the gondola from the hotel and lockers to store your ski gear. Very helpful and friendly staff. Good bar/restaurant attached. Nice, clean kitchen in the basement and a chill out area on the top floor. We were a family of 4 and stayed in a quad room with a private bathroom. We liked the room - it had good soundproofing so no disturbance at night, comfy beds and lovely hot showers. Would definitely recommend and definitely stay again.

What a brilliant hotel! When we first arrived I was worried as we went down for dinner and I found a hair in my soup and my friend found plastic in her dessert so not a good start, but after that hiccup it all was fine. The following morning our key card stopped working. A member of staff came up and had to dismantle the device on the door. The card still didn't work after this, so the staff moved us to a suite on the top floor :) we were very happy with the outcome, the suite was lovely! The food was delicious with plenty of choice everyday. Having half board really helped as we were out allday skiing. We'd set ourself up in the morning then put on comfy clothes on for the evening meal which was from 7pm. What I loved about this hotel was how close the gondola was to take you to the slopes. We took the lift down to the basement, walk up some stairs and it was right there, this was very helpful. The hotel had a spa as well, we went in one night and it 10 euros each. It had everything you needed to relax, I especially loved the jacuzzi We really enjoyed staying at this hotel and would come back here again

Won’t stay again, facilities are next to none, expensive vending machines is what they have, the bar doesn’t get opened, we asked, so we went out for a few drinks upon our return I was shocked when staff asked my husband to move the car, they knew we went out for drinks because we asked about the bar. When he came back in from moving it, they said put it back no coffee facilities in the room, I have a bigger tv in my kitchen, it’s not a self service breakfast you have to ask for everything which for me was uncomfortable. Parking is €15 that’s high. Hotel it’s self could use a refurbishment our balcony door wouldn’t stay closed it was broken so it was chilly in the night,

Amazing luxurious experience Professional reception and staff who were very helpful and provided us with tips on where to explore in andorra The rooms are spacious, has a balcony with breathtaking views Amenities with good quality Location is close to the shops and restaurants The breakfast however needs improvement Definitely recommend