Moxy Cincinnati Downtown

We loved staying at the Moxy! Perfect location as we were going to the reds game and beautiful decor throughout! It felt so comfy, cozy, and the service was friendly. The only down side we had was a leaking shower. The shower wall was also the wall to our room and it leaked on the bathroom door and through to the main area. Besides this it really was amazing!

I rarely leave reviews, but our experience at the Moxy Hotel in Cincinnati was incredibly frustrating and disappointing. First, our room was never cleaned. After being out all day, we came back at 9:30 PM to find it exactly as we left it—dirty towels, unmade bed, trash still there. We reported it, and the only solution was to move us to a different room that late at night. Unfortunately, it didn’t end there. The next day, after specifically complaining to the manager and expecting better service, the second room was also never cleaned. No follow-up, no apology, nothing. It felt like no one was actually taking the issue seriously, not even the General Manager, who was aware but didn’t do anything about it. To make things worse, the staff at the front desk (who are also bartenders) were completely unprofessional. When I asked to speak to a manager, they questioned why I wanted to and even asked if they were “in trouble.” Instead of trying to help resolve the issue, they were defensive and confrontational, raising their voices and showing no concern for guest service. This stay was unacceptable from start to finish, no basic hospitality, no accountability, and no professionalism. I would not recommend this hotel to anyone.

The hotel is very clean and has a nice vibe to it. The check-in process was awkward as you check in at the bar, but otherwise smooth. Parking is nice as there is an inexpensive garage across the street. Overall the room was very nice. We stayed in a 2 queen bed room with two bunk beds. The bunk beds were nearly impossible to get into because once you got to the top of the ladder that was straight up and down, there was nothing to hold on it. Then there was the shower which was wonderful, except there was a glass brick wall separating the shower with the bedroom area and you could see more than one would probably have liked. And with the sliding barn door for a bathroom door, you could hear everything as well. It made for an awkward time with my MIL. We managed but these design flaws may prevent us from coming back.