Marbella Suites Bandung

It seems that this hotel was great back in the day. Now it is run down outdated. The infrastructure is literally in bad decay. Rooms are poorly furnished and need a paint job. Service is mediocre and subpar. Maybe it fits the price but better hotels for the same price all over. If it had serious TLC it but be a top hotel

Dirty toilet

I stayed in this ngelected hotel from 24-25 Dec 2023. I came at 12.00 for registration with my family waiting in the car. The receptionist willy did not give the room as it was not ready yet. Understood very well about this situation. The room was ready and the key was given above 2 pm because I was skipped by one guest. Never mind I was still okay. But guest what when we enter the room ???? If I can find the worst word than terrible, I will use it to decribe this room. Disguisting yellow and black spots every where on the duvet and pillow case ( you can see the pics that I attached ). Tte Air Con very noisy and not cold. My family could sleep on such a kihd if spots then I delivered complained to their whatsapp, telling alll the condition, and needed see Manager on Duty. We did not want to touch the bed. And I was waiting for the manager in the lobby for almost 1 hours eventhough I already spoken to Rian ( FB ) but the name tag ia housekeeping staff. I also talked to willy that I was waiting for the MOD. Then I got information that the MOD will come by 5 pm. Ha...ha...ha.....seriously guys....no wonder you had very good service....my Godness. Ok, then I gave up, I told them I was waiting in the room. But when I saw my exhausted face if my family, I could not hold anymore, then somebody from engineering came bringing a tube of freon to fix the AC. I could not let them fixing the AC with my family had to wait. Then Finally, managerial level met me in the lobby ( I respected her by not telling her name ). Normative, she apologzed , telling it was not supposed to be happned. And she changed the room which was not even better. Yes it was neat for the duvet, but oh my God...spots still there. Moldy bathub sealant, peel off wallpaper, broken phones that could not be used, poor wifi poir TV....oh very frustrating !! Okay, it was useless. We were all tired. This manager did not know how to handle complain, no service recovery....no follow through.. No empathy...not at all. They dont care about their guests. I hope the management of Marbella took serioisly every complaints stated on every platforms. My suggestion to all travelller DONT STAY IN THIS HOTEL.