Hotels in Southeast Lake District, Chun'an

A 5* hotel for Chinese customers, not international guests. The hotel facilities are really nice with nice bedrooms and the park around the hotel is a real plus. They also propose a lot of activities. On that side, this is up to intercontinental standards or even above. However, there were 3 points that were disappointing and for us are not up to standards for a 5 stars hotel: - no English-speaking staff is not acceptable for an international brand. We could not communicate at the reception or restaurant. - it is mentioned 4 restaurants are open on the website and in the public area (1 Japanese, 1 Chinese, 1 buffet and 1 international) while actually only 2 were opened : the Chinese and international one. The latter is not up to international standard: no dessert menu, drinks menu only available in Chinese and the quality was average at best. - Service for food and drinks is generally speaking very slow (1h to get hamburger while being the only customer/ +30mn to get drinks at the bar) even though the staff is nice.

Great hotel for family with children. All the amenities are of good quality. Only problem is that they close the amenities without prior notice. We used pool and gym everyday. But, last day of our stay we paid for late check out because my little boy wanted to enjoy swimming pool in the daytime before leaving, only to find out later that the pool is closed that day (they did not tell us anything when we went to the swimming pool day before ).

The price is really cost-effective. The hotel hardware and software are all 4⭐⭐⭐⭐, which is the standard four-star hotel. You can watch the sunrise and sunset on the big platform, which is very pleasant. The hygiene is very good, and the service is also very good. The service staff will contact you before you arrive at the store and make arrangements according to the situation. I drove by myself and directly arranged parking and access. I was old and directly arranged a high-rise and quiet place. The most important thing to say is breakfast. The restaurant is very large, with 5 stalls and a lot of food varieties. My comments are objective and not exaggerated without marketing blessing. The price is 300 yuan (two days on April 27/28)

It took 8 hours to drive from Shanghai to Qiandao Lake during the Qingming Festival. When I arrived at the hotel, the fatigue was relieved by the warm atmosphere in front of me, and even turned into excitement. The three-day and two-night stay was very good, and the holiday feeling was full. This is a very attentive hotel, with a low-key design and natural beauty (the photos were taken from the hotel). The hardware and ingredients are of high quality, and the subtle and warm service is a plus. I will choose Keren next time.

It was my first time here, and my first impression was that it wasn't very outstanding, but I was impressed by the hotel's small details and services. The overall decoration of the hotel is mainly industrial style, which is quite average, but the emphasis is on their integration of many beer elements and culture, including the decoration of the hotel lobby, beer books in the room, beer hangings, etc. The hotel's self-developed beer toiletries are very easy to use, with a light beer aroma, and it is also very convenient to eat. The hotel has a distinctive Chinese restaurant, and it also gave away refined grain beer. The restaurant manager is very enthusiastic and personally serves,

The room was very comfortable and spacious for the family of 4 of us. Unfortunately the weather was against us and rained everyday whole day during our visit and couldn’t go do sightseeing by foot. The “guest bathroom” drain was releasing a very unpleasant stinky smell throughout our visit. Highly recommend to spend a few RMB and buy the drain smell problem solver (see picture attached). Promise it will solve the problem!! Installed it in all our apartments where we lived in China that had the same issue. Our daughter (and us) enjoyed the playroom even though the a/c systems did not allow warm air to heat the room (setting was on hot= 35 degrees Celsius, high speed, but never went over 15 degrees Celsius). Cleanliness could be looked at, lots of human hair lying around. Reception could possibly take an English course to accommodate non-Chinese speakers, but the language translator came in handy. Breakfast was mainly Chinese like. But good variety, shouldn’t go hungry.

The room is large and clean, with complete facilities. The KTV has good sound quality. The songs are very complete, and you can scan the QR code to order songs The yacht trip is very pleasant. The food provided by the chef is also very good.

朋友和我們度假來到了這家酒店，類似於酒店式公寓，周邊有超市和飯店，玩的地方也不遠。在去的路上就收到了管家馨雅的電話，詢問了入住時間並非常熱心的發了很多千島湖旅遊景區和攻略。我們住了三天，玩了水世界和滬馬樂園。酒店屬於新開的，還是有點小問題，女兒一個人去做玻璃手工，不小心玻璃炸了，燙在腿上起了水泡，雖然第一時間手工坊給她塗了葯，但起碼工作人員在孩子獨自在外的情況下要告知一下我們大人。我是等她回房間才知道。我把這情況告訴了管家馨雅，她馬上去買了葯幫我送來，也代表達了歉意。雖然是一家新開的酒店會有很多不足我們可以理解，酒店收到反饋後也表示會在今後改進。總之，對於酒店管家的服務我很滿意，也希望酒店在服務方面能越做越好

I had a fantastic stay at Haiwaihai Hotel! The room was spacious, impeccably clean, and had all the amenities I needed for a comfortable stay. The breakfast was a highlight, offering a wide variety of delicious options, including fresh fruits, pastries, and local dishes. The hotel’s location is ideal, just a short distance from the stunning Qiandao Lake Scenic Area (Central Lake Area), where I enjoyed beautiful views and outdoor activities. Additionally, I was pleased to find several nearby restaurants offering halal food options, making it convenient for Muslim travelers. The staff were exceptionally friendly and attentive, always willing to help with any requests. I highly recommend Haiwaihai Hotel for anyone visiting the area!

The hotel is located in the best spot in the town, so you you'll find it very convenient roaming around from here. The place is surrounded by the best fish restaurants. There's a bike rental right in front of the hotel. The room was clean is spacious. The shower is awesome in case you need to warm yourself up real quick after a winter walk. I strongly recommend to you to get a round corner room (ours was 2607) with the city view, in this case you'll have a purely magnificent panoramic view on the mountain valley to the Sunset side + city with the night city lights + a part of the lake (check out the photos). The service was great. They brought us fruit as a Chinese New Year gift. We had a late train back to Hangzhou and the weather was nasty outside, they agreed to let us stay until 20:00 for half the price. The TV had a lot of movies in English, so it was great too. Breakfast was a typical Chinese one, but I found something for myself as well and it was enough. The mini fridge was removed from the room for some weird reason, as I understand, since there's a place for it, but that's not a big deal. We had an awesome time staying here and definitely will come here again soon!