Guest User
January 17, 2025
The overall hardware of the hotel is good, the rooms are clean and comfortable, and the light fragrance of the toiletries is very nice. When checking in, I used the tablet in the room to ask for tableware. The hotel delivered the tableware to the room very efficiently. The service is commendable.
Unfortunately, a waiter's reaction when checking in was confusing. There were two employees at the counter at that time, and one of them was handling customer service. We asked the other employee in the photo (employee A) to check in, and employee A asked us to wait aside. We thought employee A would not handle guest check-in. She was serving, so another employee who had been waiting beside her took care of other guests first. We have been waiting for a long time. There were no other customers in front of employee A, and there were no other matters being handled. He just looked around and never looked directly at us again. Afterwards, the other employee left the counter after handling the affairs of the customer in front of him, and employee A also left in the other direction. Later, employee A showed up again and when we asked her how to check in, she reluctantly asked us to check in. This greatly reduced our impression of the hotel.
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