O’Ciel Skyrise Riverside Hotel at Raffles City Chongqing - Photo Gallery

Response from Property: 【拍照出片，網紅打卡點】親愛的客人，您好!非常榮幸能在山城重慶接待您，十分感謝您的肯定，能為您的旅途增添哪怕一分的美好，我們都覺得榮幸之至。感謝您喜歡重慶，也感謝您喜歡歐辰國際，期待與您再次相逢.（歐辰高空江景酒店位於解放碑核心位置，樓下20米即是軌道1號線，與地標來福士僅一街之隔（部分房型可直賞來福士兩江交匯）。從酒店步行至洪崖洞，長江索道等景點均在10分鐘以內。期待與您重慶再見。

Response from Property: 【View the Crystal Corridor at Raffles】Dear guest, we are very sorry that we failed to satisfy you. Please allow us to bow 90 degrees to express our apologies. Please rest assured that you will be satisfied next time you stay here!

Response from Property: [Photography, Internet celebrity check-in point] Hello, dear guest! It is a great honor to receive you in the mountain city of Chongqing. Thank you very much for your affirmation. We feel honored to add even a little bit of beauty to your journey. Thank you for liking Chongqing and thank you for liking Ouchen International. We look forward to meeting you again. (Ouchen High-altitude River View Hotel is located in the core area of ​​Jiefangbei. Metro Line 1 is 20 meters downstairs and it is only one street away from the landmark Raffles (some room types can directly enjoy the intersection of the two rivers at Raffles). It takes less than 10 minutes to walk from the hotel to Hongyadong, Yangtze River Cableway and other attractions. Looking forward to seeing you again in Chongqing.

Response from Property: [Line 1 downstairs, the terminal and starting station] Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip. We can create more perfect service for you.

Response from Property: Dear guest, Thank you for choosing to stay and taking the time to share your valuable feedback. We attach great importance to your stay experience and deeply apologize for not meeting your expectations. Regarding the situation you mentioned, we would like to explain to you: According to the platform information disclosure, all room types in this hotel are smoking rooms, and no non-smoking rooms are set up yet. To ensure information transparency, we have clearly marked this on the APP and booking page, and ashtrays in the room are also a unified standard configuration. The room type you stayed in strictly follows the booking information arrangement and is consistent with the actual photos and descriptions displayed on the platform. We are deeply sorry if the difference in room layout has caused you misunderstanding. In response to the smoke problem you reported, we immediately coordinated the cleaning staff to ventilate the room, and took the initiative to change the same level room for you 5 times, but you said you prefer to keep the original room. We respect your choice, but we also regret that we have not been able to thoroughly improve your experience. We are well aware that details determine service quality, and your feedback will help us further optimize the room maintenance process. If you are willing to choose us again in the future, please feel free to contact the front desk. We will give priority to arranging a room with good ventilation and smooth flow on the high floor for you, and give you a welcome gift as a token of sincerity. Thank you again for your understanding and tolerance. I wish you a smooth journey and look forward to a warm reunion with you! Sincerely regards

Response from Property: [Photography, Internet celebrity check-in point] Hello, dear guest! It is a great honor to receive you in the mountain city of Chongqing. Thank you very much for your affirmation. We feel honored to add even a little bit of beauty to your journey. Thank you for liking Chongqing and thank you for liking Ouchen International. We look forward to meeting you again. (Ouchen High-altitude River View Hotel is located in the core area of ​​Jiefangbei. Metro Line 1 is 20 meters downstairs and it is only one street away from the landmark Raffles (some room types can directly enjoy the intersection of the two rivers at Raffles). It takes less than 10 minutes to walk from the hotel to Hongyadong, Yangtze River Cableway and other attractions. Looking forward to seeing you again in Chongqing.

Response from Property: [Photography and filming, a popular check-in spot] [Food street downstairs] [Night view of the two rivers from the sky] [Terminus and starting station of Line 1 downstairs] [View the Crystal Corridor of Raffles City] Dear guests: Hello! We are very sorry for the unpleasant stay you had and we feel deeply guilty about it. Regarding the fact that the room you mentioned you booked is not shown in the list, it is because the room type has been booked when you arrived at the hotel, but please rest assured that we have kept the room you originally booked for you. I'm really sorry for causing you misunderstanding. In fact, we have upgraded your room for you. You originally booked a small room of 15-20 square meters with only one shower room and one toilet, but no bathtub; the upgraded duplex suite has two toilets and a bathtub, but the shower room is only available downstairs. We hope that such upgrades can enhance your stay experience to a certain extent. Regarding the projector, it is not about to fall, but it is deliberately designed and installed in that position to facilitate your viewing. As long as you contact the front desk butler, we will provide you with free membership so that you can enjoy a wealth of film and television resources. In addition, the air conditioner defaults to heating mode in winter. If you feel the room is stuffy, you can choose to turn off the air conditioner or lower the temperature. We are very sorry for giving you a bad experience. For other issues you reported, such as toilet odor, refrigerator damage, and construction noise, we have recorded them and arranged for rectification immediately. We will strengthen the inspection and maintenance of room facilities and equipment to ensure that similar problems do not occur again. At the same time, we will communicate and coordinate with surrounding construction parties to minimize the impact of noise on guests. Thank you again for your feedback, your opinion is very important to us. We sincerely look forward to your next visit, and will certainly provide you with better services and a comfortable accommodation environment. I wish you a happy life and all the best! Ouchen High-altitude River View Hotel (Raffles Square Jiefangbei Branch)

Response from Property: 【（觀來福士水晶橫廊）（連住價格更划算）】尊敬的客人，收到您如此暖心的五星好評，我們整個團隊都被這份認可深深打動了！尤其看到您説帶娃入住的體驗 “堪稱完美”，更是讓我們覺得所有的用心都值得～特別開心免費升級的江景房能給您帶來超驚喜的體驗！正對來福士的視野確實是我們的 “寶藏”，能讓您和孩子一起見證白天江景的壯闊與夜晚霓虹的璀璨，感受重慶的獨特魅力，是我們最想傳遞的美好呀✨Loft 設計能讓孩子有足夠的空間盡情玩耍，這點真的很適合帶娃家庭，看到孩子興奮的樣子，我們也跟着開心～ 而您提到的温熱飲品、行李協助、景點介紹，還有專門準備的小童洗漱用品，都是我們針對親子家庭做的小細節，能讓您和孩子感受到温暖與周到，就是這些服務的意義所在，特別感謝您能留意到這些用心🥰被您稱為 “帶娃出遊的住宿首選”，我們既榮幸又倍感責任重大！您的推薦對其他家庭來説一定是份超棒的參考～ 再次感謝您的全五分肯定，我們已經悄悄記下您的喜好啦，萬分期待您和孩子的下次光臨，到時候一定再給您準備滿滿的驚喜！祝您和家人生活愉快，天天開心呀～

Response from Property: 【View the Crystal Corridor of Raffles】Dear guest: Hello! Thank you very much for choosing to stay in our hotel and taking the time to share your real feedback! We are deeply sorry that this stay did not meet your expectations, and we would like to express our sincerest apologies! Regarding the check-in time, the public security system shows that you completed the registration at 2:10 pm, but due to the delay in room cleaning, you were not able to arrange check-in in time, which is a major omission in our work. It was the peak of check-in that day. The communication method of the front desk suggesting that you visit the surrounding area was inappropriate and did not fully consider the high temperature weather. We have carried out special training on service speech and optimized the check-in process to ensure that subsequent guests check in efficiently. Regarding the room hygiene and odor issues, we strictly implement the "one guest, one change, one disinfection" standard, but there are still deficiencies. The cleaning team has been asked to strengthen ventilation and deep cleaning, and to check all room types to make every effort to improve the comfort of the environment; Regarding noise interference, although the construction period of some areas was informed when checking in, it still caused trouble. We have renegotiated with the construction party, strictly limited the working time, and strengthened the inspection of floor sound insulation facilities. At the same time, we will increase night patrols to prevent noise from guests' activities. We are especially responsible for the mistakes made in the laundry service! Although the staff has communicated the precautions and signed a disclaimer, the clothing classification and drying process were improperly handled, resulting in damage. After discovering the problem, we immediately sent the clothes for repair and sent them back, but we still did not make up for your loss. After negotiation, we have compensated you for the loss of clothing totaling 349 yuan (153 yuan for clothes and 196 yuan for pants), and will also improve the laundry process and responsibility mechanism in the future to avoid similar situations from happening again. Your feedback is our motivation for improvement, and we apologize again for this unpleasant experience! If you are willing to come again in the future, we will give priority to arranging a quiet room for you and provide exclusive services to make up for the regrets! I wish you a smooth life and all the best!