Wyndham Grand Plaza Royale Huayu Chongqing Reviews

Response from Property: Dear guest, thank you for your review. We are glad to hear that you found our hotel's location convenient for both the airport and train station, and that you were satisfied with the cleanliness and service. We apologize for the inconvenience caused by the centralized air conditioning system, which made it difficult for you to adjust the room temperature to your preference. We will take your feedback into consideration and look into ways to improve this aspect of our facilities. Thank you for bringing this to our attention, and we hope to welcome you back in the future with an even better experience.General Manager Victor Jin and the service team

Response from Property: Dear Guest, Thank you for taking the time to leave your feedback. We apologize for the inconvenience caused by the smoke smell in the initially assigned room. We are glad that our reception staff was able to address the issue promptly and provide you with a new non-smoking room. Regarding your comment about there not being much nearby, actually, there are many interesting places around our hotel. There are three light rail lines nearby. Our hotel is surrounded by a street full of hot pot restaurants. And there is also Longtousi Park. If you consult our hotel staff, they will be happy to provide you with assistance. We value your comments and hope to have the opportunity to welcome you back in the future. If there is anything we can do to make your next stay more enjoyable, please do not hesitate to let us know. Best regards, Victor / Hotel General Manager

Response from Property: Dear guest,Thank you for taking the time to share your feedback. We apologize that the location didn't meet your expectations. While we are not in the city center, we do strive to offer other advantages such as a peaceful environment and easy access to certain attractions.Regarding our service, facilities, and food being average, we take your comments seriously. We are constantly working on enhancing these aspects to provide a better experience for our guests. Our team is dedicated to improving service quality through training and feedback. We are also planning upgrades to our facilities and are exploring new options for our food offerings.We hope you will give us another chance in the future to show you our improvements. We look forward to welcoming you back and exceeding your expectations.Best regards,

Response from Property: Thank you very much for your support and recognition of the hotel, everything we do is only to bring a different experience to every guest, we are really very moved to see your satisfaction and affirmation.Looking forward to welcoming you to our hotel next time. Victor Jin, General Manager of the hotel, and the service team

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our hotel and sharing your experience! The hotel is committed to providing you with a warm and thoughtful stay experience! Sincerely looking forward to your visit again! I hope to receive a five-star rating from my family next time~Hotel General Manager Jin Tao and Service Team.

Response from Property: Dear customer, hello! Thank you for your detailed feedback and sharing. We apologize that our stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management team, identifying shortcomings from the smallest details, maintaining good aspects, and improving deficiencies. We always strive to create a perfect stay experience for our guests, and we believe that you will have a brand new experience on your next stay. We sincerely invite you to come again! Hotel General Manager Jin Tao and Service Team

Response from Property: Dear Guest，Thank you very much for taking the time to give us recognition. We also appreciate your support to the hotel. We did not receive your full 5 points of praise, and we still feel a little disappointed. Perhaps there are still areas where the hotel did not do well. We hope that your next visit can point out our shortcomings, and we will strive to do better. We will continue to provide attentive service so that every guest who comes to the hotel can feel the warmth of home. We hope that our service can bring you more surprises and emotions. Looking forward to your next visit! General Manager Victor Jin and Service Team.

Response from Property: 看到客官您的點評酒店小夥伴們萬分開心。很榮幸我們的服務得到您的評價，我們一貫保持熱情真摯地為客人服務。酒店在重慶北站附近，位於繁華的商業圈，附近有新光天地商城，舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式，我們很期待您經常來看看,等您回家哦~ 酒店總經理 金濤

Response from Property: Dear guest, thank you so much for your kind comments! We are so happy to receive your recognition! Xiang Peipei feels very accomplished for helping you. The hotel will always maintain the environment and facilities. We hope that you will continue to choose us when you come to Chongqing again. We are always ready to give you a great accommodation experience! Hotel General Manager Jin Tao and service team

Response from Property: 感謝您的認可與支持！能憑藉大堂環境、服務細節還有入住禮遇讓您滿意，我們特別開心。裴經理和同事們能得到您的誇讚，更是幹勁滿滿。期待下次您入住，我們準備了更多貼心服務，定不辜負您的信任！酒店總經理金濤及服務團隊

Response from Property: Dear guest, thank you so much for your feedback! Xiao Yang can deliver breakfast to you in time, help you upgrade the room type, and greet you warmly when you leave the hotel. This is the service temperature we have always pursued. We are also very happy that the bedding can make you feel comfortable and the room hygiene can make you satisfied. We look forward to your next opportunity to come again, and we will definitely prepare more considerate services for you! Hotel General Manager Jin Tao and service team

Response from Property: Dear guest, thank you so much for your detailed and heartwarming evaluation! Linda and Manager Xiao Zhou must be very happy to receive the affirmation. They quickly and efficiently checked you in and introduced the facilities and services, all in the hope that you can start your comfortable journey as soon as possible. We are also very pleased to know that the room layout, bedding, bathroom and breakfast are all to your liking. The gym and swimming pool are always ready for you. Remember to bring your swimsuit next time to experience more diverse leisure time. Although the hotel is a bit old, we will continue to carefully maintain and improve our services. Looking forward to seeing you again! Hotel General Manager Jin Tao and service team

Response from Property: 非常感謝您對我們酒店的高度評價和認可！您的滿意就是我們前進的最大動力。得知我們的位置優勢、五星級品質、優質服務、衞生狀況以及早餐都能得到您的青睞，我們由衷地感到高興。Grace 能為您送上水果並提升您的入住體驗，這讓我們倍感温暖。我們一定會繼續保持並不斷提升各方面品質，期待您的再次光臨，願每一次入住都能為您帶來如歸家般的安逸與舒適 ！酒店總經理金濤及服務團隊

Response from Property: 尊貴的客人，衷心感謝您的細緻好評！能因絕佳位置、高性價比、優質早餐、舒適床品及貼心服務得到您青睞，我們無比榮幸。Grace已收到您的誇讚，倍感温暖。期待您再次下榻，我們定不負所望，讓美好延續！酒店總經理金濤及服務團隊