Three Ways House Hotel

We were a party of 6 booked in for an 80th birthday celebration. From the start, it was clear they were massively understaffed for a busy Saturday night…. 3 staff for the whole bar and restaurant! We had a long wait to get the attention of the bar staff to even get our table. Weather had another long wait to get menus, a long wait to order. The starter was delivered before our drinks had been brought. When asked why, the very disinterested and almost rude waitress said ‘well the starter was ready…’! She had previously thrown the menus down in front of us without so much as a ‘good evening’. She should not be in the service industry. The comedy continued with us having to get up to find someone g ft or everything we needed, the waitress didn’t know the menu, what any dishes comprised, and when she brought some tomato sauce and was then asked for some mustard her response was ‘what, mustard as well??!’ She inappropriately moaned to us about the ‘locals’ being rude. Shockingly bad service and attitude all round but the food was surprisingly good. We may not return for the well known ‘Pudding Club’ due to the pathetic service. Whoever manages the staff scheduling at this joint needs to be hung, drawn and quartered!

What a wonderful unique experience! Checked in early (paid a small Charge for this) into the Chocolate Suite which was a delightful themed room offering a ‘chocolate box’ king bed and other chocolate themed items. This even extended into the bathroom with chocolate themed tiling and hotel commissioned tiles. The suite was large with a sofa area and had air conditioning - brilliant for the current weather. The Pudding Club evening is lovely and worth a go. With a main course and 7 puddings to try and vote for. There is a winning pudding declared at the end of the evening and a certificate for taking part. It was such a unique idea - they really could expand this to other locations. You didn’t have to stay overnight to take part. Diners were put into tables of 10 and everyone was very friendly. Tim was our Master of Ceremony and did an excellent job. As did the servers. It was a long evening for them - starting at 630 and concluding around 1030. If you are looking for something memorable and a little different I can recommend. Other attractions are a short drive away.

I bought my partner an evening at ‘Pudding club’ for his birthday. From start to finish it was brilliant, we had great company with strangers we’d never met and laughed the whole evening! He was even involved in the parade of puddings. The experience involved a score card where you rated each pudding and everyone got a certificate at the end. A great experience if you have a sweet tooth! Would highly recommend:)

This was not our first visit to this hotel and have had problems with the standard of maintenance in the rooms and cleanliness in the past but the quality of the evening meal has persuaded us to stay again, that and a different bedroom every visit. This time we had a large bedroom with fortunately only a few carpet stains and one cracked tile in the bathroom to worry about. Our biggest disappointment came later in the evening. All the dining room chairs appeared to have various stains on them that made me think twice about even sitting on them! The dinner menu offered far fewer choices and the very pleasant waiting staff were unsure of the main ingredients in the main options. Our first course was fine but our main course tasted very strongly of ‘bistro gravy’ with minimal vegetable accompaniment. Not the standard of fair we had experienced in previous years. Ice cream choices were very limited too which was also disappointing. The cooked breakfast was buffet style and offered an English breakfast - no other choices - and standard cereals etc. The fried eggs were solid having been left under hot lights for too long and a long wait ensued as fresh ones were cooked. This rather suggested to us that there was minimal staff in the kitchen matching the minimal waiting staff in the dining room. At checkout nobody came to the desk just addressed us from the office about leaving our keys. No pleasantries exchanged about if we had enjoyed our stay or similar. On a plus point all the waiting staff we encountered were very pleasant, helpful and despite long working days were still cheerful and very accommodating of our extra requests. Thank you. I hope the new owners when they arrive, can manage to pay the extra attention to details required to bring the hotel back it’s hey day.

Stayed here almost a week while hiking in the Cotswolds. Don't want to comment much on our room, as each one is so vastly different from another, you need to inquire about your needs. We had a ground floor room with an outside private, fenced, patio, but oddly another room's windows looked out onto it. We had a shower, not a bathtub, which apparently isn't typical. Heat was turned off, but we were comfortable. Beds were comfortable. Meal service in the restaurant had some great staff, and at least one in serious need of training. Breakfast was the same every day, which grew tedious. Bar service was very good. Ate enough pudding for a lifetime at the "Pudding Club." I would probably look for alternatives in the area were I to return to the Cotswolds.