Harbour Hotel & Spa Chichester

Just stayed for 2 nights to attend Glorious Goodwood. We had a deluxe double room. Found the room to be large, a huge bed that was comfortable and everything in the room we needed, tea/coffee making, toiletries. The room was very warm but there was a fan provided that did the job! Just look out for how hot the water gets i burned my foot having a bath. On the whole have no complaints and the location was ideal to walk to the ivy. I wouldn't hesitate to recommend it.

Just had a delicious lunch - the lamb was exceptional. Brilliant service with a smile and laughter thanks to Aleks who really looked after us. My favourite place to go in Chichester.

I stayed at this fabulous hotel for a work event. Everything was amazing, but in particular I loved the facial and massage I had in the spa. Yasmin was one of the most intuitive massage therapists I've ever experienced, really understanding where my back needed more, and where it required less. I loved that she actually unknotted my knotty shoulder blades, whereas oftentimes I am left wanting more in that area. Truly excellent. Other than that, the interiors were gorgeous, the staff were exceptional, and the food was great. I left this hotel very happy indeed.

This hotel has an unusual practice of taking a large holding fee from your account on arrival, then on departure took the full amount again…saying the holding fee would return to my account. It is now 7 days post visit and I have still not received the holding fee back despite numerous calls and an email. For me this is unacceptable and I have NEVER known mother hotel do this before.

We booked this hotel with a group of friends as we were attending a wedding in the local area. Having stayed previously at the harbour in Christchurch we were expecting great things. The booking was made months in advance and we were all looking forward to a relaxing stay at the hotel and spa. Upon arrival we were lucky enough to get a space in the car park although these are quite limited and chargeable. The area at the rear of the hotel when you arrive is very run down and also a building site, it’s good to see they are trying to improve things here. Unfortunately our room wasn’t available although some people in our group did manage to get into theirs early to get changed for the wedding. We asked if there was anywhere we might be able to get ready and unfortunately aside from the toilets or car park there is not. After getting changed between 2 cars in the car park we headed to the bar for a drink. First impressions of the bar area is just how worn out and dirty all the furniture is! Very tatty and threadbare in places with last night’s snacks still on the floor under the tables! They could have at least swept up. After arriving back at the hotel just before midnight we were able to get our room key and traipse up to our room with our luggage that had sat by reception all day. The room itself was pleasant enough, on the surface it looks clean. However I put a bag on top of the wardrobe which came down covered in dust. Overnight an invoice was slid under the door for 2 breakfasts and parking totalling £46. I had said at check in we won’t be eating breakfast as we had planned to meet friends elsewhere. Some of our group did opt to have breakfast at the hotel and were fairly disappointed as items were missing. The main reason we booked this hotel rather than a cheaper option, was so we could relax in the morning with a jacuzzi and steam. When we tried to access these facilities we were greeted with a sign saying they were closed for maintenance. This was very disappointing indeed. We decided to just check out and leave and were told we needed to pay the £46. The receptionist was unsure why the charge had been applied as we didn’t have breakfast. After some checking apparently the charges are automatically added at midnight just incase! I mentioned we were disappointed the spa facilities were not available for us to use, I was told the lack of availability was reflected in the room rate. Not for us it wasn’t as we booked and paid 6 months previously! I asked if we can have a voucher to use the spa facility at our local harbour hotel for a few hours. I was told someone will call us same day to arrange this. Unfortunately nobody called. Overall too many things were amiss to give this hotel a good review. When you pay a premium price it is expected everything should be spot on. No real apology was offered for the lack of facilities. We gave an opportunity to resolve the situation without asking for any refund and that opportunity was miss