Hotels in River North, Chicago

Location: The hotel boasts an excellent location. It's super convenient to get to, with a direct train from the airport right to the nearby station. Plus, there's a large shopping mall and plenty of restaurants just across the street. Cleanliness: The hotel maintains good hygiene standards. Facilities: Unlike hotels in China, you'll need to provide your own slippers, toiletries, and drinking water in the room.

The room was really clean, well-equipped, nice, and the views were absolutely amazing. We enjoyed the pool area almost every day. However, the service and management are incredibly disappointing. During our 4-night stay, the Xfinity TV system didn't work at all. We reported it to front desk, but nobody showed up. As sports fans, we missed the NHL Finals and the soccer World Cup entirely. On top of that, the hotel has been holding an $800 security deposit on my credit card for nearly a month since check-out. I have sent two emails directly to the General Manager, to request compensation for the broken amenities, but I have been completely ignored. Very unprofessional post-stay customer service. Beware of their communication failures.

The Best Western River North Hotel is a practical choice for exploring Chicago, thanks to its excellent location near the Magnificent Mile. The rooms are clean and functional, providing a comfortable base for a short stay. One of the highlights is the rooftop deck, which offers great views of the city skyline. Having an indoor pool and on-site parking is also a major convenience for this downtown area. It offers reliable value for those who want to be close to the action without the luxury hotel price tag. And we had an amazing walk to union train station

Every thing is good, BF is good. the happy hour every day is very nice. the suite is very nice the insite room has a door, just like one bedroom. But one night the entire hootel has no water for a few hours. Although it was emergency repair, but I wish the staff would explain more details to us.

The location is convenient, close to the subway station, and the front desk service was pretty good. However, the safe in the room was broken and unusable. It seems there's a bar downstairs, but it wasn't noisy up in the room. I recommend requesting a high-floor room as the air conditioning units outside on the lower floors can be quite loud.

The room was spacious and grand, about 50-60 square meters, and the bathroom was also quite large, around 10 square meters. My room on the 25th floor even had a kitchen, and the night view from the window was stunning, which was a pleasant surprise. The terrace of Terrace 16 Restaurant on the 16th floor offers the most beautiful views of the Chicago River, perfect for lunch or afternoon tea. The front desk staff who checked me in was excellent. They informed me about the Trump Spa on the 14M floor and that I could use its facilities. Later, on the day of my check-out, my friend booked a City Architecture Tour for me which ended at 12:30 PM. I asked if I could extend my check-out until 1:00 PM, and the foreign front desk staff member kindly offered me a 2:00 PM check-out. Overall, the front desk and restaurant staff provided great service, making me feel respected as a guest and not discriminated against. The hotel's facilities and atmosphere are wonderful, making for a very comfortable stay. It was a very pleasant check-in experience.

The paint smell was a bit strong when I first entered the room. The room was large and spacious, but the cups were all disposable and there was no kettle or tea bags. The bedding was nice but a bit too soft.

lobby is on the 2nd floor, check in was a breeze, no need to see the passport .. just gave me the key and we were set to go we stayed for 4 nights, but there was no Cleaning done.. i have to request for an extra towel since we are 4 in a room and they only provided for 2. we run out of body soap in the next day and had to pick it up in the lobby , and no one came to install it .. so we just put it in the corner.. not on the wall location was good, easy to get into public transport , if not too sensitive its a walking distance to the magnificent mile.. gym was Ok , laundry service is 3$ each cycle.. and you need to install an app to pay... and you can't load exact amount so if you are going to do a single laundry just use the credit card you pay 3.25 though, but you only pay for what you use.. apple pay or tap to pay not working.. so bring your CC with you, another thing, if you use the app, it will let you know if the laundry is done.. but some people still don't come down to remove their clothes to need to ask the lobby to take it out and put in the rack provided breakfast was nothing special., if you wake up late many people already and hard to find a table, and the refill is not too fast.. only a handful of variety for the food. coffee and tea are available the whole day as long as its not yet depleted..

The room is relatively new, the price/performance ratio is good, the stay is very comfortable, the environment is good, the transportation is convenient, the breakfast is American style, simple but OK, and there is fruit, overall good

My Honest Experience After Reading Negative Reviews I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised. The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website. One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed. Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming. The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly. Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper. Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises. I’m very grateful for the pleasant stay and would return again.