The Guesthouse Hotel

I had an unfortunate run-in with poor service while stopping by this hotel. For some context, this is on a day with an extreme-heat advisory, and my phone battery had just died. I stopped by to charge my phone for a brief moment so I may call an Uber home as opposed to walking 2 miles in 90+ degree weather, and I was instantly flagged down and told, "you are not a guest here, I'm asking you to leave the building." Let me be clear here: rules are rules, I understand that. I am asking for you to understand how, from the other perspective, I spent under 60 seconds in your establishment before being told to get out because they assumed I am not a guest. When I expressed this frustration on Google, it was explained that the reason I was asked to leave is because the lobby space was reserved for a hotel party staying at the hotel, and I had failed to properly identify myself upon entering the building. This creates more questions for me: While being thrown out, I did try to explain that I only needed an outlet for a few minutes, and had no issue remaining in eyesight of any staff. Aside from the fact that the staff member I spoke with clearly was dead set on just removing me, what if I said that I was in fact a guest? Would I have been then made to prove myself or else be removed? Or what if I said I was just waiting on a friend who is a guest and I was meeting them there? Would you have made me wait outside in the June heat? You see how it becomes harder to believe the reasons I was given, and seems more likely that the staff saw someone who might not have exactly fit their ideal image of a hotel patron, flagged them down, and got lucky that this person wasn't currently paying for a room. Not a great look on you guys, but I get the sense you don't particularly care...

Best place to stay

We stayed at a two bedroom. The apartment was clean with vaulted ceilings, spacious and had everything needed for your stay. Coming in the late evening is a little tricky you have to come in through the back which is a little confusing. The parking garage is a must and wonderful to have considering parking in Chicago. We traveled with two teenagers who were happy!

Great value wished I could’ve stayed longer The 3 bedroom apartment was awesome - very well equipped and beds were very comfortable. Extra points for the steam shower which was very welcome in the Chicago snowy weather

If you ever find yourself in Chicago - do yourself a favor and stay at the fabulous The Guesthouse Hotel in Andersonville. Recently rated Best Hotel by Best of Chicago readers and I can see why. I mean who else welcomes you back with a personalized note and remembers your birthday? That personalized service is only one of the things that makes this place special. Top of the line accommodations, immaculately clean and wonderful staff. Love ❤️

We have stayed here twice and absolutely love it. The rooms are spacious and well-appointed. The staff is helpful and responsive. This area is very walkable and there are many great restaurants nearby.