Alma Elsa
July 20, 2024
I couldn't use my reservation since it was an error on the trip page associated with booking. I was flying that day from Fort Wayne, In to Monterrey, Nl. The date was for May 25 with departure on May 26. I was in front of the hotel. I explained the situation to the receptionist. And she said that I didn't have any reservations even showing the receipt, I tried to talk to her. Then to reschedule for another date and he never accepted. Booking tried the same. So I just lost my money. Terrible service from this hotel. I cannot rate its cleanliness since I never entered the room. Outside it looked normal. The location is average. But it was relatively close to where I was going. Terrible service from reception, rude, little empathy, negligent. All they needed was for them to throw us out of the place. For trying to fix the situation.
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