The Chicago Hotel Collection Magnificent Mile

The advantages of the hotel are its good location, downtown is safe, and some attractions can be reached on foot. The following are all disadvantages: 1. Extra charges. When booking the hotel, Ctrip clearly stated that the booked money included some taxes, and 150 dollars needed to be paid at the hotel. In fact, the hotel required to pay 251 dollars, and there were booking fees, etc., and the order was non-cancellable and non-refundable, which was an overbearing clause, so I could only pay 100 dollars more to check in. I didn't want to lose the big head I paid for the previous booking and didn't want to bother looking for a hotel again. Then I found out that the service I got for these fees was three bottles of mineral water and three cans of soda. 2. The service is very poor. The white-haired man at the hotel front desk is simply racist. As guests, we got a room card that couldn't open the door, and we had to wait for 20 minutes to solve it. During this time, the front desk deliberately over-greeted other guests and treated us coldly. After I wrote a letter to complain, the hotel responded even colder and did not follow up. Opening Google map, I found that all the collection hotels in Chicago had a score of no more than 3 points, and the key words were fraud and rude. After carefully reading each comment, I found that the "service staff" of the hotel was a team of accomplices and a nest of snakes and rats. They threatened and bullied every unsatisfactory comment, including slander and revealing your personal information. After replying to the email from the hotel, I was worried that they would retaliate against us. 3. Poor hygiene. We stayed for a few days and never cleaned the room, and the garbage was not collected. Disposable items only provided a small tube of shampoo, nothing else, and no replenishment.

Except for the very good location, everything else is average, especially the extra part of the room rate that you have to pay when you arrive at the hotel. It is not the amount written by Ctrip, but the amount plus tax plus 16% service fee. There is no service during your stay. There is room cleaning service only for stays of more than 4 nights. Although you can ask for a change of towels, when you come back from a day of fun, the room service has gone off duty and you need to go to the front desk to get a new bath towel. When I left in the morning, I saw garbage thrown out in the corridor, and it was still in the corridor when I came back in the evening.