The Chicago Hotel Collection Magnificent Mile

I was to pay 117 at check in per room. Hotel made me par 285 for something I didn’t have time to use which was tickets to attractions and that fee included a fee for checking out. ..49 a room for coupons snd 65 per room check out fee. Our car was too tall for the 85.00 a night parking but the garage at the corner only charged 58.00 a night. I wouldn’t recommend driving downtown Chicago unless you like being stressed out. I’m asking trip.com to reimburse the difference between the 117 and 185.

Was quite a shock to check in and be charged $125/room/night above the advertised pre paid price. For us that added $500 to our stay. The benefits did not add up.

This place is a resort property and it is run like one. Love the upgrades to a bar and breakfast.

Makes zero sense to have the business model that this hotel has.  It doesn’t need to!  It’s in a great location and the property is nice enough that people would pay what they end up charging AFTER adding a bunch of unadvertised charges.  After booking with trip.com, my confirmation email stated that I was still on the hook for $69 to the hotel when checking in.  The hotel charged me an additional $140 ($70 more than what was stated).  I thought that maybe this was a trip.com issue.  Quickly realized that it I was not as literally every single guest that checked in before me and after had the same issue.  In fact an additional $70 was on the low end from what other guests were complaining about.  I heard multiple other booking companies mentioned as well…Expedia, **********, ***********, and others.  The common denominator is the hotel.  I actually felt bad for the gal that checked me in.  It was obvious that she deals with it almost 100% of the time with every guest that checks in.  The manager however was completely unprofessional and has no business being employed in the service industry.  I did ask her, “is this just a coincidence that EVERY SINGLE GUEST is complaining about the exact same issue?”  She did not seem to have rationale answer.   Trip.com has said that they will credit my card the $70.  Hoping that they make this right.

Overall, the stay was fine. However, there was a faint smell of vomit in my room 602.