Nobu Hotel Chicago

I like this hotel comfortable and very good service

I hope everyone sees this review. Please read before booking! ( I Hope Management sees This) This is not just a complaint. I feel scammed by Nobu hotel Chicago. On the morning of August 29, we had breakfast at the hotel restaurant. The server informed us that hotel guests receive a $30 breakfast credit. Since we weren’t sure if it applied to us, we hesitated. The server kindly offered to check, took our room number, contacted the hotel, and confirmed that we were eligible. In fact, we were told we had $60 in credit and were encouraged to use the full amount. However, when we checked out, no breakfast credit was applied. We felt deceived and very disappointed. On August 30, we missed breakfast, and when we tried to enter the restaurant, our room key didn't work. We needed assistance from a hotel staff member. While helping us, they explained how great the buffet was and again assured us that the breakfast credit was included. Yet once again — no credit was applied. Even worse, our final bill included a mini bar liquor charge from another Room #9500 — a room we never stayed in. We were in Room 1023, and we never touched the mini bar. This is a completely false charge. To make matters worse, when I checked my bank account, I found an unauthorized $35 charge taken without any explanation or permission. I emailed the hotel, but received no response from anyone. I usually stay at 5-star hotels when I travel, and I’ve always had strong trust in their honesty and professionalism. With a globally recognized brand like Nobu, my expectations were even higher. Unfortunately, this experience completely shattered those expectations. The promised benefits were not honored, false minibar charges from a room we never stayed in were added to our bill, and an unexplained extra charge appeared on my account — all without any clear communication or resolution. Because I trusted this hotel to operate with integrity, the shock and disappointment were that much greater. This stay has completely destroyed our trust in Nobu Hotel. Instead of feeling valued as guests, we left feeling like we had been taken advantage of and deceived.

I, from Florida needed rest from Hurricanes Helene and Milton in 2024. Putting my house back together was a horrendous job. No where on the planet earth did I want to stay but in a safe and quite and clean environment near my Chicago children . You Nobu had it. Thank you Nobu of Chicago. You had it all for me, and more!! Your service was impeccable, the staff from day one was more than I could ever have dreamed of. Thank you ALL, Reservationist, Front desk, Private drivers, Room service, Housekeeping , finding me my Limoncello when there was non in the room, YOU delivered!!! I will always stay with you. Nobu restaurant delivered us an incredible dinner for four. Thank you, Thank You! P.S. Your spa and pool are out of this world. Always clean and well looked after each and every step of the way. And Peaceful. "I'll Be Back" Carolyn Ritacca