Swissotel Chicago
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1 room, 2 adults, 0 children
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Swissotel Chicago

No.12 of Scenic Hotels in Chicago
323 E Wacker Dr, Chicago, Illinois, 60601, United States
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hotel overview picture
Last booked 8 hrs ago
Highlights
Superb views
Ideal location
Cozy rooms
Lots to do
Pets welcome
Amenities
Gym
Private parking
24-hour front desk
Luggage storage
Bar
Restaurant
Cafe
Currency exchange
All amenities
Property Description
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This eco-certified hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.
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8.8/10
Very Good
Great location; clean room as always for Swissôtel.
All 164 reviews
Surroundings
Metro: Randolph/Wabash
(1.0 km)
Metro: Madison/Wabash
(1.2 km)
Airport: Midway International Airport
(20.1 km)
Airport: O'Hare International Airport
(31.3 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Pinnacle Two Double Room
9

Pinnacle Two Double Room

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Room Details
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Pinnacle Two Double Unique Chicago Skyline View
1

Pinnacle Two Double Unique Chicago Skyline View

2 Double bed
Has window
Non-smoking
Air conditioning
Room Details
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PINNACLE 2 DOUBLE, 320 SF, 29 SM, Unique Chicago Skyline Views From Floors 20-41
2

PINNACLE 2 DOUBLE, 320 SF, 29 SM, Unique Chicago Skyline Views From Floors 20-41

2 Double bed
Has window
Non-smoking
Air conditioning
Room Details
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Classic king Room with Lake View
8

Classic king Room with Lake View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Doorbell and phone alerts
Room Details
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Lifestyle Suite King
3

Lifestyle Suite King

1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Movies
Conditioner
Shampoo
Room Details
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EXECUTIVE SUITE 2 DOUBLE, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area
3

EXECUTIVE SUITE 2 DOUBLE, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area

2 Double bed
Fixed window
Non-smoking
Air conditioning
Room Details
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Presidential Suite
6

Presidential Suite

1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Movies
Room Details
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Classic king Room with City View
11

Classic king Room with City View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Room Details
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King Accessible Lake View
1

King Accessible Lake View

1 King bed
Has window
Non-smoking
Air conditioning
Connecting rooms
Blackout curtains
Cable channels
Room Details
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Lifestyle Suite View 1 King
6

Lifestyle Suite View 1 King

1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Movies
Conditioner
Shampoo
Room Details
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LAKEVIEW 2 DOUBLE HEARING AND MOBILITY ACCESSIBLE TUB WITH GRAB BARS 320sf 29sm - 50in HDTV
4

LAKEVIEW 2 DOUBLE HEARING AND MOBILITY ACCESSIBLE TUB WITH GRAB BARS 320sf 29sm - 50in HDTV

1 Double bed and 1 Double bed
Has window
Non-smoking
Air conditioning
Room Details
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Corner Lifestyle Suite

Corner Lifestyle Suite

1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Wi-Fi in room
Room Details
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RIVERVIEW 1 KING HEARING AND MOBILITY ACCESSIBLE ROLL IN SHOWER BARS 320sf 29sm - 50in HDTV
1

RIVERVIEW 1 KING HEARING AND MOBILITY ACCESSIBLE ROLL IN SHOWER BARS 320sf 29sm - 50in HDTV

1 Double bed
Fixed window
Non-smoking
Air conditioning
Room Details
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King Room with River View-Disability Access/Roll-in Shower
4

King Room with River View-Disability Access/Roll-in Shower

1 King bed
Has window
Non-smoking
Air conditioning
Conditioner
Shampoo
Soap
Room Details
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Double Room with Two Double Bed and River View-Roll in Shower Accessible
3

Double Room with Two Double Bed and River View-Roll in Shower Accessible

2 Double bed
Has window
Non-smoking
Air conditioning
Conditioner
Shampoo
Soap
Room Details
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Classic Double Room With River View
8

Classic Double Room With River View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Room Details
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Classic Double Room With Lake View
12

Classic Double Room With Lake View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Room Details
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Classic Double Room With City View
6

Classic Double Room With City View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Private toilet
Room Details
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LIFESTYLE SUITE 1 KING, 750 SF, 69 SM, Apartment Style Suite With Lake, City And Skyline Views
2

LIFESTYLE SUITE 1 KING, 750 SF, 69 SM, Apartment Style Suite With Lake, City And Skyline Views

1 King bed
Fixed window
Non-smoking
Air conditioning
Room Details
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Pinnacle Two Double Room With Lake View
11

Pinnacle Two Double Room With Lake View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Room Details
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JUNIOR SUITE 1 KING, 600 SF, 55 SM, Views Of Lake Michigan And Navy Pier
2

JUNIOR SUITE 1 KING, 600 SF, 55 SM, Views Of Lake Michigan And Navy Pier

1 King bed
Has window
Non-smoking
Air conditioning
Room Details
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Executive Two Double Suite
6

Executive Two Double Suite

2 Double bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Movies
Room Details
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Vitality Suite
8

Vitality Suite

1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Movies
Room Details
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Junior Suite
5

Junior Suite

1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Movies
Room Details
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EXECUTIVE SUITE 1 KING, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area
4

EXECUTIVE SUITE 1 KING, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area

1 King bed
Fixed window
Non-smoking
Air conditioning
Room Details
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Pinnacle King Unique Chicago Skyline View
1

Pinnacle King Unique Chicago Skyline View

1 King bed
Has window
Non-smoking
Air conditioning
Room Details
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Executive King Suite
15

Executive King Suite

1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Private toilet
Conditioner
Room Details
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Pinnacle King Room
10

Pinnacle King Room

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Room Details
Check Availability
Classic King Room - Bath Tub/Disability Access
5

Classic King Room - Bath Tub/Disability Access

1 King bed
Has window
Non-smoking
Air conditioning
Conditioner
Shampoo
Soap
Room Details
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Premier Room, 1 King Bed, Lake View, Corner
6

Premier Room, 1 King Bed, Lake View, Corner

1 King bed
Has window
Non-smoking
Air conditioning
Bathtub
Wired Internet in room
Wi-Fi in room
Room Details
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Pinnacle King Room with River View
12

Pinnacle King Room with River View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Room Details
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Classic King Room With River View
8

Classic King Room With River View

1 King bed
Has window
Non-smoking
Air conditioning
Bathtub
TV
Conditioner
Room Details
Check Availability
Pinnacle Two Double Room with River View
11

Pinnacle Two Double Room with River View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Room Details
Check Availability
Premier Corner Room, 1 King Bed, City View
6

Premier Corner Room, 1 King Bed, City View

1 King bed
Has window
Non-smoking
Air conditioning
Bathtub
Wired Internet in room
Wi-Fi in room
Room Details
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PINNACLE 1 KING, 320 SF, 29 SM, Unique Chicago Skyline Views From Floors 20-41
2

PINNACLE 1 KING, 320 SF, 29 SM, Unique Chicago Skyline Views From Floors 20-41

1 King bed
Has window
Non-smoking
Air conditioning
Room Details
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Corner Executive Suite
1

Corner Executive Suite

1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Wi-Fi in room
Room Details
Check Availability
Pinnacle King Room with Lake View
9

Pinnacle King Room with Lake View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Doorbell and phone alerts
Private toilet
Room Details
Check Availability
Classic Double Room With Two Double Bed Roll In Shower Accessible
6

Classic Double Room With Two Double Bed Roll In Shower Accessible

2 Double bed
Has window
Non-smoking
Air conditioning
Conditioner
Shampoo
Soap
Room Details
Check Availability
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Guest Reviews

8.8/10
Very Good
164 reviews
This property hasn't received any negative reviews in the past 4 months.
  • Cleanliness9.0
  • Amenities8.4
  • Location9.3
  • Service8.7
Average for similar properties in Chicago
Most Mentioned
Review summary
Powered by AI
Service Standards: While opinions about service vary, many guests found the staff professional, courteous, and accommodating. Specific mentions include the ability to check in early, quick deposit refunds upon checkout, and helpful responses to special requests.(based on 33 reviews)
J‍u‍n‍g‍j‍i‍n
August 1, 2025
Good location and good service. I booked a non-smoking room but the room smelled like cigarettes.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 27, 2025
Very convenient, close to the avenue, safe at night. There is a good steak house downstairs. I also saw the fireworks. I will stay here next time. The parking lot downstairs is a nightmare.
Original TextTranslation provided by Google
F‍o‍u‍r‍ ‍p‍a‍d‍d‍l‍e‍s
July 27, 2025
I was only staying one night, the night before my trip, so I searched for and booked a reasonably priced hotel about a month and a half in advance. It was my first time in Chicago, but the room was clean and spacious, the location was good, and I enjoyed walking around the neighborhood, so it was a good choice. I'd like to visit again at my leisure.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 18, 2025
Very satisfied. The view of the river from the room is amazing. I slept very comfortably for four nights. The gym is great. The breakfast on the first floor is also very good. I plan to stay here again next time.
Original TextTranslation provided by Google
D‍m‍y‍t‍r‍o
July 18, 2025
Great service, great smell, very clean, nice view, very relaxing. The only downside is that they do not provide you with a toothbrush or a toothpaste.
T‍i‍n‍n‍y‍ ‍H‍u
July 16, 2025
I love Swissotel — it’s a great place with a comfortable stay. However, please note that a city tax of around USD 29 per night (including tax) is required. They also provide a daily USD 15 credit for the Amuse Bar.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 14, 2025
For the room rate I paid for I would have expected  free bottled water in the room. I asked for additional sugar and cream for our room and I never received it. Also when you call the concierge there are times you have to wait long for somebody to answer the phone. Our overall stay was ok only.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 10, 2025
Great location; clean room as always for Swissôtel.

Services & Amenities

Gym
Bar
Restaurant
Cafe
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking, and Charge, US$87.00 (approx. PHP 5,061.20) Daily. Reservation not needed.
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property 1 day in advance by phone

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
StyleA la carte
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$100.00 (approx. PHP 5,817.47) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: US$50.00 (approx. PHP 2,908.74) per pet per night

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 21 years old

Paying at the Hotel

Property Description

  • Opened: 1988
  • Renovated: 2009
  • Number of Rooms: 646
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This eco-certified hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.

Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.

Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.

Featured amenities include a business center, express check-in, and express check-out.

Make yourself at home in one of the 661 guestrooms featuring refrigerators and iPod docking stations. LCD televisions with cable programming are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What is the cancellation policy for Swissotel Chicago?

The cancellation policy for Swissotel Chicago varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Swissotel Chicago?

Standard check-in time at Swissotel Chicago is 15:00 and check-out time is 12:00.

Can I bring my pet inside the Swissotel Chicago?

Pets are allowed on request at Swissotel Chicago. Charges may be applicable.

How far is the Swissotel Chicago from the closest airport?

The closest airport is Midway International Airport, and it is about 22 mins from hotel by car (20.1 km).

Is airport shuttle service offered by Swissotel Chicago ?

No, the Swissotel Chicago doesn't offer airport transfer services.

About This Property

Nearest AirportMidway International Airport
Distance to Airport20.54KM
Nearest Train StationMillennium Station
Distance to Train Station0.77KM
Nearest Subway StationRandolph/Wabash
Distance to Subway Station1.01KM
Average Price FromPHP35372
Hotel Star Rating4