The Ritz-Carlton, Chicago

Great renovated hotel would highly recommend. Excellent location. Good service. Amazing lake view. Excellent gym. I would definitely come back. I went on business but had some time off so the location helped to walk around and shop. I ran across the lake drive which is close by

The Ritz-Carlton, Chicago was top-rated following its renovations in 2023. Those renovations have held well and the property boosts some of the largest rooms in the city. A true disappointment on my recent visit was the integrity and value of the Club Lounge. The staff were welcoming and attentive. It is no secret that running all-inclusive lounge operations is not cheap, though so many of their sister properties manage to do so without sacrificing quality. The wine offering at the RC Chicago is down right unacceptable. The wine program is not even comparable to a complimentary mid-tier lounge at a Marriott; and certainly not representative of a bespoke RC club that comes at cost. After not finding a palatable wine, I asked for a martini but was told they were out of their premium brands. I found that strange as I managed to purchase the same brand and drink at the lobby bar. A bit disingenuous. I would offer a suggestion to the culinary team to consider portioning each dish and rotating throughout the offering time to maintain the integrity, freshness and taste of the food. I have never seen an appetizing pot of eggs held under a heating lamp for 5 hours straight, never. Also, the club might consider adding the legendary RC homemade potato chips to their lunch menu, as served at nearly every other RC club. Simple improvements that would add marginal costs would not sink revenues, on the contrary, it would drive more capacity and foot traffic. It was sad to see this property take a step down and lose its competitive edge in the market. The Langham is a far better value at this point in time.

My favorite Chicago hotel

Airways amazing