Chicago South Loop Hotel

The location is fantastic and great, situated in a peaceful neighborhood. The spacious, clean, and comfortable room accommodates four people with two queen-size beds.

I stayed at this hotel from Dec 31st to Jan. 2nd. Upon entering the room my first thought was, it was clean, no ironing board for the iron, no microwave, but did have a refrigerator. Goes to the sink, boom!!! No Hot water!!!! My friend called it t in, and was told they will have it taken care of. Next day awaken to no hot water. This is New Year Day 2025, no hot water, my friend called the desk at 8:00 am, and was told the boiler was out and the maintenance guy is coming to fix/ repair it, and she stated , “ we can’t make them come out or hurry them. At 11:30 I myself called, because it felt frisky to me, “ something just ween’t right. So I asked the female receptionist why we still don’t have hot water, and that the water had to be already off prior to us arriving here. She stated it going to be fix when the guy gets there. Then I said to her, the building can’t have just one boiler, therefore the whole building can’t be out of hot water. Her reply: half the building got hot water. I said that can’t be, then she said, “ almost the whole building got hot water.” I said to then give us another room. She stated it will be on the 5th floor, I said that fine, and thank you. When my friend picked up the key card, they had switched from the 5th to the 3rd floor. We gets to that room, nice and warm looking rather clean. Boom!!!’!!!!!!!!!! My friend notice immediately, No chair at the desk, No ironing board, No coffee maker ( just the tray with coffee and pack ), No lamp cover on the lamp between the two beds. The lamp on desk didn’t work. TV didn’t work!!! The heater motor were loud. Remind you we had a two-day say. I failed to mention, in the first room upon awakening I noticed a raised bump on the back side of my upper arm ( big fluid filled). When I gets home more, back of neck, and other arm, and my hip more are appearing down my arm. Never again this hotel or any Pls don’t go by the other good ratings. Pls take the bad experience into consideration!!!!

Don’t stay here. Dirty rooms, stained carpet, ripped upholstery, cracked lampshades, empty shower soap dispensers, weak Internet with frequent crashes, etc. Both elevators are broken and one of the stairwells is locked. The front desk staff, however, are lovely, competent and welcoming. They offered us a new room when we told them the room we checked in to had cooked rice and dental picks on the floor. The new room is the one I first described. The IT guy who came to our room to replace the stolen Roku was the highlight of our trip. We chose this hotel because we stayed here last year for the Chicago Marathon when it was a Wyndham property. Now it’s independent and WOW has it gone downhill.