Central Loop Hotel

I'm amazed at how affordable this hotel in the Loop is. Sure, the rooms aren't huge, but the location is unbeatable. I can easily walk to the river, the Art Institute, and there's a food court just steps away. It's the perfect base for exploring the city.

I've never had such an experience before. In my whole life I barely give 2 stars feedback to property, honestly I just wanna give 1 star feedback but the residents are friendly and nice that why I add one more star for them. The location is really convenient, room setting is super clean and organization. However, the black old lady who works at front desk is really mean and rude, she tried to bully me when I was checking in. Her service attitude likes she's guest I'm staff, and I owed her money, too. After check in my mood is really down, so I can't get any reason is why I pay almost $400 a night come here to get treatment like that. If you come to check Chicago I won't recommend this hotel for, or if you like the hotel but don't come to check in around 11am-1pm on Saturday！

The hotel charged me a deposit of $560.74, but returned $460.74 without any reason deducting $100. They still didn’t give me back the $100 overcharged for no reason!

Great service for check in!

My stay at the Central Loop Hotel was disappointing at best. When I arrived to my room it was filthy, there was hair on the floor and the blanket on my bed was noticably dirty. I called down to housekeeping to have them come the room and they told me that if I needed the room cleaned I would need to call in the morning before 10:30 am, meaning that I needed to sleep with the dirty blanket. I made sure to call them at nine the next morning before I went out for the day and they told me that the housekeeping was already full for the day (not surprising given the condition of my room). When I pressed them and said that it was really imperative that someone come up to my room they said they would send someone up. By the time I got back from the city around 3:00pm nobody has cleaned the room. When I went down to talk to them, the staff didn't apologize but said they would send someone down later. I just got back to the room again and it's about 10:00pm and the room still hasn't been cleaned. The staff was super unhelpful during my stay and I would not recommend staying here.