Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical

Very huge unit, very clean, complete kitchenware, definitely recommended!!

The location and Apt are amazing; Wi-Fi in the rooms a bit slow. Breakfast is not that good, but not bad. Staff and nice and friendly. The only thing is I stayed there for 10 days, they never vacuumed the room or clean it properly. Overall, I highly recommend

The room was huge, the sofa had holes, and it was old. They need to upgrade the design and the furniture of the room. The bed was comfy. They don’t provide water and toothbrush for their guests. They have limited food for their breakfast. Our stay was fine.

Worst hotel evererrrr!!! Dont go there please please you will waste your money. And btw let me start by saying there are no wifi in the room and when i called them to tell them about that they said there is nothing they can do to fix!! Hahahah Lets start by saying i traveled the world but this is probably the worst place i have been into , the only good thing about it is its location. Lets start by my experience with checking in, so i am a tourist and its my first time here in chicago , they asked me for a deposit of 500$ for my 2 weeks stay that was already paid in advance. I asked the receptionist “Marcos” if i can pay him in Cash the full amount he refused and then he told me he doesn’t accept cash in the hotel , since i am visitor and a tourist i did not have a debit card but my brother and father are a US citizen so i asked him if he can cooperate with me since i came for a very long flight of 24 hours and if he can hold the deposit in cash for a few hours until my brother comes in and give him his debit card. He refused and he said that i should wait until my brother come at 9 pm to check me in. I begged him to understand from a humanity pov that we are very tired and my mother is sick he still refused i even asked him to put one of my credit card on hold and then he threatened me that if he does that then my brother has until 7 pm to come and give his debit card , if he is later than 7 pm then he will have security come to our room throw our stuff out and kick us out and he will cancel our paid reservation!! I was treated in the worst possible way a tourist can be treated and even though my full stay was paid in advance he treated me like i am kind of a thief , i just asked him to cooperate and be patient with me until my brother finishes work and come to provide his card!! I even offered double amount in cash as a deposit! And i was threatened to be kicked out of the room i fully paid for? What kind of service and attitude is that? I am in the country of human rights and i am treated in a very disrespectful way, is it because i am a tourist? Is this how you welcome a tourist?