De Hug Hotel & Residence Reviews

Response from Property: Thank you for choosing to stay at our hotel and we apologize for the inconvenience you experienced. The hotel has coordinated with the relevant staff and provided an understanding, including improving our work to be more thorough. However, we would like to clarify two important points: 1. The hotel sincerely apologizes for the poor coordination that day, so we gave you a room without checking the room condition. (It was a long holiday and festival in the province, where the housekeepers worked hard for several days in a row, so mistakes may have occurred. We accept the mistake and sincerely apologize to you.) However, the average time it takes to clean a room and wet the bathroom by one housekeeper is about 20-40 minutes per room, depending on the room size and details in the room. For rooms that need to be cleaned urgently, if a guest has already checked in, the hotel will mobilize 2-3 housekeepers and other staff per room to expedite cleaning and send the guest to check in faster. Therefore, if you have any questions about the time it takes to clean the bathroom, mobilizing 3 staff will not take long. 2. In the case that the parking lot in the hotel area is full, which may happen to some extent, it depends on several factors: the rooms are quite crowded and each room may have quite a few private cars that day. In front of the hotel on both the left and right, cars can be parked with the hotel's CCTV cameras and security guards. In the case of other customers' cars following later and parking in the hotel, the hotel has checked and asked the relevant staff. The area is a free space for cars in the hotel to make a U-turn. However, the cars that came later did not know and parked without the security guard explaining the facts to the guests. The hotel accepts this mistake and has instructed the relevant department to be careful, take care of, and explain to the customers to make them understand. (I would like to confirm that the hotel has a policy of providing equal service to all customers.) I apologize for the mistake and accept it to fix, improve, and develop further.