Historic Plains Hotel

Location is ideal if you are a tourist, but we had a ton of issues regarding the cleanliness of the rooms. If it weren’t for the cleanliness issues, we would have had a perfect stay. But the cleanliness issues made our stay very uncomfortable. When we first checked in, they put us in room 320. There were hairs on the pillows and bedspread so we told the front desk, and they moved us to room 520. In 520, the bed looked cleaner but there were hairs in the tub, pee splatters on the toilet seat, and one of the hand towels was dirty. We put the dirty hand towel on the ground because we didn’t want to use it. Before we left for dinner that night, we told the front desk about the issues in the new room, and they told us that they would have housekeeping clean the bathroom/sink area while we were out at dinner. When we returned from dinner, we were told that they had cleaned the room up for us. When we got back to the room, we saw that the pee splatters had been wiped off the toilet seat; however, there was still hair in the tub AND they had hung the dirty towel that we had placed on the ground back up on the towel rack….at this point, it was later in the evening and I didn’t feel like going back to the front desk and potentially moving all of our stuff to a THIRD ROOM. So we decided to just get through the night, go to sleep, and try to get compensation in the morning for all of the issues we have had. In addition to The cleaning issues, we also couldnt use the TV in our room. When I was checking out in the morning (on Saturday), I told a new front desk person about all the issues we had the day before. I was told that I had to call back on Monday or Tuesday, when the manager would be in, to see if I could get refunded for any or all of my stay. I was charged full price for the room and they apologized for the issues, but told me that they couldn’t do anything because the manager wasn’t in. It’s a shame because the hotel is beautiful and historic, but the rooms dont appear to be cleaned regularly or at all. We did not tip the housekeeping staff for the first time ever because the room was not clean. Like I said, if it weren’t for the cleaning issues, the stay would have been fine. But the cleaning issues made for a very uncomfortable stay. The fact that we were charged full price for a very uncomfortable stay was extremely infuriating on top of everything else.

This was a very dirty hotel with minimal staff. I believe most guest were low-income extended stay customers so housekeeping was never to be found. Hallway carpets and public areas were filthy. The hotel is a very questionable part of downtown Cheyenne. We won't stay there again.

Not very clean, but in a great location. I would strongly advise against staying here if you're a single woman. General manager (who is married) aggressively pursues women and doesn't take no for an answer. Recently had several female employees quit because of his behavior.

This hotel is disgusting. Pictures on line look absolutely nothing like real life. They must’ve been taken in the early 90’s when it was remodeled and hasn’t been deep cleaned since. They charged my card an extra $200 cleaning fee because my room “smelled like smoke”. The entire hotel smelled like an ashtray straight out of a dive bar. Avoid at all costs. You’re better off sleeping in your car. I’ve tent camped with better accommodations.

I am totally blown away anybody could give this run down dirty hotel anything but a one star. I get that is a historic hotel but the room be had looked worse than any third world hotel that I have ever stayed in. The staff that supposedly running this place have no business running anything. Unless you love dirt and dysfunction please don’t stay here.

The staff, The Best. Has a nice bar, quiet clean rooms, and a soon to be open restaurant. Cheyenne is a loud city. But the folks here keep thing on the down low. This isn't a fancy hotel. But considering it's over 100 years old, I love the original floor tiles and rustic west feel. The prices a fairly decent too! These folks have taken good care of us. I highly recommend visiting the Historic Hotel.