To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.2
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All reviews(113)
Positive reviews(16)
Reviews with photos/video(2)
Friendly owner(5)
Awesome stay(4)
Convenient location(4)
Negative reviews(1)
rosssandra
Standard Room with Double Bed
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Excellent efficient service throughout very comfortable bed and pillows ! Would highly recommend to stay here if shopping or eating out very central for everything
Guest User
Standard Room with Double Bed
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Reception greeting was very friendly and we were looked after well.
Big TV with screen sharing for film / TV watching was great.
Excellent location.
Guest User
Standard Room with Double and Single Bed
Stayed in Jul 2024
Family
5 review
4.2/5
Very Good
Posted on Aug 23, 2024
No parking, city carpark not easily accessible after shopping hours, and quite expensive.
Guest User
Standard Room with Double Bed
Stayed in Feb 2024
Travel with friends
10 review
3.2/5
Posted on Apr 1, 2024
Asked for housekeeping to be done when we left the hotel. The only thing done was new teabags were placed in the room and new towels were put in. The bed was not made, the room was not tidied, new mugs and glasses were not put in the room. Very disappointing. Called twice but reception was busy, so we settled for a room that had not been attended to properly. Disappointing.
Raymond
Standard Room with Double Bed
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Excellent hotel only had breakfast which was buffet style and plenty of it .Friendly staff and close to loac ammenities . No parking available so we used Tescos 2 nights £25.
Guest User
Standard Room with Double and Single Bed
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 16, 2023
Wonderful experiences. Stuffs is professional and friendly. Location is easy to go everywhere.
Señorita Feliz
Standard Room with Double Bed
Stayed in Dec 2022
Travel with friends
2 review
4.5/5
Great
Posted on Mar 2, 2023
Excellent location, a group of friends traveled to Chester together and booked different hotels and Airbnb and it turned out this hotel was the best among us. However if you are looking for nice view this is not the right hotel for you- you can only see car park driveway from the window.
Nicholas Loo
Superior Room with Double Bed
Stayed in Jul 2023
Couples
19 review
4.2/5
Very Good
Posted on Sep 24, 2023
The hotel location is good and just 5 minutes walking distance to the tourist spot.
Guest User
Standard Room with Double and Single Bed
Stayed in Oct 2023
Family
1 review
1.5/5
Posted on Nov 27, 2023
Very poor hotel. Very bad experience here
Paul
Executive Room with Queen Bed
Stayed in Nov 2022
Couples
2 review
3.5/5
Posted on Dec 31, 2022
Not upto the same standards of other Leonardo hotels that I’ve stayed in
Had to get additional heater for the room and corridors were very cold
Food poor and lack of choice with drinks, ran out of most common drinks
Guest User
Superior Room with Double and Single Bed
Stayed in Jun 2022
Couples
4 review
5.0/5
Outstanding
Posted on Jul 16, 2022
Reply love staying at the lenardo hotel in chester i come up now and then from london to see my partner and it really is perfect the staff are amazing the room is clean cool and quite very good place to relax
KAH MUN
Standard Room with Double Bed
Stayed in Apr 2022
Business travelers
33 review
4.7/5
Amazing
Posted on Jun 10, 2022
need a bit of walk from the main station, super new and every thing is so good I'll come back again
Anonymous User
Standard Room with Double Bed
Stayed in Aug 2023
Business travelers
26 review
5.0/5
Outstanding
Posted on Sep 30, 2023
The location in the city center is good and there are many restaurants. Chester is a beautiful small town that is not well-known in China.
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Guest User
Standard Room with Double and Single Bed
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Good service, rich breakfast
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Guest User
Standard Room with Double Bed
Stayed in Apr 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 6, 2023
The location is excellent, there are several good restaurants and bars downstairs, and it is very convenient to walk to the main attractions. The breakfast is great, the room is clean and spacious, and the staff are warm and friendly. If I go to Chester again, I will stay here again.