Guest User
August 5, 2024
The booking was not pleasant as we have mention that we wanted a non-smoking rooms but at the check-in we are told that smoking rooms was assigned.
However holiday-inn team are great, even the hotel is booked at 100%, they are able to work something out and provide the non-smoking room.
Booking via Trip.com is not 100% guarantee of the room that we wanted, thus please check with hotel each time booking is made, as Trip.com DOES NOT ensure anything as they mention this kind of request we will need to talk to the hotel directly since Trip.com does not have any access to talk to the hotel.