The Raintree, St. Mary’s Road

1) Immediately on booking, was asked by the Hotel to do an online check in providing KYC docs - so that on arrival at hotel, room allocation will be smooth and speedy Sadly, Mr. Dhanush at the FO insisted that we go through the whole KYC formalities once again - when asked what happened to the on-line check in, he had no reply. All he was interested in doing was to peer into his computer screen, muttering something under his breath. The scanner that he was trying to use to get a copy of our KYC docs was not working - more delay. His colleague standing next to him was most reluctant to help him out. Took us all of 20 + minutes to get a room allotted. 2) The room was booked for 2 adults. Only 1 bath towel + 1 hand towel was provided. The bath towel had an ugly red stain in one corner - obviously either unwashed and recycled or improperly washed. The shampoo and bath gel containers were EMPTY. Other toiletries normally found in bathrooms were missing. Had to complain few times to Housekeeping and Front Office with little effect. Only a threat of a GOOGLE review of the pathetic state of affairs in the hotel brought instant redressal of the various shortcomings. The lady looking after Housekeeping has an excuse for every shortcoming - laundry is outsourced, room boys not diligent in doing their jobs, blah blah blah 3) The swimming pool, that was to open at 6am, required a complaint to the FO before an unwilling staff came to open the pool. The tap to operate the shower was dysfunctional. No towels are provided. No bath gel to wash off the pool water chemicals was provided. WHAT A COME DOWN FOR A HOTEL THAT ONCE BOASTED OF SUPERIOR FACILITIES THAT ATUALLY WORKED!!!!

The staff are warm and friendly the environment is very beautiful the amenities perfect. One couldn’t ask for more

Hotel looks lovely and on the surface seems like a high quality hotel. But the service was seriously shambolic. They didn't provide hand towels in the room, we had to ask several times for them before they finally appeared. The breakfast was bizarre - noone manning the coffee station but you weren't allowed to serve yourself (it was just a push button machine). No decaffeinated tea or coffee. It took ages to receive the love station food even though the breakfast room wasn't even 1/4 full as we were very early. They agreed to book us a taxi but on reconfirmation they had no record of it, so they tried to persuade us to instead use the hotel charter vehicle for 4x the price! It's a shame, for the price we expected better service and less chaos.

Stayed for three nights and enjoyed every bit of it. Age of hotel is showing but service still excellent !! Breakfast was outstanding. Will stay again, no doubt.