axaocean axaocean
July 7, 2022
Service was excellent
Facilities was good.
Food was superb especially the breakfast
Unfortunately, the booking i made through Trip ,com was not relayed to the hotel. When i checked in to the hotel, there was no reservation of my record there. I had to contact a friend of mine who knew the manager there to resolve the issue. As a result, i have to wait 1.5 hours at the lobby. It is quite a bad experience. In future, i will contact the hotel directly rather than going through a third party.