Home Inn (Chengdu Xinnanmen Metro Station) Reviews

Response from Property: Dear guest, thank you for your detailed review, and we also give you a thumbs up! Thank you for liking our hotel so much, and also for sharing your stay experience with everyone. We will work harder to convey warmth to every guest who comes to our hotel. With an attitude that never forgets our original intention, we welcome your next stay!

Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!

Response from Property: Dear guest, hello! Thank you very much for staying at Home Inn Xinnanmen Subway Station and commenting on us! It is very regrettable that your comment shows that the hotel is not very satisfactory to you. We will work hard to improve our hardware facilities and service quality. We look forward to your next stay to bring you a different experience. I wish you a happy life! Happy every day!

Response from Property: Dear guest, thank you for taking the time to give us a fair evaluation. We will continue to work hard to ensure the quality of environmental hygiene and look forward to your visit again, which will provide us with opportunities for further improvement.

Response from Property: 尊敬的賓客您好！ 非常感謝親與我們分享您的入住體驗，為您出行提供高質量高服務的休憩環境，是我們義不容辭的事情，您的鼓勵是我們前進的動力，期待與您下次在如家來一場完美的邂逅！

Response from Property: 敬的賓客您好，非常感謝您抽出時間給予我們細心的評價！愛自己住如家，因為您的厚愛，我們的生活會更加精彩！有一種踏實，是您的心中有我的名字！當天邊那顆星星出現，您可知是小如又開始想念您了！與您相遇，相識在如家，真的好幸運呢！祝您生活愉快！

Response from Property: Many apologies for not living up to your expectations. The size and layout of our rooms may vary depending on the type of room. However, we always strive to provide the highest quality of service and guest experience. If you require additional electrical outlets to charge your devices, please inform our front desk staff, and we will do our best to accommodate your needs. Additionally, there are many convenient stores and local eateries nearby for guests to purchase necessities and sample local cuisine. We hope you enjoy a comfortable and convenient stay with us. If you have any other questions or needs, please don't hesitate to ask our front desk staff.

Response from Property: Dear customer, we are very sorry for the unpleasant experience you had during your stay. We are deeply sorry for this, and try to investigate and take measures. When you arrived at the hotel, the hotel had no vacant rooms for the time being. The first owner's rights and interests on Ctrip should be determined according to the actual situation of the hotel, so there was no room for you at that time, so we could only help you deposit your luggage at the front desk. We are very sorry and we will continue to improve our systems and processes to ensure that such errors do not occur again.In addition, we have investigated the issue you mentioned that someone tried to break into the room. According to our findings, it was a cleaning lady who knocked on your door in an attempt to perform normal housekeeping. Because of poor language communication, she did not get your understanding, which resulted in misunderstanding. We have educated her and asked her to confirm whether there are guests in the room before cleaning the room so as to avoid similar incidents happening again. We apologize for this,And guarantee that such incidents will not recur. Finally, on the issue of room cards, if there are more than one guest, two keys should be provided to ensure that you can enter and leave the room and use the facilities freely. We apologize if you only received one key during your stay. We will continue to improve our service processes to ensure a better experience for you. Once again, we offer our sincerest apologies and thank you for providing feedback to help us improve our service. If you have any other questions or needs!

Response from Property: Dear Guest: Thank you for choosing to stay with us and for taking the time to leave us a valuable review. We take our guests' stay very seriously and are deeply sorry for the hard beds and uncomfortable pillows you mentioned. The beds and pillows have been checked and replaced. If you have any questions or needs during your stay, please feel free to call the front desk via the landline in your room. Our front desk staff is available 24 hours a day and will be happy to help you. Give us a chance to apologize. Looking forward to your next stay.

Response from Property: Dear guest, thank you very much for taking the time to give us a good comment! Love yourself and live like home, because of your love, our life will be more exciting! There is a kind of steadfastness, because you have my name in your heart! When the star appears, do you know that Xiao Ru begins to miss you again! It's really lucky to meet you and know each other at home! Wish you a happy life!

Response from Property: Dear guests, thank you for your support, we always believe that good reputation is recommended from the most sincere satisfaction of the guests, detail service has been our focus for a long time, it is our pleasure to provide you with warm service. Look forward to your visit again, I wish you all the best, everything wins meaning!

Response from Property: Dear Guest,Thank you very much for your review. We are glad that you are satisfied with our hotel. We strive to provide the best service and convenient facilities to ensure that you have a pleasant experience here.Regarding the location and laundry room you mentioned, yes, our hotel's location is extremely advantageous, and it is very close to the train station, where you can easily access anywhere in the city. Our laundry room is also freely available for guests to use, and we hope you will feel at home here and be able to conveniently rest and wash clothes.Thank you for choosing our hotel, we look forward to your next visit!

Response from Property: Thank you for your review of our hotel, we value each and every guest's opinion. There are indeed many shops and restaurants around our hotel, making it convenient for you to shop and dine.We apologize for the inconvenience caused by our staff's limited English language skills. We have implemented a basic English training program for our employees to better assist international guests. We also utilize WeChat to communicate with guests. We hope that our services have made your stay here comfortable and enjoyable.

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel; please forgive us for not being able to give you a comfortable stay. Your valuable opinions are very important to us, and we will accept them with an open mind. Our hotel also has a new larger room, the room is a new style, very spacious, oh, the price is more affordable, next time you can see the room before checking in. If you have any problems during your stay in the hotel, you can dial "0" directly to the front desk. The front desk is on duty 24 hours a day and will try to solve the problem for you. If you come here next time and wish to book this hotel again, give us a chance to apologize and let us provide you with better service. Looking forward to visiting again!