Yanqi Boutique Hotel (Chengdu Chunxi Road Jiuyan Bridge) Reviews

Response from Property: Dear guest: Thank you very much for choosing our accommodation and taking the time to share your stay experience. We deeply apologize for the room condition you described, which clearly did not meet the quality of service we expected to provide to you. We are very sorry about the cleaning issues you mentioned from the ceiling to the floor, as well as the leaking and moldy shower area, white liquid residue, and liquid dripping marks on the panels near the bed. These issues should not have happened, and we sincerely apologize for this. We understand that this is a very unpleasant experience for you, and we have an undeniable responsibility for it. We attach great importance to the feedback you mentioned regarding the issue of guests renting by the hour. We will immediately conduct a thorough inspection and cleaning of the room to ensure that all areas meet our hygiene standards. At the same time, we will also strengthen the management of hourly rental services to ensure that all guests comply with our regulations and maintain the cleanliness and hygiene of their rooms. We have arranged a professional repair team to urgently repair the leaking toilet and will conduct a comprehensive inspection of the room to ensure that there are no other potential issues.We are well aware that this stay did not meet your expectations, and we will strengthen employee training to enhance their service awareness and sense of responsibility, ensuring that similar issues do not occur again. We sincerely apologize for any inconvenience caused and thank you for your feedback. We look forward to your next stay and have the opportunity to provide you with better service. If you have any questions or need further assistance, please feel free to contact us at any time. Wishing you all the best!

Response from Property: Thank you very much for your praise. Your words are like the moving notes that play the melody of our service. Xiaoqi and my friends are very happy to receive your recognition. We cannot do without your support and encouragement in our growth. We will definitely continue to work hard to provide you with more considerate services. We look forward to seeing you again. Thank you! I wish you a happy life, peace and health.

Response from Property: Dear guests: We are glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!

Response from Property: Dear guest: Hello, we are very sorry for the unpleasant stay experience you had. We have always been committed to providing guests with a home away from home service experience. If you need additional daily guest supplies, you can call the front desk for help. We will also serve you as soon as possible. For some staff's service attitude issues, we have conducted a staff meeting and self inspection and self correction to adjust and optimize. We hope to gain your understanding and continue to improve. We apologize again and hope that it will not affect your happy trip to China. Wishing you all the best!

Response from Property: Dear distinguished guest, thank you for staying at Chengdu Guilaiqi Hotel! Xiaoqi and my friends are very happy to receive your recognition. We cannot do without your support and encouragement in our growth. We will definitely continue to work hard to provide you with more considerate services. We look forward to seeing you again. Thank you! I wish you a happy life, peace and health!

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!

Response from Property: 尊敬的賓客：很高興您在酒店和您的朋友們度過了一個美好的假期，您的點評是對我們 服務最佳的肯定與鼓舞。我們還有很多優惠活動，請您繼續關注我們，歡迎您再次光臨！

Response from Property: Dear guests, your affirmation is like the warm sun in winter, warming our hearts. We will do our best to continue this beauty. Guilaiqi Hotel looks forward to working with you again and wishing you a happy life and everything goes well.

Response from Property: Dear guests, your affirmation is like the warm sun in winter, warming our hearts. We will do our best to continue this beauty. Guilaiqi Hotel looks forward to your visit again and wish you a happy life!

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!

Response from Property: Dear guest: Hello, thank you very much for taking the time to provide us with feedback. We deeply apologize for your stay experience this time. We attach great importance to the service attitude of the front desk staff and will immediately investigate and strengthen training to ensure that every employee can serve guests with a warm and friendly attitude. There is a problem of smoke odor in the lobby, and we will strengthen management and supervision to ensure strict enforcement of smoking bans and create a fresh and comfortable environment for guests. We deeply apologize for the poor ventilation in your room. We will consider renovating the room or adding air purification equipment to improve ventilation and air quality.I am glad to hear that you are satisfied with our cleaning lady. Her friendly attitude is a valuable asset to our hotel. We will encourage all employees to learn from her and provide more warm service to customers. Thank you again for your feedback. We will continue to strive to improve our service quality and hope to have the opportunity to serve you again. Wishing you all the best!

Response from Property: Thank you very much for your praise. Your words are like the moving notes that play the melody of our service. Xiaoqi and my friends are very happy to receive your recognition. We cannot do without your support and encouragement in our growth. We will definitely continue to work hard to provide you with more considerate services. We look forward to seeing you again. Thank you! I wish you a happy life, peace and health.

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!

Response from Property: Dear guest: Hello, Xiaoqi attaches great importance to your feedback. We take the room ventilation issue you mentioned very seriously. I'm sorry for the uncomfortable experience you had. We will check the ventilation system of the room as soon as possible and take measures to improve air circulation. At the same time, we will strengthen the cleaning work of the room to ensure a fresh odor. Thank you for your valuable feedback. Your satisfaction is our greatest pursuit, and we hope to bring you a better experience next time! Wishing everything all the best!