Hampton by Hilton Chengdu Waishuangnan Guest Reviews
9.2/10
Very Good
1821 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities9.1
Service9.2
Cleanliness9.3
Filter by:
Sort by:
All reviews(1821)
Positive reviews(1769)
Reviews with photos/video(157)
Delicious breakfast(376)
Friendly front desk staff(251)
Classy environment(241)
Many amenities(152)
Convenient for shopping(62)
Tasty restaurant(15)
Garden view(10)
Delicious buffet(10)
Negative reviews(52)
MikeWong
Cozy Room (2 Beds)
Stayed in Jul 2023
Family
100 review
10.0/10
Outstanding
Posted on Sep 26, 2023
close to many restaurants. clean and quiet. nice breakfast
Response from Property: Dear guests, I am very happy that you can stay at the Hampton by Hilton Chengdu Wai Shuangnan Hotel and give you a good comment. As a beacon brand of mid-to-high-end hotels in China, Hampton by Hilton has been working hard to do better. I also hope that your journey will be better with the company of Hampton by Hilton. I'm Andy. I'm looking forward to your arrival again.
PETER
Cozy Queen Room
Stayed in Oct 2022
Business travelers
5 review
10.0/10
Outstanding
Posted on Nov 7, 2022
The underground parking wasn’t the best because it looked a bit dirty so I was thinking my dream of having an amazing sound sleep in a hotel like Hilton was dashed but to my surprise, The environment right from the reception and up to the room was superior. The next morning, Though I rushed having a bit of breakfast, the food was sumptuous and the waitresses were nicely dressed and offered unique services. In all I enjoyed my stay . I recommend for all other foreigners.
Response from Property: 親愛的朋友您好!感謝您此次入住成都外雙楠希爾頓歡朋酒店,外雙楠店地處武侯區晉陽路,鄰近大型商城龍湖金楠天街,看到此次入住給您留下了美好的回憶,歡小朋心裏真的是萬分激動呢~歡小朋會一直秉持“友善、可靠、關懷、周全”的歡朋精神服務每一位客人,十分期待您的再次入住------活潑可愛的歡小朋
Thishen Naidoo
Cozy Queen Room
Stayed in Jun 2022
Solo travelers
6 review
6.5/10
Posted on Jul 7, 2022
Really great hotel, clean and modern. Food is good. Basic gym and laundry facilities available. Super convenient opposite a shopping mall. However, the road works made it very difficult for cab hailing and crossing the street.
Nevertheless, it was a pleasant stay.
Response from Property: 親愛的客人您好,感謝您下榻成都外雙楠希爾頓歡朋酒店,非常抱歉因為一些小插曲給您入住帶來了不愉快的體驗。歡小朋一直抱着真誠的態度對待每一位遠道而來的朋友,不知小夥伴們是哪一塊還未做到完善,我們非常希望您的具體建議或意見哦。也期待您再次光臨能看到我們的努力改變。—— ——勤勤懇懇的歡小朋
Pudongluansongquan
Cozy Queen Room
Stayed in Mar 2025
Solo travelers
4 review
7.2/10
Posted on Apr 14, 2025
There is a construction site downstairs. It starts "ding ding ding" at 8 o'clock in the morning every day. The service and hardware are okay, but the noise from the construction site is frustrating... I hope the business will inform the guests truthfully in advance after the customers book a room.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hampton by Hilton Chengdu Waishuangnan! We sincerely apologize for the unpleasant experience caused by the noise from the subway construction. The subway construction is a municipal construction. Today's inconvenience is for tomorrow's convenience. Although we cannot control the time of external construction, we have rooms that are not facing the street. If the room capacity allows, we can change or upgrade the room type for you. Thank you very much for your affirmation of our hardware and services. We will continue to work hard to improve the quality and look forward to your next stay.
Guest User
Cozy Queen Room
Stayed in Jan 2025
Travel with friends
21 review
8.5/10
Very Good
Posted on Feb 28, 2025
The environment is OK, the transportation is convenient, and the service attitude is good. The room is not too big or too small, and the bedding is very comfortable and easy to sleep. I have stayed here many times, and the breakfast is as good as always, with rich and delicious Chinese and Western styles.
Original TextTranslated by Google
Response from Property: Dear friends: Thank you for choosing Hampton by Hilton Chengdu Waishuangnan. It is our greatest pleasure to receive your recognition. If you are satisfied with the hotel, we look forward to your five-point praise~~ Waiting for you
Guest User
Deluxe Queen Room
Stayed in Jan 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on Feb 13, 2025
The hotel has good service attitude, nice style, complete facilities, a large lobby, good service from the front desk staff Pineapple and Lemon, very considerate, and quick check-in. The room is clean, tidy and comfortable.
Original TextTranslated by Google
Response from Property: 感謝您的好評,一句祝福,濃縮着真摯的情感,猶如芳香四溢的美酒,恰似柔潤馨香的春風,一份感動,一份甜美,一份陶醉,一份深情,濃郁成這千絲萬縷的情愫,盪起心海漣漪重重,謝謝你,親愛的朋友。讓我將這濃郁的情感嵌入熒屏,捧出一顆心的真誠祝福。願快樂與幸福永遠相伴朋友你的每一天!期待與你再次相遇--------可愛的歡小朋
Guest User
Joy Family Room
Stayed in Dec 2024
Couples
1 review
10.0/10
Outstanding
Posted on Feb 2, 2025
The room is very nice, the facilities are complete, the service is impeccable, Hilton's benchmark, I will come again next time, very welcoming and warm
Facilities: good
Sanitation: clean
Environment: very beautiful
Service: good
Original TextTranslated by Google
Response from Property: 親愛的朋友:非常感謝你在新春佳節之際選擇成都外雙楠希爾頓歡朋酒店,感謝您的好評,一句祝福,濃縮着真摯的情感,猶如芳香四溢的美酒,恰似柔潤馨香的春風,一份感動,一份甜美,一份陶醉,一份深情,濃郁成這千絲萬縷的情愫,盪起心海漣漪重重,謝謝你,親愛的朋友。讓我將這濃郁的情感嵌入熒屏,捧出一顆心的真誠祝福。願快樂與幸福永遠相伴朋友你的每一天!期待與你再次相遇--------可愛的歡小朋
Guest User
Cozy Queen Room
Stayed in Oct 2024
Business travelers
3 review
3.0/10
Posted on Nov 22, 2024
I chose this hotel for the brand Hampton, and booked it for 399. It's not expensive but not cheap either. I was shocked when I entered the room. The actual experience was just like a shabby hotel, like a 100 room. The ceiling was peeling, the wall coverings were peeling, and they still sell rooms like this. I don't know where the brand value of Hampton by Hilton is reflected. The carpet looked dirty, and the TV was small and couldn't be projected. It was the worst experience I've ever had in a hotel. The worst thing was that there were bugs in the vegetables for breakfast. I still feel sick when I think about it now. I will never consider this brand again! ! ! !
Original TextTranslated by Google
Response from Property: Dear friend, hello! I am the lovely Huan Xiaopeng. I am sorry that I failed to leave you with good memories during this short time together. Huan Xiaopeng sincerely says to you: Sorry! At the same time, thank you very much for sharing your feedback frankly. Regarding hardware and other issues, the hotel has also experienced 8 years of ups and downs. We are currently renovating it. Xiaopeng also looks forward to letting everyone experience a different us after that; at the same time, we have always attached importance to food safety and hygiene. Regarding the breakfast problem you encountered, we will also do a good job in verifying and rectifying this aspect in the future, so that we can examine our work more deeply. There are always some ups and downs behind every growth. It is precisely because of these ups and downs that Xiaopeng can do better and better. I believe that the next time you go "home", you will definitely see a different Xiaopeng--the diligent and motivated Huan Xiaopeng
Guest User
Cozy Queen Room
Stayed in Sep 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Oct 31, 2024
The hotel stay experience is very good, the room is very bright, clean and tidy, the hotel is very good
Facilities: very good
Sanitation: very clean
Environment: good, opposite is Longhu Paradise Walk
Service: great, especially the front desk hj and lsx
Original TextTranslated by Google
Response from Property: Thank you for your good comments. A blessing condenses sincere emotions, just like fragrant wine, just like the soft and fragrant spring breeze, a touch of emotion, a sweetness, an intoxication, a deep affection, concentrated into this intricate emotion, stirring up ripples in the heart. Thank you, dear friend. Let me embed this rich emotion into the screen and offer a sincere blessing from the heart. May happiness and joy accompany you every day! Looking forward to meeting you again - lovely little friend Huan
Guest User
Cozy Queen Room
Stayed in Sep 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Oct 31, 2024
The hotel service is quite considerate. The front desk hj and mld are quite enthusiastic. There are notes on the wall of the room. The breakfast is quite rich and there are quite a lot of varieties. The hygiene is also OK. It is worth recommending
Original TextTranslated by Google
Response from Property: Thank you for your good comments. A blessing condenses sincere emotions, just like fragrant wine, just like the soft and fragrant spring breeze, a touch of emotion, a sweetness, an intoxication, a deep affection, concentrated into this intricate emotion, stirring up ripples in the heart. Thank you, dear friend. Let me embed this rich emotion into the screen and offer a sincere blessing from the heart. May happiness and joy accompany you every day! Looking forward to meeting you again - lovely little friend Huan
Guest User
Cozy Queen Room
Stayed in Sep 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Oct 31, 2024
This stay at the hotel left a deep impression on me. The hotel is located opposite Longhu Tianjie and shopping is quite convenient.
Facilities: OK
Environment: Good
Service: The front desk staff hj and lsx provided very good service and enthusiastically brought me water
Hygiene: Good
Original TextTranslated by Google
Response from Property: Thank you for your good comments. A blessing condenses sincere emotions, just like fragrant wine, just like the soft and fragrant spring breeze, a touch of emotion, a sweetness, an intoxication, a deep affection, concentrated into this intricate emotion, stirring up ripples in the heart. Thank you, dear friend. Let me embed this rich emotion into the screen and offer a sincere blessing from the heart. May happiness and joy accompany you every day! Looking forward to meeting you again - lovely little friend Huan
Yuanyangguo
Cozy Queen Room
Stayed in Sep 2024
Travel with friends
33 review
4.5/10
Posted on Nov 11, 2024
The location is OK, the hardware is average, the software is even more average, the overall service is indifferent, I often stay in Huanpeng, and this is the coldest one I have ever stayed in... Hygiene/service needs to be improved... Come on, Xiaopeng...
Original TextTranslated by Google
6/8
Response from Property: Dear friend, hello! I am the lovely Huan Xiaopeng. I am sorry that I failed to leave you with good memories during this short time together. Huan Xiaopeng sincerely says to you: Sorry! At the same time, thank you very much for sharing your feedback frankly. Regarding hardware and other issues, the hotel has also experienced 8 years of ups and downs. We are currently renovating it. Xiaopeng also looks forward to letting everyone experience a different us after that; at the same time, we have always attached importance to the enthusiastic service of every employee. Regarding the problem of indifference to service you raised, we will also do a good job in verifying and rectifying this aspect in the future, so that we can examine our work more deeply. There are always some ups and downs behind every growth. It is precisely because of these ups and downs that Xiaopeng can do better and better. I believe that the next time you go "home", you will definitely see a different Xiaopeng---the diligent and motivated Huan Xiaopeng
Aomanruwo
Guestroom (King bed)
Stayed in Mar 2025
Business travelers
21 review
10.0/10
Outstanding
Posted on Apr 25, 2025
Five-star reviews | Hilton Hotel: Impeccable luxury experience!
I just checked into the Hilton Hotel. From the moment I stepped into the lobby, I felt the unparalleled service and quality! I must give a full score and strongly recommend it to all travelers!
1. Thoughtful service, feel at home
The front desk staff is enthusiastic and professional. When checking in, they explain the hotel facilities in detail and ask about the needs attentively. Whether it is room service or restaurant concierge, every employee smiles and responds quickly, which makes people feel warm. Special mention to the lobby manager, who took the initiative to upgrade the room type and gave welcome drinks. The details are full of care!
2. The guest room is comfortable, with a sense of design and technology
The room is spacious and bright, and the bedding is so soft that you don’t want to get up once you lie down! The smart home system is easy to operate, the light and temperature can be adjusted with one button, and the sound insulation effect is excellent. The bathroom is separated into dry and wet, and the high-end toiletries and equipment are of full quality. Even the hair dryer is from Dyson! Open the curtains in the morning, and the city skyline is in full view, instantly curing the fatigue of business trip.
3. Rich food and beverages, top enjoyment for taste buds
The breakfast buffet can be called a "global journey on the tip of the tongue" - freshly baked muffins, Japanese sushi, French croissants, Chinese porridge... There are so many varieties that it's dazzling, and the ingredients are fresh. For dinner, we tasted the signature Wellington steak in the rooftop restaurant. The chef personally introduced the cooking details, and the Burgundy red wine was the finishing touch!
4. Complete facilities, suitable for both business and leisure
The gym is fully equipped and open 24 hours a day, and the spa is private and quiet. The most surprising thing is that the conference room is equipped with advanced equipment, the high-speed network is stable, and the business center provides support at any time, perfectly balancing business trips and vacation needs.
5. Excellent location
Located in the core area of the city center, it takes 5 minutes to walk to the subway station, and there are many high-end shopping malls and specialty restaurants around. The hotel also provides free shuttle buses to and from the airport, and the transportation convenience is perfect!
Summary: Whether it is a business trip or a family vacation, Hilton has demonstrated the true level of luxury hotels. From hardware facilities to soft services, every detail can stand up to scrutiny. Next time I come to this city, I will definitely choose here again! 🌟🌟🌟🌟🌟
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的好評和認可!我們一直以來都堅持為每一位入住的客人提供物超所值的個性化服務,從您辦理入住手續的那一刻起,我們都力臻在每一個服務細節上給每一位賓客體驗超值的入住享受,務求讓每一位客人能感受到滿意加驚喜的服務。完美的個性化服務,服務創造價值,這是我們永遠追求的目標,並將一直進行。我們將繼續努力,為您及更多客人提供更優質更貼心的服務。希望能給您的成都之行帶來美好感受,誠摯期待您的再次光臨!--------活潑的歡小朋
spyck
Superior Queen Room
Stayed in Mar 2025
Business travelers
7 review
9.5/10
Amazing
Posted on Apr 16, 2025
Efficient and convenient business hotel! The environment is pretty good, there is a lounge area in the lobby, the desk in the room is spacious, the network is stable, and it is suitable for office work. The breakfast is rich in variety, the check-out speed is also fast, saving time and worry, and the service is also very good. Like "Lemon and Strawberry"!
Original TextTranslated by Google
Response from Property: Hello, dear friends! Hampton by Hilton Chengdu Waishuangnan is a mid-range business brand under Hilton. Our core concepts are "friendly", "reliable", "caring" and "comprehensive". We are willing to hand over a cup of hot tea, a plate of snacks and a smile to every friend who is "going home" to eliminate your fatigue during the journey. We hope that you can feel our truest love on every journey - the friendly and caring Hampton by Hilton Chengdu Waishuangnan.
Wangyingchun1989
Cozy Queen Room
Stayed in Sep 2024
Business travelers
79 review
2.0/10
Posted on Oct 12, 2024
The front desk asked me to give a 5-star review. My profile picture was clearly a man, but they called me a lady. The construction downstairs of the hotel room was very noisy and affected my sleep. I suggest that you don't stay here in the next 5 years. The subway will take another 5 years to repair. There is such a ** front desk. You can't park at the door.
Original TextTranslated by Google
Response from Property: Mr. Wang: Hello! We have received your comments. We have also conducted a special investigation on the issues you mentioned. We would like to share the results of the investigation with you: 1. First of all, we would like to express our sincerest apologies for the adverse effects caused to you by the employee title: Sorry! It is true that due to our negligence, we did not express the gender clearly and accurately, but at the same time, you also insulted our employees because of this matter. We have repeatedly apologized to you for the gender name, but you have been scolding employees with uncivilized language, which has caused a psychological burden on employees. You are our valued customer, and we have not done enough. You are welcome to raise it in a reasonable way. We are willing to improve and enhance our shortcomings. If you also feel that the words at that time were too intense, our employees also hope to be respected and apologized. 2. The subway construction is a government action, and the hotel does not have more say. If you are sensitive to sound, our street-facing rooms are equipped with earplugs, or you can inform the front desk when you check in, and we will change you to an inward-facing room. The subway is in its fourth year this year. The official news is that it will be open to traffic in July 2025 next year, so it is not the wrong information you mentioned that will take another 5 years to repair. 3. The hotel entrance belongs to the municipal public road, and it is indeed impossible to park for a long time, but the hotel has two floors of underground parking lots, which are provided free of charge for hotel customers. If you have any other problems that need to be communicated and solved, you are welcome to contact us at any time~~ I am very sorry, Xiaopeng Huan