Hampton by Hilton Chengdu Waishuangnan

Hampton by Hilton Chengdu Waishuangnan Reviews

Hampton by Hilton Chengdu Waishuangnan

No.432 Jinyang Road, Wuhou District, Chengdu, Sichuan, 610000, ChinaView Hotel Details
Hampton by Hilton Chengdu Waishuangnan
Hampton by Hilton Chengdu WaishuangnanHampton by Hilton Chengdu WaishuangnanHampton by Hilton Chengdu Waishuangnan
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Hampton by Hilton Chengdu Waishuangnan Guest Reviews

4.5/5
Good
1849 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1849)
Positive reviews(1797)
Reviews with photos/video(174)
Delicious breakfast(348)
Friendly front desk staff(257)
Classy environment(238)
Many amenities(142)
Convenient for shopping(62)
Tasty restaurant(13)
Garden view(11)
Delicious buffet(10)
Negative reviews(52)
MikeWong
Cozy Room (2 beds)
Stayed in Jul 2023
Family
87 review
5.0/5
Outstanding
Posted on Sep 26, 2023
close to many restaurants. clean and quiet. nice breakfast
Response from Property: Dear guests, I am very happy that you can stay at the Hampton by Hilton Chengdu Wai Shuangnan Hotel and give you a good comment. As a beacon brand of mid-to-high-end hotels in China, Hampton by Hilton has been working hard to do better. I also hope that your journey will be better with the company of Hampton by Hilton. I'm Andy. I'm looking forward to your arrival again.
PETER
Cozy Queen Room
Stayed in Oct 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 7, 2022
The underground parking wasn’t the best because it looked a bit dirty so I was thinking my dream of having an amazing sound sleep in a hotel like Hilton was dashed but to my surprise, The environment right from the reception and up to the room was superior. The next morning, Though I rushed having a bit of breakfast, the food was sumptuous and the waitresses were nicely dressed and offered unique services. In all I enjoyed my stay . I recommend for all other foreigners.
Response from Property: 親愛的朋友您好!感謝您此次入住成都外雙楠希爾頓歡朋酒店,外雙楠店地處武侯區晉陽路,鄰近大型商城龍湖金楠天街,看到此次入住給您留下了美好的回憶,歡小朋心裏真的是萬分激動呢~歡小朋會一直秉持“友善、可靠、關懷、周全”的歡朋精神服務每一位客人,十分期待您的再次入住------活潑可愛的歡小朋
Thishen Naidoo
Cozy Queen Room
Stayed in Jun 2022
Solo travelers
6 review
3.2/5
Posted on Jul 7, 2022
Really great hotel, clean and modern. Food is good. Basic gym and laundry facilities available. Super convenient opposite a shopping mall. However, the road works made it very difficult for cab hailing and crossing the street. Nevertheless, it was a pleasant stay.
Response from Property: 親愛的客人您好,感謝您下榻成都外雙楠希爾頓歡朋酒店,非常抱歉因為一些小插曲給您入住帶來了不愉快的體驗。歡小朋一直抱着真誠的態度對待每一位遠道而來的朋友,不知小夥伴們是哪一塊還未做到完善,我們非常希望您的具體建議或意見哦。也期待您再次光臨能看到我們的努力改變。—— ——勤勤懇懇的歡小朋
Guest User
Guestroom (King bed)
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The room is quite big, and the nearby shopping mall is convenient to SKP. Takeaway can be delivered. There is a 24-hour butler. If you need anything, just tell us on WeChat. It is very convenient. It is worth recommending [Rose]
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Response from Property: Hello, dear friend! It is a pleasure to meet you at Hampton by Hilton Chengdu Waishuangnan. Your satisfaction is our driving force. We are willing to leave you precious memories of every trip in Chengdu. We are here waiting for you to "go home" - the consistent Hampton by Hilton Chengdu Waishuangnan.
Guest User
Cozy Queen Room
Stayed in Oct 2024
Business travelers
3 review
1.5/5
Posted on Nov 22, 2024
I chose this hotel for the brand Hampton, and booked it for 399. It's not expensive but not cheap either. I was shocked when I entered the room. The actual experience was just like a shabby hotel, like a 100 room. The ceiling was peeling, the wall coverings were peeling, and they still sell rooms like this. I don't know where the brand value of Hampton by Hilton is reflected. The carpet looked dirty, and the TV was small and couldn't be projected. It was the worst experience I've ever had in a hotel. The worst thing was that there were bugs in the vegetables for breakfast. I still feel sick when I think about it now. I will never consider this brand again! ! ! !
Original TextTranslated by Google
Response from Property: Dear friend, hello! I am the lovely Huan Xiaopeng. I am sorry that I failed to leave you with good memories during this short time together. Huan Xiaopeng sincerely says to you: Sorry! At the same time, thank you very much for sharing your feedback frankly. Regarding hardware and other issues, the hotel has also experienced 8 years of ups and downs. We are currently renovating it. Xiaopeng also looks forward to letting everyone experience a different us after that; at the same time, we have always attached importance to food safety and hygiene. Regarding the breakfast problem you encountered, we will also do a good job in verifying and rectifying this aspect in the future, so that we can examine our work more deeply. There are always some ups and downs behind every growth. It is precisely because of these ups and downs that Xiaopeng can do better and better. I believe that the next time you go "home", you will definitely see a different Xiaopeng--the diligent and motivated Huan Xiaopeng
Guest User
Cozy Queen Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 31, 2024
The hotel stay experience is very good, the room is very bright, clean and tidy, the hotel is very good Facilities: very good Sanitation: very clean Environment: good, opposite is Longhu Paradise Walk Service: great, especially the front desk hj and lsx
Original TextTranslated by Google
Response from Property: Thank you for your good comments. A blessing condenses sincere emotions, just like fragrant wine, just like the soft and fragrant spring breeze, a touch of emotion, a sweetness, an intoxication, a deep affection, concentrated into this intricate emotion, stirring up ripples in the heart. Thank you, dear friend. Let me embed this rich emotion into the screen and offer a sincere blessing from the heart. May happiness and joy accompany you every day! Looking forward to meeting you again - lovely little friend Huan
Guest User
Cozy Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 31, 2024
The hotel service is quite considerate. The front desk hj and mld are quite enthusiastic. There are notes on the wall of the room. The breakfast is quite rich and there are quite a lot of varieties. The hygiene is also OK. It is worth recommending
Original TextTranslated by Google
Response from Property: Thank you for your good comments. A blessing condenses sincere emotions, just like fragrant wine, just like the soft and fragrant spring breeze, a touch of emotion, a sweetness, an intoxication, a deep affection, concentrated into this intricate emotion, stirring up ripples in the heart. Thank you, dear friend. Let me embed this rich emotion into the screen and offer a sincere blessing from the heart. May happiness and joy accompany you every day! Looking forward to meeting you again - lovely little friend Huan
Guest User
Cozy Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 31, 2024
This stay at the hotel left a deep impression on me. The hotel is located opposite Longhu Tianjie and shopping is quite convenient. Facilities: OK Environment: Good Service: The front desk staff hj and lsx provided very good service and enthusiastically brought me water Hygiene: Good
Original TextTranslated by Google
Response from Property: Thank you for your good comments. A blessing condenses sincere emotions, just like fragrant wine, just like the soft and fragrant spring breeze, a touch of emotion, a sweetness, an intoxication, a deep affection, concentrated into this intricate emotion, stirring up ripples in the heart. Thank you, dear friend. Let me embed this rich emotion into the screen and offer a sincere blessing from the heart. May happiness and joy accompany you every day! Looking forward to meeting you again - lovely little friend Huan
Yuanyangguo
Cozy Queen Room
Stayed in Sep 2024
Travel with friends
31 review
2.2/5
Posted on Nov 11, 2024
The location is OK, the hardware is average, the software is even more average, the overall service is indifferent, I often stay in Huanpeng, and this is the coldest one I have ever stayed in... Hygiene/service needs to be improved... Come on, Xiaopeng...
Original TextTranslated by Google
6/8
Response from Property: Dear friend, hello! I am the lovely Huan Xiaopeng. I am sorry that I failed to leave you with good memories during this short time together. Huan Xiaopeng sincerely says to you: Sorry! At the same time, thank you very much for sharing your feedback frankly. Regarding hardware and other issues, the hotel has also experienced 8 years of ups and downs. We are currently renovating it. Xiaopeng also looks forward to letting everyone experience a different us after that; at the same time, we have always attached importance to the enthusiastic service of every employee. Regarding the problem of indifference to service you raised, we will also do a good job in verifying and rectifying this aspect in the future, so that we can examine our work more deeply. There are always some ups and downs behind every growth. It is precisely because of these ups and downs that Xiaopeng can do better and better. I believe that the next time you go "home", you will definitely see a different Xiaopeng---the diligent and motivated Huan Xiaopeng
Wangyingchun1989
Cozy Queen Room
Stayed in Sep 2024
Business travelers
79 review
1.0/5
Posted on Oct 12, 2024
The front desk asked me to give a 5-star review. My profile picture was clearly a man, but they called me a lady. The construction downstairs of the hotel room was very noisy and affected my sleep. I suggest that you don't stay here in the next 5 years. The subway will take another 5 years to repair. There is such a ** front desk. You can't park at the door.
Original TextTranslated by Google
Response from Property: Mr. Wang: Hello! We have received your comments. We have also conducted a special investigation on the issues you mentioned. We would like to share the results of the investigation with you: 1. First of all, we would like to express our sincerest apologies for the adverse effects caused to you by the employee title: Sorry! It is true that due to our negligence, we did not express the gender clearly and accurately, but at the same time, you also insulted our employees because of this matter. We have repeatedly apologized to you for the gender name, but you have been scolding employees with uncivilized language, which has caused a psychological burden on employees. You are our valued customer, and we have not done enough. You are welcome to raise it in a reasonable way. We are willing to improve and enhance our shortcomings. If you also feel that the words at that time were too intense, our employees also hope to be respected and apologized. 2. The subway construction is a government action, and the hotel does not have more say. If you are sensitive to sound, our street-facing rooms are equipped with earplugs, or you can inform the front desk when you check in, and we will change you to an inward-facing room. The subway is in its fourth year this year. The official news is that it will be open to traffic in July 2025 next year, so it is not the wrong information you mentioned that will take another 5 years to repair. 3. The hotel entrance belongs to the municipal public road, and it is indeed impossible to park for a long time, but the hotel has two floors of underground parking lots, which are provided free of charge for hotel customers. If you have any other problems that need to be communicated and solved, you are welcome to contact us at any time~~ I am very sorry, Xiaopeng Huan
Jalenxu
Cozy Queen Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 9, 2024
The hotel environment is good. It is convenient to eat at Tianjie opposite. I just called to inquire about the extension of my stay. Kevin and mld at the front desk have good service attitudes. Overall, it is worth staying.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Shengliqiaoranlailin
Cozy Queen Room
Stayed in Dec 2024
Travel with friends
39 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The hotel is in a very good location, opposite Longhu Paradise Walk, which has a wide variety of delicious food. The hotel front desk service is great, especially hj and lsx, the facilities are complete, hygienic, clean, tidy, and overall very good!
Original TextTranslated by Google
Response from Property: 親愛的朋友,你好!成都外雙楠希爾頓歡朋酒店是希爾頓旗下的中端商務品牌,我們的核心理念“友善”、“可靠”、“關懷”、“周全”,我們願意為每位“回家”的朋友遞上一杯熱茶、一碟小吃、一個微笑,為你消除旅途中的疲勞,願你在每次旅途都能感受到我們最真的愛----親切友好的歡小朋
Guest User
Cozy Room (2 beds)
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Facilities: Very complete. There is a gym on the 22nd floor. You can exercise in the morning. Very good. There is also a laundry room. Cleanliness: The guest room is very clean. I didn't even expect that there was no dust in the window slots. Very detailed. Environment: The location is very good. After the subway is repaired, there is a subway station at the door. It is accessible in all directions. There is also Qingshui River Park nearby. Service: It can be said that it is the style that a big-name hotel should have. Kevin hj at the front desk was very considerate and made tea. When I was about to leave, when I first arrived at the elevator door, he specially told me to register the license plate number. It felt like I was back home. Restaurant: The breakfast is delicious and there are many kinds of food.
Original TextTranslated by Google
6/9
Response from Property: Hello, dear friends! Hampton by Hilton Chengdu Waishuangnan is a mid-range business brand under Hilton. Our core concepts are "friendly", "reliable", "caring" and "comprehensive". We are willing to hand over a cup of hot tea, a plate of snacks and a smile to every friend who is "going home" to eliminate your fatigue during the journey. We hope that you can feel our truest love on every journey - the friendly and caring Hampton by Hilton Chengdu Waishuangnan.
Anonymous User
Cozy Queen Room
Stayed in Nov 2024
Other
4 review
2.7/5
Posted on Dec 7, 2024
There is a subway station under construction opposite, the noise is imaginable... I asked the front desk if I could change to a room that is not on the road, but they said that the room I booked online can only be on the road side... I thought I would just stay for one night... The air conditioner was blowing out that smell, I felt stuffy and wanted to vomit, and I had a headache... The subway was under construction for 24 hours, there was no rest time, for people with light sleep, it was a huge torture, it was almost dawn, I barely slept for two hours, and the noise from the subway under construction was even louder!!
Original TextTranslated by Google
Response from Property: Dear friend, thank you for choosing Hampton by Hilton Chengdu Waishuangnan. We are very sorry that this stay did not bring you a pleasant experience. The subway is indeed under construction outside the hotel and will be completed soon. If you have a light sleep, I suggest you choose the "Quiet" room type next time, which will be relatively quieter. The hotel is currently undergoing renovation and will soon appear in a new look. There will be no noise and facility problems at that time. I look forward to your next visit~~ I am very sorry, my dear friend.
Guest User
Cozy Room (2 beds)
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 28, 2024
The hotel environment is good, the hotel facilities are well-equipped, the room also has ergonomic chairs, and the breakfast is rich in variety. The front desk CH and ZSH service are very enthusiastic. There is also a gym and laundry room on the 22nd floor. I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear friend, I am very happy to be with you. The happy time is short and beautiful. Huan Xiaopeng hopes that "friendly, reliable, caring and considerate" can accompany you every time you travel to Chengdu. We also look forward to your coming again and experiencing more of the charm here! ————I love you, my little friend Huan