Premier Inn Cheltenham Central (West/A40) Hotel

The cooker was broken so there was no cooked breakfast and they couldn't make any pastries either. We weren't told until we arrived, so we didn't have the time to make alternative breakfast arrangements. The shelves in the room were dirty. There are construction works going on in the building next door, so it was noisy when we arrived. The staff had no clue what to offer us when we said we had dairy and egg allergies. The room was too hot and couldn't be cooler than 19 degrees.

Convenient location and easy to get a bus into town. The parking was easy and the receptionists were very friendly and helpful. The cleaning in the bathroom was to a poor standard. Too much dust and dirt in the corners of the floor and on the skirting boards. Sink, toilet and bath were all very clean. The room seemed to get warmer and warmer as the night went on. The heating was switched off in the room. We tried putting the fan on which helped but we found the noise of the fan kept us awake. We didn't get much sleep. We didn't use the restaurant as it looked small, dark and uninviting. There is a Little Waitrose next door which is really handy if you need buy any emergency items.

stayed at this hotel in room 52 . From 4.30 am constant trains running past my room so no rest. Complained to customer services with response close to train station so to be expected. Will never stay again and never t worth money paid.. Website quoted Food available and TGI fridays next door place is closed . no where close for food. Shambles !

We booked in for one night to go to the theatre. Booked an early check in at 11. Reception staff were very friendly and helpful. Room was spacious , clean, temperature controlled and the shower was hot and powerful. Free parking onsite. We booked breakfast for 8 am (Sunday) and we went down around 7.50, were the only people in at that time and were greeted with a friendly chef who asked how we wanted our eggs. Beautiful poached eggs were ready in a few minutes, by which time our toast had popped and we then helped ourselves to well cooked, hot delicious breakfast food. The coffee and orange juice were very good and we could have had pastries, fruit, muffins etc but we were full. Chef checked we were happy. Hotel was perfect for our needs. A 20/25 minute easy walk to town or get the bus on the road outside the hotel. If we needed to go to Cheltenham again would stay here no problem.

We stayed for 2 nights as we attended the trails day at Cheltenham racecourse. Very nice hotel and staff are very friendly. Helped me out with extra duvet when my wife was taken ill and enquired how she was in the morning . Breakfast was excellent