Homewood Suites by Hilton Chattanooga - Hamilton Place

The accommodation provides a complimentary excellent breakfast and conveniently located near amenities. Guests praise the friendly staff, clean and comfortable rooms, and convenient location.

DIRTY AND SMELLED TERRIBLE! I have always had an excellent experience at every Homewood Suites across the US. UNTIL NOW. I am a Hilton Diamond member and have stayed at a lot of Hilton Hotels. We picked this area because it was the half way point in our trip. I stayed in a double suite to fit my family. The carpet was soo filthy that my socks were black on the bottom. The couch was filthy, cushions flat, and smelled way worse than it looked. The beds were flat and very uncomfortable. I called the desk and went to the desk to see if I could change rooms or get sheets and blankets to cover it up, but no one answered and no one was in sight!! I had to use the pillows and sheets from the beds to cover it up. The cupboards had no silverware, only a large spoon and a large knife. I thought housekeeping had maybe put it in the dishwasher. When I tried to open the door, the entire dishwasher came out of the wall. When I brought my concerns to the lady at the front desk this morning, she said they were recently bought out and will be renovating soon. She offered to see what she could do to compensate me, but did not follow up, and there was no such compensation. I have NEVER asked to be compensated for any stay, but she offered and it was well deserved. I am just upset that I didn’t check the bed/couch for bed bugs. I was too exhausted last night and didn’t even think of it until now!! It would not let me upload my photos on this review.

Staff is super nice and accommodating. Room is comfortable and spacious.